My Starting Point: What was I interested in?




                    LIFE BALANCE + PERSONAL INFORMATICS

               “...
RESEARCH
                              IDEA GENERATION & PROTOTYPING
Process Diagram: My journey                       EXE...
User Research: What did i want to learn?




          > Gain an understanding of what it means for people to live a balan...
User Research: Mapping out user research candidates
User Research: Who I talked to?
User Research: Research sessions
User Research: Research tools
Research Analysis: Analysis of individual people
Research Analysis: Filtering and clustering insights.....how might we statements




                                     ...
Research Insights: Key quote #1




                            “hobbies are great when they are built into your life, but...
Research Insights: Key quote #2 and 3




                  “I would love to be able to
                  schedule time fo...
Research Insights: Key quote #4




 “I found writing in a diary can be really helpful, as it gave me a
 good chance of st...
Research Insights: Key quote #5




 “I didn’t actually realize how much i was traveling for work until i saw it visually,...
Research Insights: Types of user




           NEED CONVINCING         WORRIED AND WILLING   ENTHUSIASTS
Research Insights: Types of user




           NEED CONVINCING         WORRIED AND WILLING   ENTHUSIASTS
Design Challenge




              [    How might we create a customizable platform that will help people to


           ...
Concept Development: Initial idea seed
Concept Development: Experience prototype #1
Concept Development: Experience prototype #1 learnings




          >People are unaware of how much they actually do, and...
Concept Development: Scenarios
Concept Development: Considerations




          >Flexible, Customizable and Scalable

          >Work to reward and not ...
Concept Development: Initial service blueprint
Concept: Service blueprint




                                           1. awareness:                                   ...
Concept: Service blueprint


               3. learn and implement:                                 4. using the echo serv...
Further Explorations: Experience prototype #2




   Sarah Player, Ireland, 28


   1.How much effort is it to log your
  ...
Further Explorations: Experience prototype #2 learnings




   “By recording what i was doing it she
   brought things to ...
Further Explorations: Experience prototype #3




   Mini Son, Korea



   1. What motivates people to stick
   to a progr...
Further Explorations: Experience prototype #3 learnings




  “Big rewards were not expected as part of
  the service, as ...
Feedback: Going back to my original users




 "i miss the time to just do stuff, like making
 phone calls to friends, or ...
Next Steps: Where to go from here?




                     >Get more feedback on existing prototype/idea from my
        ...
Thank you




to all the CIID
staff, students and
my advisor....it
didn’t feel like
going solo!
Life is an act of balance
Life is an act of balance
Life is an act of balance
Life is an act of balance
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Life is an act of balance

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  • this is a test
  • For my starting point of my project was an interest to understand what does it mean to have a balance life and can you help I people ability to see if you can change elements of peoples behaviour or order for them to feel like they had a more balanced life. And I was curious to see if t personal informatics could play a role in this

