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Four Best Practices to Make Every Citrix Admin a Citrix Performance Hero

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With the rapid evolution of Citrix and digital workspace technologies and the advent of cloud computing, Citrix performance management is a herculean challenge for Citrix administrators. When an end-user calls in complaining of a slow application or desktop, it is extremely tedious and time-consuming for Citrix pros to figure out why it is so and what is causing that. Troubleshooting takes hours, affecting business productivity.

Learn the four best practices that you need to ensure high performance of your Citrix apps and desktops and be in a position to proactively detect user experience issues and triage them before any business impact:

• How to monitor all aspects of Citrix user experience – both in real time and proactively
• How to track performance of every layer and every tier of the Citrix delivery environment
• How to quickly isolate the root cause of issues for troubleshooting
• How to right-size and optimize the Citrix infrastructure for maximum performance

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Four Best Practices to Make Every Citrix Admin a Citrix Performance Hero

  1. 1. © eG Innovations, Inc | www.eginnovations.com Four Best Practices to Make Every Citrix Admin a Citrix Performance Hero
  2. 2. © eG Innovations, Inc | www.eginnovations.com Agenda  About eG Innovations  eG Innovations and Citrix  Top Citrix Performance Challenges  4 Best Practices for Citrix Performance Management  Benefits
  3. 3. © eG Innovations, Inc | www.eginnovations.com About eG Innovations Worldwide Locations Faster diagnosis and resolution of performance problems Enhanced service delivery and user satisfaction Maximum business productivity and cost savings Accelerated IT deployments and production rollouts Transform IT Service Delivery into Business Advantage eG Innovations is a provider of enterprise-class application and IT infrastructure performance management software that delivers end-to-end monitoring, diagnosis, reporting and analytics across physical, virtual, cloud, and hybrid IT environments. Global Headquarters: Singapore US Headquarters: New Jersey Founded in 2001
  4. 4. © eG Innovations, Inc | www.eginnovations.com Global Technology Partner for Citrix www.citrix.com Citrix Ready certified for all products in the Citrix stack Exclusive monitoring solution for Citrix Synergy and Citrix Summit for the past 5 years  Purpose-built for Citrix  Used in some of the largest Citrix deployments in the world eG Innovations and Citrix
  5. 5. © eG Innovations, Inc | www.eginnovations.com Why Customers Come To Us • 75% of IT organizations are suffering from degraded business applications – IDC Research • 70% of the time, IT organizations learn about performance problems from end-users - Gartner • 31% of performance issues take more than a month to resolve or are never resolved - Forrester
  6. 6. © eG Innovations, Inc | www.eginnovations.com FINANCE GOVERNMENT MANUFACTURING HEALTHCARE Customer Success
  7. 7. © eG Innovations, Inc | www.eginnovations.com INSURANCE UTILITIES SERVICE PROVIDERS LEGAL Customer Success (contd.)
  8. 8. © eG Innovations, Inc | www.eginnovations.com Awards & Recognition
  9. 9. © eG Innovations, Inc | www.eginnovations.com Certifications & Customer Ratings
  10. 10. © eG Innovations, Inc | www.eginnovations.com Top Citrix Performance Challenges
  11. 11. © eG Innovations, Inc | www.eginnovations.com 48% 45% 7% The most performance sensitive service Similar in performance demands as other services Not that performance sensitive Citrix – One of the Most Performance Sensitive Enterprise Applications Source: Citrix Performance Survey 93% believe that Citrix is one of the performance sensitive services in enterprise networks.
  12. 12. © eG Innovations, Inc | www.eginnovations.com Top User Experience Problems in Citrix Environments 17% 18% 25% 28% 33% 38% 44% 59% Video playback is slow Screen refresh is slow Speed of access Printing problems User disconnects Slow application launches Frozen sessions Slow logons 0% 10% 20% 30% 40% 50% 60% 70% Increase from 52% - 2016 Source: Citrix Migration Survey
  13. 13. © eG Innovations, Inc | www.eginnovations.com Citrix Virtual Apps and Desktops 7 Environment is More Complex Than 6.x • Architectural change from IMA to FMA • XenApp and XenDesktop part of the same installation • Citrix Cloud deployment with more than half of the Citrix components hosted and managed by Citrix • Many new components (WEM, App Layering, etc.) and protocols (HDX Adaptive transport) introduced • Many changed from Farm to Site, Data Collector to Delivery Controller, EdgeSight to Director, etc.
  14. 14. © eG Innovations, Inc | www.eginnovations.com 4 Best Practices for Citrix Performance Management Synthetic and Real User Experience Citrix and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of Citrix User Experience 1 2 3 4
