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Seven Pillars of Servant LeadershipModel: Leading by Serving, Serving First
Who is the Servant-Leader?“The servant-leader is servant first. It begins withthe natural feeling that one wants to serve, to servefirst. Then conscious choice brings one to aspireto lead. The best test is: Do those served growas persons; do they, while being served, becomehealthier, freer, more autonomous, more likely tothemselves to become servants?”- Robert K. Greenleaf, 1970
“The first and most important choice aleader makes is the choice to serve,without which one’s capacity to lead isseverely limited.”- Robert K. Greenleaf, 1970Servant Leadership
CultureStrategyEmployeesCustomersCommunity●A Person of Character●Who Puts People First●Skilled Communicator●Compassionate Collaborator●Has Foresight●Is a Systems Thinker●Leads with Moral AuthorityServant-LeaderSeven Pillars of Servant Leadership
Seven Pillars of Servant LeadershipPerson of Character● Maintains Integrity● Demonstrates Humility● Serves a HigherPurpose“All leadership development is character development.”-Dr. Stephen Covey
Seven Pillars of Servant LeadershipPuts People First● Displays a Servant’s Heart● Is Mentor-Minded● Shows Care & Concern“The first and most important choice a leader makes is the choiceto serve, without which one’s capacity to lead is severely limited.”-Robert Greenleaf
Seven Pillars of Servant LeadershipSkilled Communicator● Demonstrates Empathy● Invites Feedback● Communicates Persuasively“If you want to be listened to, you should put in time listening.”-Marge Piercy
Seven Pillars of Servant LeadershipCompassionate Collaborator● Expresses Appreciation● Builds Teams● Negotiates Conflict“Plays well with others.”-Kindergarten Report Card
“When people respect each other andvalue differences, they can worktogether more amicably which resultsin greater productivity. Multiculturalleadership encourages synergy andinnovation.”– Juana BordasSalsa, Soul and Spirit: Leadership for aMulticultural Age
Seven Pillars of Servant LeadershipForesight● Visionary● Displays Creativity● Exercises Sound Judgment“Business, more than any other occupation, is a continual dealingwith the future; it is a continual calculation, an instinctive exercisein foresight.”-Henry R. Luce, Co-founder of Time
“The failure (or refusal) of a leader to foresee may beviewed as an ethical failure: because a serious ethicalcompromise today (when the usual judgment onethical inadequacy is made) is sometimes the resultof a failure to make the effort at an earlier date toforesee today’s events and take the right actionswhen there is freedom for initiative to act.”- Robert K. GreenleafForesight as the Central Ethic of Leadership
Seven Pillars of Servant LeadershipSystem Thinker“Quantum physics: Imagining possibilities”-What The Bleep Do We Know● Comfortable with Complexity● Demonstrates Adaptability● Considers the “Greater Good”
Seven Pillars of Servant LeadershipLeads with Moral Authority Granted by Others“Moral Authority: The principled exercise of free choice,which almost always involves some form of sacrifice.”-Steven Covey
CultureStrategyEmployeesPatientsCommunity●A Person of Character●Who Puts People First●Skilled Communicator●Compassionate Collaborator●Has Foresight●Is a System Thinker●Leads with Moral AuthorityServant-LeaderSeven Pillars of Servant Leadership