    I had was really excited by the potential to redefine the way we gain insights about about our lifes, and how this greater awareness could help us moderate our behaviour in positive ways
  • to understand what it meant for different people to feel balance at differnet stages of their lives I did research with students, couples working and families, so could get an understanding of people at different stages of their lives
  • these are my research candidates, I meet 9 in person, 2 skype interviews and one remote experiment
  • for my research sessions i spent around 2 hours each person
  • and used a number of tools to provoke and trigger discussion, questions:adapted as neccessary
    card sort: warm up to get people talking about what was important to them, daily, weekly
    time line maps, show times in life when felt unbalanced
    designed mapping tool: what is important to them, rated against them
    kept diaries, insight into lives and routines over a longer period of time
    key insight out of all of these were: that people really valued the opportunity to sit down and reflect, although they found it hard, especially when they realized when they weren’t acheiving the things they though were important to them, they found it beneficial
  • over whelemed with info...created character boards for everyone i interviewed, writing all the quotes and insights observations
  • filtering and clustering insights, picking out the most intriguing, surprising and inspiring insights and ones that reaccured.
    for everyone quote i asked, what does this mean, and then made a mini design challenge for each
    3 themes very clearly emerged: issues
    decision point: less mainstream, less existing tools, I new would be more of a challenge, more value in the end if i could tackle it, where personal informatics could be applied
  • three user types emerged
  • Increased pace of life and personal competition with ones self to become ‘someone better’ = continually busy, going from one task to the next
    heighten by prominent use of labour saving technology.
    fast pace of life is that people become absorbed in ‘achieving more’ and detached from what their day-to-day life looks like and what brings them a real sense of enjoyment.
    Get ingulfed in specific contexts
    In order for people to have a balanced life on a bigger scale they have to first reconnect to themselves, focusing on what they need to be content rather than everything that is possible.
  • tracking your activities and happiness based on your location.
  • -initial test to see what potential there was...
    -Made categories of how they divide up their time
    -plot their weekends activities, on corresponding coloured post-its
    -on each post-it wrote who they were with, what they did, happiness, placed on map
  • After previous prototype, i could see their was potential, from the reactions-excited by the map develop idea further, detailed scenarios think about User experience, systematically how it would work.
  • after doing the scenarios I looked at the service on a more generic level, stages of service, the critical touchpoints to make it an enjoyable and seamless experience, the role of the service provider. At this stage had it quite well mapped out, that i could do more experience protoyping.
  • created this pack for them, start playing with the branding, also make it feel believable for them
    create a list of this they would like to acheive over a couple of days, would make them feel good, track their activities, by sending an SMS to me, telling the service. After eveything they had to quantify their happiness on a card, attached to back of phone, diffenent ways, give prompts to help them
  • similiar to last time Mimi had to track things she wanted to do by smsing the service, for three days. Over the course of a these days i rewarded mimi in different ways.
    1.email- reward voucher-print
    2.unexpected surprise on her desk
    3.”simple well done” messages
  • this is when i really decided that the feedback mechanisms that the service should provide should be friendly and personal, but honest. It really iterated that this service was for people that were motivated to make changes
  • montage of touchpoints,Personal goal for this project was for it to feel believable, and have a feeling that people would want to use it, so that is why i spent time and really put effort into designing all the touchpoints. Challenge for me as a lot were graphic based....
  • suggested good tool to use as a couple or in a family
  • harvard, phychology phd, undestanding happiness, more scientific,
  • this is a test
  • Life is an act of balance

