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From fire fighting to fire insurance

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From fire fighting to fire insurance

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Description

I delivered this presentation at the 90 Minds 8th Annual Meeting of the Minds in San Diego.

Transcript

  1. 1. From Fire Fighting to Fire Insurance Ed Kless - @edkless 1 March 2019 #90MindsMotM
  2. 2. #90MindsMotM - @edkless Be Sage. Build On.
  3. 3. #90MindsMotM - @edkless Be Sage. Build On.
  4. 4. #90MindsMotM - @edkless Be Sage. Build On. Amazon Prime 1 x 7 ≠ 7 x 1
  5. 5. #90MindsMotM - @edkless Be Sage. Build On.
  6. 6. #90MindsMotM - @edkless Be Sage. Build On. Smile Curve for implementations Determine Cost/Benefit Develop Project Plan Implementation Go Live Access Level Agreement ValuetoCustomer Duration
  7. 7. #90MindsMotM - @edkless Be Sage. Build On. Design Build Solutions Deliverables Ideation Execution MAGIC LOGIC Low-value Low-marginHigh-value High-margin
  8. 8. #90MindsMotM - @edkless Be Sage. Build On. Step Magic Work Logic Work Determine Value to Solve Requires providing insight into the data gathered and assimilated and developing tangible goals Is mostly about just gathering and assimilating data from the customer Develop Project Plan Requires a focus on tight objectives, resource and quality requirements Is mostly about just describing the deliverables and functional requirements Implementation Requires a high level of collaboration with the customer including a well executed communications plan and adherence to the scope or change request process Is mostly executed by the Partner by using a checklist. (Usually in someone’s head, but nonetheless.) System Commencement Requires a detailed understanding and use of the change and transition model Is mostly about getting the data right and can the customer personnel function Access Level Agreement Requires a deep understanding of the on-going knowledge requirement of the customer Is mostly about fixing problems the crop up in a timely manner Sage Partner – Magic v Logic
  9. 9. #90MindsMotM Be Sage. Build On. Nine Subscription Models The Automatic Customer by John Warrillow
  10. 10. #90MindsMotM - @edkless Be Sage. Build On. Web-site membership
  11. 11. #90MindsMotM - @edkless Be Sage. Build On. All-you-can-consume content
  12. 12. #90MindsMotM - @edkless Be Sage. Build On. Private club
  13. 13. #90MindsMotM - @edkless Be Sage. Build On. Front-of-the-line
  14. 14. #90MindsMotM - @edkless Be Sage. Build On. Consumables
  15. 15. #90MindsMotM - @edkless Be Sage. Build On. Surprise box
  16. 16. #90MindsMotM - @edkless Be Sage. Build On. Simplifier
  17. 17. #90MindsMotM - @edkless Be Sage. Build On. Network
  18. 18. #90MindsMotM - @edkless Be Sage. Build On. Peace-of-mind
  19. 19. #90MindsMotM Be Sage. Build On. Homework Why would you subscribe to: Roofs, Refrigerators, Drills, Birthday Parties, Shoes… YOU!
  20. 20. #90MindsMotM Be Sage. Build On. http://edkless.com/eval http://thesoulofenterprise.com/ Ed Kless - @edkless

Editor's Notes

  • *If nothing else, you must have a clear understanding of the nature of the work your clients are expecting you to do.  In upfront discussions about new assignments or new relationships, help your clients understand the difference between higher-value and lower-value work, and price these services separately and differently.
    *Notice that the left-hand side starts with Magic, morphs into Logic, and then changes back to Magic again on the far right-hand side.  Agency work doesn’t just involve a “front end” and a “back end”; there’s an important third dimension – analysis and optimization – that should be factored into most assignments.
  • Routine Monthly Home Maintenance Services include:
    General Services
    Check/Replace Light Bulbs
    Test Smoke/CO Detectors
    Check Fire Extinguishers
    Service Doors/Hinges/Locks
    Inspect/Lubricate Sliding Door Tracks
    Check Window Glass/Screens
    Look For/Repair Settlement Cracks/Pops
    Utilities
    Inspect/Clean HVAC Filters
    Drain 1/2 Gallon From Water Heater
    Inspect/Empty Dehumidifier
    Inspect/Empty House Vacuum Containers
    Test Gas Fireplace(s)
    Kitchen and Bath
    Inspect/Repair Tub/Shower Caulking
    Inspect/Repair Sink Caulking
    Inspect/Repair Grout In Showers
    Inspect/Clean Drains
    Inspect/Clean Faucet Aerators
    Inspect/Repair Toilets
    Operate/Lubricate Bath Ventilation Fans
    Inspect/Repair Counter Caulking
    Add Freshener To Dishwasher
    Clean/Sharpen Garbage Disposal
    Add Freshener To Refrigerator
    Exterior
    Inspect/Repair Exterior Facing on House
    Inspect/Repair Exterior Caulking
    Inspect hose bibs
  • Description

    I delivered this presentation at the 90 Minds 8th Annual Meeting of the Minds in San Diego.

