Hello. My name is Ted Hulsy. I am Vice President of Marketing at eFolder and your host for today’s event.Welcome to the eFolder Partner Chat webinar. This webinar series brings together leaders from eFolder’s partner community for advice and best practices on how to grow and thrive.Today we are joined by John Motazedi, CEO of SNC Squared. In just a moment, I will further introduce John.
Before we go through the agenda, let’s cover a few house keeping items.Today’s session is being recorded. The recorded version of the webinar will be made available on eFolder’s YouTube channel. We will also make copies of the slides available those that attended the event.With over 100 people registered for the event, we have put all participants in listen only mode. You can enjoy the audio portion of today’s event by either streaming it your computer or by dialing in over the phone. Questions are strongly encouraged throughout. We have planned a special Q&A section at end of today’s discussion, but you may submit as we go along and we will try to address them on the fly.John is going to first share with you his remarkable story of surviving the devastating Joplin tornado, which struck in May 2011. He will then share the lessons the learned, both for his own business and his clients. And then he will talk about how he is successfully growing his company by helping new clients implement business continuity.
Now let me introduce our guest:John is a leading expert in Disaster Recovery, and has been recognized by Fox business, NPR, CRN and Missouri Health Information Technology extension office for his expertise and swift response during the tornado May 2011 at Joplin, MO. John Started his company (SNC2) in 2006 and has been a leading force in helping companies in the Tristate area develop their Disaster Recovery Plans and help them reorganize their business processes in order to be more profitable. Before John started his company, he worked for JB Hunt, CHI and Mercy Hospitals as a lead system engineer . John also worked IBM on application and product development designing new computer operating systems. John's yearly pink mousepad campaign benefits local area breast cancer organizations such as Hope For You and Breast Cancer Foundation of the Ozarks. John and his lovely wife Renee have three kids, William, Elizabeth and Phillip. John enjoys spending his free time with family doing outdoor activities including leading the boy scouts on their wild life adventures.
This diagram provides a simple overview of the main functions of an eFolder BDR installation.First, the imaging software running on the production servers captures an initial image of the server, along with incremental image backups, and stores them on the eFolder BDR.The eFolder BDR appliance acts both as a storage server and as a standby server, in the event the production server fails. The eFolder BDR, leveraging virtualization technology, can bring up the image of the downed server and operate just like production server. Since both the data and complete server configuration is backed up, this on-site recovery can happen in minutes, not hours or days.To deliver additional protection, eFolder backs up the server images daily to the eFolder Storage Cloud, providing cloud based protection from on-site disasters. The client or partner can recover the server images from the cloud, via a download or shipment of a hard drive with the server images.Or, partners may elect to recover the servers in the cloud with the eFolder Continuity Cloud. This approach provides the same benefits of on-site virtualization, but instead leverages the eFolder Continuity Cloud.
[Ted will close out the last two slides, before formal Q&A]eFolder helps partners adapt to a fast changing technology landscape. Partners can leverage the power of the cloud, while managing the natural migration of infrastructure from on-premises to cloud-based deployments.With eFolder’s unique business model, partners control the client relationship. eFolder allows partners build unique and differentiated offerings, with your own service levels, pricing, and branding.eFolder partners create thriving businesses based upon managed services that generate predictable, monthly recurring revenue. Partners are able to keep their operating costs low through reliable service performance, automation, and integration with their PSA systems. And the result is consistent ongoing profitability.
If eFolder sounds right for you, contact us today. Qualifying VARs, solution providers, and MSPs can try any eFolder service at no cost.Thank you for joining us.
Webinar: eFolder Partner Chat: Tornado Season, How One Partner Bounced Back with BDR
Tornado Season:How One Midwest Partner Bounced BackFrom the Joplin Tornado With BDR Ted Hulsy VP of Marketing, eFolder 415-235-6087 firstname.lastname@example.org John Motazedi CEO 417-622-0933 email@example.com
Facts about the Joplin Tornado• Joplin had 20 minutes of warning, with 32 minutes total time on ground• Multi-vortex tornado• 1 mile wide at its peak and traveled 6 miles through town – Ground wind speeds clocked 200+ mph. At the top of St. John hospital, winds clocked over 300 mph. – 25-30% of the city was destroyed – 8000 structures destroyed or damaged beyond repair• 162 confirmed deaths, over 1000+ injuries
Disaster Hits Home• We manage 1000 machines on a regular basis.• On Monday morning we had lost 467.• All our techs were fine; no family or houses were damaged.• Our office was completely destroyed.
Recovery Goals• Goals: – Have SNC Squared up by end of business Monday 5/23 – Have all clients servers that were effected up by Friday 5/27 – No client would lose their business due to any IT issues – Maintain continuous service for clients that werent affected• Results – SNC Squared was up by 2 pm (5 hours) – All our clients were up by Thursday, 5/26 at 5 pm
Backup Solutions Save the Day• Backup and disaster recovery plan in place• Backups checked daily / weekly / monthly• Random test restores• 350,000+ patient records were saved for over 20 physicians offices• Not a single patient record was lost• Millions of $$$$ in financial records were saved
What is your disaster plan?Rules to remember: 1. If you are not up yourself, you cannot help your clients 2. “We should have,” “I wish and hope” is not a disaster plan 3. Disasters are inevitable 4. Ask for help early in the game; don’t wait • Airport and hotel rooms fill up you wont be able to get people here quickly • Have them bring supplies food, water, tools, etc.
What is your success plan?Rules to remember, for you andyour clients: 1. Do a risk assessment 2. Make a communication plan with clients and communicate 3. Assess your key partners and vendors 4. Strategies for working in another facility 5. Practice the plan