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How to Deliver an Exceptional End User Experience in your Citrix Environment


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Citrix Cloud services simplify the delivery and management of Citrix solutions, helping our users to extend their existing on-premises software deployments or even move one hundred percent to the cloud. Citrix Cloud services deploy secure digital workspaces in hours, placing the sensitive app, desktop and data resources on any cloud or hybrid cloud. Accessing the apps, desktops and any data has become easy than ever with Citrix Workspace. Citrix Workspace fully aggregates all apps, data, and files across all applications, and it offers a user-centric experience where everything you need to work is in one unified app, with conditional access and performance made simple based on user context and IT-designed policies.

Citrix Cloud services support the integration with different technologies that vary significantly from one organization to another. The first step for users is to access their provisioned desktops, applications, and files, which is why monitoring the logon performance has become critical for Citrix solutions. That's why eG Innovations provides a free login simulator for Citrix Workspace, through their eG Enterprise solution which is verified as Citrix Ready.

One of the primary requirements by organisations is to achieve exceptional Citrix user experience and service quality. eG Enterprise helps to proactively monitor all aspects of Citrix user experience - login times, application launch times, screen refresh latencies, virtual channel bandwidth usage, etc., and more importantly helps to identify underlying infrastructure tiers to help determine where the root cause of a problem lies; whether it is network, database, application, Citrix, or storage.

Discover how Citrix and eG Innovations combine to provide you with end-to-end performance management and learn how to:
• Deliver a secure digital workspace, and to improve business productivity with a fully integrated digital workspace from any cloud or hybrid cloud.
• Ensure the success of new deployments and migration to Citrix Cloud with pre-built migration reports
• End-to-end monitoring of Citrix services across user experience, session performance, connectivity, licensing, infrastructure health and capacity
• Monitor Citrix services on physical, virtual and cloud infrastructures from Single pane of glass.

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How to Deliver an Exceptional End User Experience in your Citrix Environment