    Transcript

    1. 1. From Fire Fighting to Fire Insurance Ed Kless - @edkless 1 March 2019 #90MindsMotM
    2. 2. #90MindsMotM - @edkless Be Sage. Build On.
    3. 3. #90MindsMotM - @edkless Be Sage. Build On.
    4. 4. #90MindsMotM - @edkless Be Sage. Build On. Amazon Prime 1 x 7 ≠ 7 x 1
    5. 5. #90MindsMotM - @edkless Be Sage. Build On.
    6. 6. #90MindsMotM - @edkless Be Sage. Build On. Smile Curve for implementations Determine Cost/Benefit Develop Project Plan Implementation Go Live Access Level Agreement ValuetoCustomer Duration
    7. 7. #90MindsMotM - @edkless Be Sage. Build On. Design Build Solutions Deliverables Ideation Execution MAGIC LOGIC Low-value Low-marginHigh-value High-margin
    8. 8. #90MindsMotM - @edkless Be Sage. Build On. Step Magic Work Logic Work Determine Value to Solve Requires providing insight into the data gathered and assimilated and developing tangible goals Is mostly about just gathering and assimilating data from the customer Develop Project Plan Requires a focus on tight objectives, resource and quality requirements Is mostly about just describing the deliverables and functional requirements Implementation Requires a high level of collaboration with the customer including a well executed communications plan and adherence to the scope or change request process Is mostly executed by the Partner by using a checklist. (Usually in someone’s head, but nonetheless.) System Commencement Requires a detailed understanding and use of the change and transition model Is mostly about getting the data right and can the customer personnel function Access Level Agreement Requires a deep understanding of the on-going knowledge requirement of the customer Is mostly about fixing problems the crop up in a timely manner Sage Partner – Magic v Logic
    9. 9. #90MindsMotM Be Sage. Build On. Nine Subscription Models The Automatic Customer by John Warrillow
    10. 10. #90MindsMotM - @edkless Be Sage. Build On. Web-site membership
    11. 11. #90MindsMotM - @edkless Be Sage. Build On. All-you-can-consume content
    12. 12. #90MindsMotM - @edkless Be Sage. Build On. Private club
    13. 13. #90MindsMotM - @edkless Be Sage. Build On. Front-of-the-line
    14. 14. #90MindsMotM - @edkless Be Sage. Build On. Consumables
    15. 15. #90MindsMotM - @edkless Be Sage. Build On. Surprise box
    16. 16. #90MindsMotM - @edkless Be Sage. Build On. Simplifier
    17. 17. #90MindsMotM - @edkless Be Sage. Build On. Network
    18. 18. #90MindsMotM - @edkless Be Sage. Build On. Peace-of-mind
    19. 19. #90MindsMotM Be Sage. Build On. Homework Why would you subscribe to: Roofs, Refrigerators, Drills, Birthday Parties, Shoes… YOU!
    20. 20. #90MindsMotM Be Sage. Build On. http://edkless.com/eval http://thesoulofenterprise.com/ Ed Kless - @edkless

    Editor's Notes

  • *If nothing else, you must have a clear understanding of the nature of the work your clients are expecting you to do.  In upfront discussions about new assignments or new relationships, help your clients understand the difference between higher-value and lower-value work, and price these services separately and differently.
    *Notice that the left-hand side starts with Magic, morphs into Logic, and then changes back to Magic again on the far right-hand side.  Agency work doesn’t just involve a “front end” and a “back end”; there’s an important third dimension – analysis and optimization – that should be factored into most assignments.
  • Routine Monthly Home Maintenance Services include:
    General Services
    Check/Replace Light Bulbs
    Test Smoke/CO Detectors
    Check Fire Extinguishers
    Service Doors/Hinges/Locks
    Inspect/Lubricate Sliding Door Tracks
    Check Window Glass/Screens
    Look For/Repair Settlement Cracks/Pops
    Utilities
    Inspect/Clean HVAC Filters
    Drain 1/2 Gallon From Water Heater
    Inspect/Empty Dehumidifier
    Inspect/Empty House Vacuum Containers
    Test Gas Fireplace(s)
    Kitchen and Bath
    Inspect/Repair Tub/Shower Caulking
    Inspect/Repair Sink Caulking
    Inspect/Repair Grout In Showers
    Inspect/Clean Drains
    Inspect/Clean Faucet Aerators
    Inspect/Repair Toilets
    Operate/Lubricate Bath Ventilation Fans
    Inspect/Repair Counter Caulking
    Add Freshener To Dishwasher
    Clean/Sharpen Garbage Disposal
    Add Freshener To Refrigerator
    Exterior
    Inspect/Repair Exterior Facing on House
    Inspect/Repair Exterior Caulking
    Inspect hose bibs
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