    1. 1. My Starting Point: What was I interested in? LIFE BALANCE + PERSONAL INFORMATICS “Measuring things about yourself, then being able to reflect on them and may be make changes” Matt Jones, Dopplr what are the possibilities when people are made more aware of their lifestyle patterns? What happens when you can track intangible information about our day-to- day actions?
    2. 2. RESEARCH IDEA GENERATION & PROTOTYPING Process Diagram: My journey EXECUTION
    3. 3. User Research: What did i want to learn? > Gain an understanding of what it means for people to live a balanced life, what are people’s personal values they need to meet to feel comfortable in their lifestyle? > How does this change depending on what stage of their life they are at? > What personal strategies or tools do they use to achieve this? > What triggers people to feel stressed, and what are their “feel good” activities?
    4. 4. User Research: Mapping out user research candidates
    5. 5. User Research: Who I talked to?
    6. 6. User Research: Research sessions
    7. 7. User Research: Research tools
    8. 8. Research Analysis: Analysis of individual people
    9. 9. Research Analysis: Filtering and clustering insights.....how might we statements > Keeping in better contact with friends and family > Motivation to have a healthy Lifestyle (esp. focusing on cooking and eating habits) > Personal Prioritising within your life
    10. 10. Research Insights: Key quote #1 “hobbies are great when they are built into your life, but when you don’t do it for a while you forget how much you really enjoy it and it means to you until you do it again” Pernille Christoffersen, Denmark People easily forget how something make them feel, when they stop doing it on a regular basis...they adjust to new situations easily
    11. 11. Research Insights: Key quote #2 and 3 “I would love to be able to schedule time for reading.......but “Prioritising is difficult, it would be it sounds kind of dorky...so i would good to have ground rules, or a love to be able to track some of rule of thumb to follow” these things without having to Francesca Mustaffi, Italy actually track it” People like to be guided in some Amanda Bligh, USA way, when it comes to making People feel silly scheduling ‘me personal decisions time’ but are still interested to understand what they spend their time on.
    12. 12. Research Insights: Key quote #4 “I found writing in a diary can be really helpful, as it gave me a good chance of stopping to have a deeper insight into my thoughts and feelings” Laura ceriol, Italy People appreciate being given the opportunity to reflect “I don’t currently write in a diary as I imagine someone reading it, so I wouldn’t put anything personal in it…….But I like the approach of this diary, I actually find that I want to be more productive just so you can write something positive in it, kind of indirect motivation” Eric Stevenson, USA Having to actively record you activities makes people more motivated to do well
    13. 13. Research Insights: Key quote #5 “I didn’t actually realize how much i was traveling for work until i saw it visually, how much of my diary was coloured in” David Kearford, UK People are less aware of certain habits when they happen over a longer period of time. People become more aware when they are reflecting rather than when something happens in the moment.
    14. 14. Research Insights: Types of user NEED CONVINCING WORRIED AND WILLING ENTHUSIASTS
    15. 15. Research Insights: Types of user NEED CONVINCING WORRIED AND WILLING ENTHUSIASTS
    16. 16. Design Challenge [ How might we create a customizable platform that will help people to ] reconnect to themselves, enabling them to prioritize in their lives by keeping track of and reminding them of past experiences that they can then use as a reference point to make more informed decisions?
    17. 17. Concept Development: Initial idea seed
    18. 18. Concept Development: Experience prototype #1
    19. 19. Concept Development: Experience prototype #1 learnings >People are unaware of how much they actually do, and how busy they are until they actually sit down and think about it. >People have very different views about how they categorize their time. >Putting activities into categories gave a very clear overview of how people spent their time, and then you could get a deeper layer of information to find out specific activities, happiness etc. >Using colour to show different categories, very quickly enables you to see patterns in behaviour especially related to the home and workplace.
    20. 20. Concept Development: Scenarios
    21. 21. Concept Development: Considerations >Flexible, Customizable and Scalable >Work to reward and not punish >give information that is understandable and actionable >Use feedback mechanisms to give gentle nudges and inform people how they can change their behaviour in real time >Leave it open so the user can fill in the end of the story...don’t tell them what to do, but give them clear information, so they can make informed decisions themselves
    22. 22. Concept Development: Initial service blueprint
    23. 23. Concept: Service blueprint 1. awareness: 2. evaluate and commit: 3. learn and implement: 4. using the echo service 5. quiting Prior to signing up Signing up for the service Setting up your echo system recording your data reflecting in the moment leaving the echo service feedback on the move reflecting over time sharing your data -Printed advertising material: posters, postcards that -Echo Welcome Pack: Instructions, membership -Monthly personal review of -A confirmation letter telling the customer that physical can be used ito give people maximum exposure and card, software details and welcome letter behaviour, recieved in the post their account has been suspended and the awareness of the new service smart phone application will no longer work as of a certain date -Final summary report of recorded data touchpoints -Echo website: -Echo smart phone application -UI design of the smart phone -Well done messgages -Echo offline personal software screen based -Echo offline software used to set up the system -Echo homepage Homepage with information about the service -Echo smart phone application (choosing from the prioritiy you application for rating your -Reminders about activities that to view data vizualizations of and the subscriptions available (both downloaded from the website with details are doing and the people you are happiness, adding a voice clip or are outstanding recorded information, or edit -Web based advertising from any of the potential provided) with) tagging a location and event -Reminders of past events when profile settings stakeholders Subscription and payment procedure pages (UI for all of these screen based applications) -UI design of smart phone walking past tagged locations application (all via smart phone app.) -Confirmation email The user can sync their phone to their computer at any point The user wlll have to notify the service provider User Experience and review their information in one month before they wish to stop using the The user starts recording their The user can reflect in the The user will receive friendly The user can choose to share the form of data vizualtions. service. Their payments will then be stopped and The users hears about the service potentially The user reads the information about the service on User recieves the Echo welcome pack and activities by capturing each moment after they have prompts to help them meet certain elements of their data They can filter by day or week their smart phone application will stop working. through different types of publicity and the homepage and decided whether they want to downloads all the software needed to set-up their thing they do. The location of completed an activity and rate their activities and to remind on an online platform with