  1. 1. © 2017 Citrix | Confidential How to Deliver an Exceptional End User Experience in your Citrix Environment Bala Vaidhinathan CTO, eG Innovations Amareswara Reddy Technical Marketing Lead, Citrix Ready FEBRUARY 22, 2019
  2. 2. Citrix Ready is the #1 source to evaluate verified partner products for customers making a Citrix purchasing decision Citrix Ready Marketplace Citrix Ready Program
  3. 3. 3 © 2017 Citrix | Confidential Why Citrix Workspace Deliver the world’s best integrated technology services for secure delivery of apps and data – anytime, anywhere Enable secure digital workspaces that power the Future of Work
  4. 4. 4 © 2017 Citrix | Confidential Only Citrix provides a solution for every user Fragmented Experience for Apps and Data Secure Unified Workspace User Initiated Interactions SECURE DIGITAL PERIMETER User / Content / App / Network WORKSPACE CONTENTAPPS DEVICES ANALYTICS On-prem / CloudSaaS / Virtual / Mobile / Windows PC / Smartphone / Tablet / IoT APPS & DESKTOPS
  5. 5. 5 © 2017 Citrix | Confidential Citrix Secure Browser Citrix Smart Tools IoT Automation Citrix Virtual Apps and Desktops Citrix Endpoint Management Citrix ShareFile Citrix Gateway Standard Service Citrix Cloud: Uniting Delivery of All Citrix Services Cloud-based management and delivery for all Citrix workspace technologies Hybrid Cloud | Private Cloud | Any Public Cloud | Any Hypervisor Citrix Virtual Apps and Desktops Essentials (Azure) Citrix Application Delivery Management Citrix Hypervisor Open Source Virtualization Simpler Faster Flexible Secure
  6. 6. Agenda About eG Innovations Citrix End User Experience Challenge today Best Practices for Optimal Citrix User Experience Citrix is a Service – Manage as such End User Experience – Focus here Successful Migration basics – Get it right Analytics – Future proof your Service Live Demonstration Q & A
  7. 7. © eG Innovations, Inc | About eG Innovations
  8. 8. © eG Innovations, Inc | About eG Innovations Worldwide Locations Faster diagnosis and resolution of performance problems Enhanced service delivery and user satisfaction Maximum business productivity and cost savings Accelerated IT deployments and production rollouts Transform IT Service Delivery into Business Advantage eG Innovations is a provider of enterprise-class application and IT infrastructure performance management software that delivers end-to-end monitoring, diagnosis, reporting and analytics across physical, virtual, cloud, and hybrid IT environments. Global Headquarters: Singapore US Headquarters: New Jersey Founded in 2001
  9. 9. © eG Innovations, Inc | • Improved reaction time to issues: Able to respond to 99% of issues within 4 minutes • Proactive resolution of issues: Able to resolve 70% of issues before they impact customers • Reduced support costs up to 20% • Contributed to 25% higher server density, totaling $170,000+ in hardware cost savings • Achieved over 50% improvement in user logon times eG Enterprise: Customer Success
  10. 10. © eG Innovations, Inc | FINANCE GOVERNMENT MANUFACTURING HEALTHCARE Customer Success
  11. 11. © eG Innovations, Inc | INSURANCE UTILITIES SERVICE PROVIDERS LEGAL Customer Success (contd.)
  12. 12. © eG Innovations, Inc | Awards & Recognition
  13. 13. © eG Innovations, Inc | Citrix and eG Innovations Selected by Citrix as the exclusive Citrix monitoring solution for Citrix Synergy ’15, ’16, ’17, ‘18 and Citrix Summit ’16, ’17, ’18, ‘19 Global Technology Partner for Citrix Citrix Ready certified for all products in the Citrix stack
  14. 14. © eG Innovations, Inc | When is a Citrix User Happy? Well-planned infrastructure & service delivery Proactive resolution before services are impacted Reliable Fast mean-time-to- repair (MTTR) Available at all times Low response time Available Performing Well High throughput
  15. 15. © eG Innovations, Inc | Logon is slow Application is slow to launch Session gets disconnected Keystrokes don’t show up on time Multimedia playback is choppy User ExperiencePrinting doesn’t work What Constitutes Citrix User Experience? User Experience Monitoring  How long did Citrix logon take? If slow, why? Profile? AD? GPO?  How long does app launch take?  What is a user’s screen refresh latency?
  16. 16. © eG Innovations, Inc | Comparing the Different Approaches User Experience Monitoring Real time user experience Visibility into ICA virtual channels Server-side diagnostics Network diagnostics Client-side diagnostics Session simulation Monitoring from the network Monitoring from the server side Monitoring from the client side Limited Limited
  17. 17. © eG Innovations, Inc |  Emulates users  Imposes the same workload again and again  Provides a measure of experience EVEN when there is no real load  Monitors real users  Actual workloads  Direct measure of what users are seeing Synthetic Monitoring Monitoring Citrix User Experience with eG Real User Monitoring User Experience Monitoring  Simulate logon; launch different applications  Synthetic monitoring from multiple locations  Real user monitoring from the client, network, server  eG uses a combination of both approaches
  18. 18. © eG Innovations, Inc | eG Enterprise – Live User Experience Monitoring Demo
  19. 19. © eG Innovations, Inc | Simplify Citrix Service Management with eG
