Letter complaint


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Differences between formal and informal language. An example of formal letter: letter of complaint

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Letter complaint

  1. 1. FORMAL AND INFORMAL LETTERS How to write a letter of complaint
  2. 2. FORMAL VS INFORMAL LANGUAGE <ul><li>Formal Language : often associated with written standard English conventions. It is signaled by complex, complete sentences, impersonality, avoidance of colloquial or slang vocabulary. </li></ul><ul><li>Informal Language is characterized by a simpler grammatical structure (i.e. loosely-connected sentences and phrases), personal evaluation, and a colloquial or slang vocabulary. </li></ul>
  3. 3. 2: Formal and informal speech and writing Use of Contraction He has gone. (Formal) He's gone. (Informal) Use of prepositions Which nation does she belong to? (Informal) To which nation does she belong? (Formal) Use of relative pronouns The woman who you are talking about is my boss. (Formal) The woman you are talking about is my boss. (Informal) Use of determiners Neither of the answers is correct. (Formal) Neither of the answers are correct. (Informal)
  4. 4. common informal / formal equivalents. Informal _ formal a bit _ a little about _ concerning ask for _ request but _ however buy _ purchase find _ locate get _ obtain help _ assist promise _ assure send back _ return
  5. 5. How to Avoid Colloquial Informal Words Avoid using common colloquial words and expressions 1: Colloquial words and phrases are called &quot;colloquialisms.&quot; There are also solecisms, such as &quot;ain’t,&quot; which are grammatical errors. Finally, there are nonwords, combinations of letters and characters that do not form real words, such as &quot;alot.&quot; 2: Avoid contractions . Use fewer contractions in your writing than you would use in your speech. E.g. “cannot” is preferable to “can't” in formal contexts. 3: Try to avoid the first and second person . Formal writing often tries to be objective, and the pronouns &quot;I&quot; and &quot;you&quot; tend to imply subjectivity. In the most formal writing, &quot;we&quot; replaces &quot;I,&quot; and &quot;one&quot; replaces &quot;you.&quot;
  6. 6. 4: Always include the relative pronoun. In speech and casual writing, you can say, &quot;That was the boy I saw on the street&quot; In formal writing, you should say, &quot;He was the boy whom I saw on the street.&quot; In this style, you should be sure to always include &quot;whom&quot; even when it is not necessary to your meaning. 5: Do not start a sentence with a coordinating conjunction . In the written language, do not use coordinating conjunctions such as &quot;and&quot; or &quot;but&quot; to start a sentence. In formal English, try to start sentence with &quot;additionally,&quot; (or &quot;moreover&quot; ) &quot;nevertheless,&quot; and &quot;alternatively.&quot; In casual writing, you can start sentences with &quot;also,&quot; but avoid this in formal English.
  7. 7. 6: Avoid clichés . Clichés are sayings or expressions. Clichés make your writing informal and sometimes humorous. E.g. Hercules was as strong as an ox. 7: Avoid stage directions . Do not begin a letter by telling the recipient what you plan to do in the letter or begin an essay by telling the reader what the paper will discuss. E.g. &quot;I am writing to you to ask you to. . . .&quot; ...” This paper is going to talk about how “ 8: Avoid vague words . Vague words can be described as words that are open to interpretation or that do not express your ideas as well as more precise words would. &quot;A few&quot; or &quot;enough&quot; can often be replaced by a word that is more precise.
  8. 8. Differences in common colloquial words and expressions <ul><li>Anybody, anyone more formal than “anybody“ and its variants. Ex: I didn't see anybody. I saw no one </li></ul><ul><li>Get, obtain Sometimes, &quot;get&quot; is used for &quot;obtain.&quot; In that case, you can use &quot;find&quot; or &quot;grab&quot; in formal writing and &quot;obtain&quot; or &quot;procure&quot; in extremely formal writing. </li></ul>
  9. 10. Formal or Informal Exercise All of the following sentences are acceptable in standard English, but some of them would not be appropriate in more formal writing. See if you can identify which sentences would not be acceptable in a more formal context and tell why. 1. Who should I send this to? 2. We're going to have a big bash, and you're invited. 3. The Smiths request the pleasure of your company at a banquet to be held in the honor of their son Josiah, who will be graduating from Andover College. EXERCISE
  10. 11. ANSWERS The first sentence should use &quot; whom&quot; rather than &quot; who&quot; since it is the object of a preposition. To whom should I send this? We're going to have a big bash, and you're invited. Bash is too slangy for a formal context. The Smiths request the pleasure of your company at a banquet to be held in the honor of their son Josiah, who will be graduating from Andover College. This sentence would be acceptable in a formal situation, such as a formal invitation. 1 2 3
  11. 12. FORMAL VS INFORMAL LETTERS <ul><li>Greetings: Hi…, Hello …, Dear ….; Kisses, XXX, Lots of love, Hugs </li></ul><ul><li>Examples: postcards, invitation letters, emails. </li></ul><ul><li>Language used: contractions, slang, informal words </li></ul><ul><li>Greetings: Dear Mr/Miss+ surname, Dear Mister or Miss ( surname unknown); Yours sincerely / Yours faithfully </li></ul><ul><li>Examples: opinion letter, letter of complaint, letter to the editor </li></ul><ul><li>INFORMAL LETTERS </li></ul><ul><li>FORMAL LETTERS </li></ul>
  12. 13. A letter of complaint <ul><li>What type of text is this: formal or informal? </li></ul><ul><li>What greetings are you going to use? </li></ul><ul><li>What kind of language is typical from this text type? </li></ul>
  13. 14. A letter of complaint- Answers <ul><li>A letter of complaint is a formal text type </li></ul><ul><li>Greetings: Dear Mr or Miss +surname , Dear Mister or Miss ( if you don’t know the recipient ); Yours sincerely (you know the recipient), Yours faithfully (you don’t know the recipient) </li></ul><ul><li>Language used : no contractions, no slang or colloquial words, use of formal words or expressions </li></ul>
  14. 15. Language expressions to make complaints <ul><li>I would like to express my disappointment for ….. </li></ul><ul><li>In order to solve this unpleasant situation, I would suggest you to ….. </li></ul><ul><li>I should be very grateful if we could find a solution for this inconvenient </li></ul><ul><li>I am keen to resolve this situation amicably, but I will have no choice but to contact ….if you don’t reply to me as soon as posible </li></ul>
  15. 16. Writing task for October, 17th <ul><li>Write a letter of complaint to the Simpson producer expressing your disappointment for the episode set in Rio de Janeiro (160-180 words) </li></ul>