Be the first to like this
Competition in the digital services world is about managing the customer experience. The cloud is an operating model, and migrating workloads to the cloud involves much more than ‘lift & shift’. In fact, the heavy lifting of cloud migrations may be much more about people than technologies.
Managing customer expectations requires that the user experience be at least as good—if not better—after a cloud migration than it was before the migration took place. Customers really don’t care about the ‘cloud’ per se, they care about the outcomes that cloud-based services can provide.
Learn how you can manage customer expectations and leverage services-oriented monitoring as a program of work within a cloud migration.