  20. 20. © eG Innovations, Inc | Citrix Services Delivery Overview Access Layer NetScaler Gateway Storefront Services Control Layer Delivery Controller License Server Directory Servers SQL Server Physical/Virtual Resources VMware Horizon | Citrix Virtual Apps and Desktops | Oracle | SAP | Microsoft | Enterprise Apps ... Citrix Virtual Apps and Desktops (WAAS) IT Services User Groups / Consumers / Customers Trading | Accounting | Online Banking | Patient Records | ... Internal/External Customer-Facing IT Services Infrastructure Health Application Health Business Transaction Health / End-User Experience Pooled Desktops | Hosted Apps | Shared Desktops | Remote PC
  21. 21. © eG Innovations, Inc | Citrix Performance Management Challenges • No longer a single product • No unified API/toolset to manage these tiers
  22. 22. © eG Innovations, Inc | Citrix Performance Management Challenges • Citrix Director only covers monitoring of limited Citrix tiers Director
  23. 23. © eG Innovations, Inc | Pitfalls of Siloed Approach Access Layer Control Layer Delivery Controller License Server Directory Servers SQL Server Physical/Virtual Resources VMware Horizon | Citrix Virtual Apps and Desktops | Oracle | SAP | Microsoft | Enterprise Apps ... Citrix Virtual Apps and Desktops (WAAS) IT Services User Groups / Consumers / Customers Trading | Accounting | Online Banking | Patient Records | ... Internal/External Customer-Facing IT Services Infrastructure Health Application Health Business Transaction Health / End-User Experience Pooled Desktops | Hosted Apps | Shared Desktops | XenClient | Remote PC NetScaler Gateway Storefront Services
  24. 24. © eG Innovations, Inc | Citrix Performance Management Challenges • Performance of the non-Citrix tiers can also impact Citrix performance
  25. 25. © eG Innovations, Inc | StoreFront Firewall Firewall NetScaler Desktop Delivery Controller Virtual Machine Infrastructure Virtual Desktop Agent XenMobile SaaS, Web, Mobile, Data Provisioning Services XenApp Profile Store License Server Data Store Domain Controller Cloud Switch SAN Where is the Root Cause? What is the root cause of the service problem? Network? VMware? AD? SQL? Storage? Profile Server?
  26. 26. © eG Innovations, Inc |
  27. 27. © eG Innovations, Inc | Citrix Cloud Topology and Dependency Mapping Best Practice #10
  28. 28. © eG Innovations, Inc | Unified Monitoring of Everything Citrix Complement & Extend Citrix Performance Management Solutions NetScaler Insight Center/MAS Multiple Admin Consoles Director/ EdgeSight Citrix Products eG Enterprise Performance Monitoring Suite
  29. 29. © eG Innovations, Inc | Too Many Metrics... How to Make Sense of Data and Get Actionable Insight? Analyzing all metrics manually and trying to identify the root cause of problems is challenging Citrix admins need artificial intelligence and automated analytics to process metrics, correlate them across different sources, track unusual patterns and trends, and pinpoint the root cause of problems.
  30. 30. © eG Innovations, Inc | Automatic Root Cause Diagnosis Uncover the real cause of the problem. Prove it is not Citrix!
  31. 31. © eG Innovations, Inc | eG Enterprise – Live Demo
  32. 32. © eG Innovations, Inc | eG Enterprise: Differentiators • End-to-end monitoring of all infrastructure tiers • Unified performance visibility on a single pane of glass: user experience, applications, and infrastructure • End-to-end service topology • Real user experience and synthetic monitoring • Purpose-built monitoring models with deep performance insights and domain expertise • Automatic baselines for intelligent alerting • Automated discovery and dependency mapping • Correlative intelligence and root cause diagnosis • Built-in analytics, recommendations and control actions for troubleshooting and performance optimization
  33. 33. © eG Innovations, Inc | Monitoring Citrix Cloud Environment eG Enterprise Web Console • Agentless monitoring of the Delivery Controller in the control plane through Citrix APIs • Agent-based monitoring XenApp Server, Cloud Connector, hypervisor, AD, etc. in the resource plane • Agentless monitoring of XenDesktop VMs Best Practice #10
  34. 34. © eG Innovations, Inc | Go Beyond Monitoring & Troubleshooting Right-Sizing Planning Auditing Optimization • Analyze usage patterns • Load-balance your IT infrastructure • Measure resource utilization against availability • Get the most out of your infrastructure • Predict when you will run out of resources • Forecast future requirements • Make information available for audits • Get reports for regulatory compliance Out-of-the-Box Analytics & Historical Reports
  35. 35. © eG Innovations, Inc | Full Stack Monitoring End-User Experience Application Citrix Virtual Apps and Desktops Database/Storage Operating System Virtual Machine Cloud Infrastructure
  36. 36. © eG Innovations, Inc | Dramatically simplify and accelerate application performance management. Deliver peak performance, user satisfaction and ROI. User Satisfaction IT Productivity Higher service uptime Simplicity Cost control & ROI Total Citrix Performance Management “ ” eG Enterprise: Benefits
  37. 37. © eG Innovations, Inc | eG Enterprise Use Cases Citrix/VDI Monitoring Ensure superior user experience and reliable VDI service for Citrix and VMware Horizon Application Performance Monitoring (APM) Troubleshoot code-level issues for Java and .NET applications Enterprise Application Monitoring SAP ERP, Siebel CRM, Microsoft Dynamics, Office 365, SharePoint, etc. Unified Monitoring Single-pane-of-glass visibility of the entire IT infrastructure (physical, virtual, cloud and container)
  38. 38. Q&A
  39. 39. © eG Innovations, Inc | Resources to Help You  More details  Send an Email  Call Us +1 (866) 526 6700
  40. 40. © eG Innovations, Inc | Thank You!
  41. 41. 41 © 2019 Citrix | Confidential