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2welcome

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2welcome

  1. 1. Welcome <ul><li>Greet client with warmth and respect. </li></ul><ul><li>Thank client for coming. </li></ul><ul><li>Point to this flipchart. Explain that it will help both you and the client. </li></ul><ul><li>Invite client to talk and ask questions. </li></ul><ul><li>Make clear that you want to listen . </li></ul><ul><li>Explain that you need the client to speak openly so you can help. </li></ul>When client is comfortable and ready to talk, go to next page. Next Move: <ul><li>Using this flipchart, we can help you: </li></ul><ul><li>Choose and use a method </li></ul><ul><li>Solve any problems </li></ul><ul><li>Get accurate information </li></ul><ul><li>Please tell me about: </li></ul><ul><li>Yourself </li></ul><ul><li>Your needs </li></ul><ul><li>Your questions </li></ul><ul><li>Is meeting space private ? </li></ul><ul><li>Explain that the meeting will be confidential: </li></ul><ul><li>“ What you say will not be told to others.” </li></ul>We promise you privacy and confidentiality W1 Welcome
  2. 2. How can I help you today? <ul><li>Are you using a family planning method now? </li></ul><ul><li>Choosing a method? </li></ul><ul><li>Question or problem about a method? </li></ul><ul><li>Concern about sexually transmitted infections (STIs) or HIV/AIDS? </li></ul><ul><li>Worried you might be pregnant? </li></ul><ul><li>Other needs? </li></ul>
  3. 3. <ul><li>Choose next move based on client’s purpose: </li></ul>How can I help you today? <ul><li>Are you using a family planning method now? Go to purple Returning Client tab (page RC1). </li></ul><ul><li>New client choosing a method? Go to green Choosing Method tab (page CM1). </li></ul><ul><li>Concern about sexually transmitted infections (STIs) or HIV/AIDS? Go to pink Dual Protection tab (page DP1). </li></ul><ul><li>Question or problem about a method? Go to purple Returning Client tab (page RC1) or specific method tab below. </li></ul><ul><li>Clients with special needs. Some clients may need special </li></ul><ul><li>advice or have special concerns. Go to light blue tab (page SN1) for: </li></ul><ul><ul><li>- Younger clients - Older clients </li></ul></ul><ul><ul><li>- Pregnant/postpartum clients </li></ul></ul><ul><ul><li>- Post-abortion clients </li></ul></ul><ul><ul><li>- Clients living with HIV/AIDS - Clients who want to become pregnant </li></ul></ul><ul><li>Worried you might be pregnant? Offer advice and support, perform pregnancy test if needed, and discuss her options. For emergency contraception, go to EC method tab. </li></ul>Respond first to the client’s needs. Once client tells reason for coming, go to a tab. <ul><li>Other needs? Offer advice and support. Refer if needed. Appendices may help with some other needs. </li></ul>Next Move: W2
  4. 4. Do you have a method in mind? <ul><li>If you do, let’s talk about how it suits you </li></ul><ul><li>What do you like about it? </li></ul><ul><li>What have you heard about it? </li></ul><ul><li>If not, we can find a method that is right for you </li></ul>Important for choosing a method: Do you need protection from sexually transmitted infections (STIs) or HIV/AIDS?

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