or see them in happiness They will still have access to their previous data stakeholders. These can range from mobile phone sighn up. If they do they will then choose which system. When the software is downloaded they the event is stored by using their happiness and satisfaction. them of past experiences. friends they trust, this can mode, so they can pinpoint that is kept on their software, as a log of their providers, to organisations that premote personal subsciptions they would like and make a payment. will enter where they live and work, their priorities GPS on their phone. They They can also add another layer They will also receieve lead to an exchange of what they were doing and who activities while using the service. But they will well-being to traditional methods of advertising. They will then receive a confirmation email that their they want to do and the people they spend time chose from a list of activities of context by adding a voice clip suggestions on other things advice or finding common they were with when they were no-longer be able to upload any new data. order has been processed with. They will then save their information and they have already chosen or tagging the event and they may like to do, based on interests with people they during their set-up or happiest. sync it to their smart phone. location. their existing profile didn’t know they had. They will also receive a final personal review with alternatively enter a new one They will also receive a a a summary of all their data they have recorded monthly report of their data in and uploaded the post -Creating the welcome packs for their customers -The echo smart phone application is collecting and saving all your information that is being recorded so it can be uploaded to the users profile at any point Processing cancelled subsciptions and creating The Echo service wants to promote that they The service will be providing their website service on Thu user reads the information about the and the final reviews for their customers. and delivering them to them have a tool to help people live a more balanced platform for people to sign upwhether they payment. the homepage and decided and make a want to Service Provider life by enabling to prioritise. The service can Their information do they will then choose which sighn up. If they will then need to go into a Provides the user with Turning the users recorded creating a safe and subsciptions they would like and make a payment -Producing the design and functionality of the Echo advertise independantly and also look for database. personalised prompts and data into data visualizations secure online website software for the customers smart phone and for partners such as mobile phone providers and reminders through their that they can interact with where users can Echo will then send a confirmation email when they their computer companies that encourage personal well being. smart phone share their nformation. order has been processed Creating a system that -Providing technical support for any problems that creating monthly reviews of matched profile based occure while the customer is setting up their each customers data. on similar interests profile. Providing technical support for smart phone application and echo software
    24. 24. Concept: Service blueprint 3. learn and implement: 4. using the echo service Setting up your echo system recording your data reflecting in the moment feedback on the move -Echo Welcome Pack: Instructions, membership card, software details and welcome letter -Echo offline software used to set up the system -Echo smart phone application -UI design of the smart phone -Well done messgages -Echo smart phone application (choosing from the prioritiy you application for rating your -Reminders about activities that (both downloaded from the website with details are doing and the people you are happiness, adding a voice clip or are outstanding provided) with) tagging a location and event -Reminders of past events when (UI for all of these screen based applications) -UI design of smart phone walking past tagged locations application (all via smart phone app.) The user starts recording their The user can reflect in the The user will receive friendly User recieves the Echo welcome pack and activities by capturing each moment after they have prompts to help them meet downloads all the software needed to set-up their thing they do. The location of completed an activity and rate their activities and to remind system. When the software is downloaded they the event is stored by using their happiness and satisfaction. them of past experiences. will enter where they live and work, their priorities GPS on their phone. They They can also add another layer They will also receieve they want to do and the people they spend time chose from a list of activities of context by adding a voice clip suggestions on other things with. They will then save their information and they have already chosen or tagging the event and they may like to do, based on sync it to their smart phone. during their set-up or location. their existing profile alternatively enter a new one -Creating the welcome packs for their customers -The echo smart phone application is collecting and saving all your information that is being recorded and delivering them to them so it can be uploaded to the users profile at any point -Producing the design and functionality of the Echo software for the customers smart phone and for their computer Provides the user with -Providing technical support for any problems that personalised prompts and occure while the customer is setting up their reminders through their profile. smart phone Providing technical support for smart phone application and echo software
    25. 25. Further Explorations: Experience prototype #2 Sarah Player, Ireland, 28 1.How much effort is it to log your activities and goals you want to achieve 2. What is like to have to quantify your happiness after certain tasks 3. How does it feel to receive friendly nudges of motivation from the service
    26. 26. Further Explorations: Experience prototype #2 learnings “By recording what i was doing it she brought things to my focus, and made me realise why I was or wasn’t doing something” “I like that the service was personal,I felt more commitment towards it and responsibility for my actions” “Seeing what you achieved was very motivating, and remembering how you felt when you did it is encouraging to do it again”
    27. 27. Further Explorations: Experience prototype #3 Mini Son, Korea 1. What motivates people to stick to a program? 2. How would people people react if they were rewarded for it?
    28. 28. Further Explorations: Experience prototype #3 learnings “Big rewards were not expected as part of the service, as it was something you had chosen to do. But it was nice when the little surprises we personal and tailored to you, it felt like the service new you”
    29. 29. Feedback: Going back to my original users "i miss the time to just do stuff, like making phone calls to friends, or going to the cinema, thats the biggest challenge for me" “the more i watch it the more I want to use it....I really like the idea of the reminders about non everyday things...and knowing when you last spent time with someone its also good that it doesn’t control your life!”
    30. 30. Next Steps: Where to go from here? >Get more feedback on existing prototype/idea from my original users >Work with someone on the data visualisations >Gesture based interfaces >Conduct more experience prototyping for a longer period of time, with a basic working phone application >Exchange learnings with trackyourhappiness.org >Look into potential stakeholders and business models
    31. 31. Thank you to all the CIID staff, students and my advisor....it didn’t feel like going solo!

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