  15. 15. © eG Innovations, Inc | www.eginnovations.com Measure All Aspects of Citrix User Experience Application/ Desktop Launch Application Access StoreFront/ NetScaler Logon Citrix Session Logon • Was application launch successful? • Did it take too much time? • Is the end-user facing any screen refresh latency, disconnects? • How is EDT performance? • Was the logon slow? • If so, why? • Were authentication and enumeration successful? • AD authentication • Application enumeration • Profile loading • GPO processing • Session establishment • Application start-up • Ready for interaction • Screen/keystroke latency • Bandwidth (audio, video, printer, drive) • Session resources (CPU, GPU, memory, disk) Diagnose Problems to Ensure Session Reliability Best Practice #1
  16. 16. © eG Innovations, Inc | www.eginnovations.com  Emulates users  Imposes the same workload again and again  Provides a measure of experience EVEN when there is no real load  Monitors real users  Actual workloads  Direct measure of what users are seeing Synthetic Monitoring How to Measure Citrix User Experience Real User Experience Monitoring User Experience Measurement  Simulate logon; launch different applications  Synthetic monitoring from multiple locations  Real user monitoring from the client, network, server  Must use a combination of both approaches
  17. 17. © eG Innovations, Inc | www.eginnovations.com eG Enterprise Logon Simulator for Citrix Virtual Apps and Desktops Launch app/desktop on StoreFront Enumerated apps/desktops on StoreFront Log into session via StoreFront / Citrix Gateway
  18. 18. © eG Innovations, Inc | www.eginnovations.com The eG Citrix Logon Simulation – In Action
  19. 19. © eG Innovations, Inc | www.eginnovations.com The eG Citrix Logon Simulation – In Action Identify the exact step of the logon process casing slowness
  20. 20. © eG Innovations, Inc | www.eginnovations.com eG Enterprise Full Session Simulator Launch application on StoreFront Enumerated desktops on StoreFront Log into session via Citrix StoreFront Login to SAP Portal Access HR information Perform tasks: Approve, Revoke Logout of SAP Portal Full Session Simulation Logon Simulation  Create simulation sequence  Run the simulation  Record and playback at different times from different locations How Full Session Simulator Works
  21. 21. © eG Innovations, Inc | www.eginnovations.com  Emulates users  Imposes the same workload again and again  Provides a measure of experience EVEN when there is no real load  Monitors real users  Actual workloads  Direct measure of what users are seeing Synthetic Monitoring How to Measure Citrix User Experience Real User Experience Monitoring User Experience Measurement  Simulate logon; launch different applications  Synthetic monitoring from multiple locations  Real user monitoring from the client, network, server  Must use a combination of both approaches
  22. 22. © eG Innovations, Inc | www.eginnovations.com Real User Logon Monitoring
  23. 23. © eG Innovations, Inc | www.eginnovations.com Monitoring Logon Processing by Citrix WEM Citrix Director only shows interactive session time. This does not include WEM agent processing time. eG Enterprise monitors initial processing and WEM agent processing Monitor WEM’s external task processing messages and identify which task took more time to execute
  24. 24. © eG Innovations, Inc | www.eginnovations.com Monitoring Large User Profiles Get alerted to logon slowness due to large user profiles Drill down to see which of the profiles is large
  25. 25. © eG Innovations, Inc | www.eginnovations.com Monitoring ICA Virtual Channels Virtual Channel Monitoring  What is the screen refresh lag?  How much bandwidth is the user session consuming?  How much of this is:  Audio bandwidth?  Video bandwidth?  Printer bandwidth?  Drive bandwidth?
  26. 26. © eG Innovations, Inc | www.eginnovations.com Monitoring ICA Virtual Channels Monitor critical ICA channel metrics including screen refresh latency, client network latency, Framehawk latency, line speed, HDX bandwidths, and more
  27. 27. © eG Innovations, Inc | www.eginnovations.com Monitoring HDX Adaptive Transport Monitor bandwidth, roundtrip time, packet retransmission, dropped packets, congestions, etc.Measure the performance of XenApp and XenDesktop sessions connected over EDT protocol Diagnose deeper to view session- wise EDT performance metrics
  28. 28. © eG Innovations, Inc | www.eginnovations.com User Experience Dashboard View user experience metrics of all Citrix users on a single screen Drill down to a particular user’s real-time session metrics for user experience analysis
  29. 29. © eG Innovations, Inc | www.eginnovations.com 4 Best Practices for Citrix Performance Management Synthetic and Real User Experience Citrix and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of Citrix User Experience 1 2 3 4
  30. 30. © eG Innovations, Inc | www.eginnovations.com Monitor Every Layer & Every Tier of the Citrix Environment Best Practice #2
  31. 31. © eG Innovations, Inc | www.eginnovations.com Key Citrix Metrics Monitored • Logon time • Profile load time • Application launch time • Screen refresh latency • User network quality • StoreFront response time • EDT performance • WEM processing User Experience • Bandwidth speed • Line speed • Audio bandwidth • Video bandwidth • Printer bandwidth • Drive bandwidth HDX Channels • Active/idle time • Top users by CPU, memory, IOPS, GPU • Top applications by CPU, memory, IOPS, GPU • Browser URLs accessed by users User & Application Activity • Who logged in and when • What applications did they access • When disconnects happen • Idle time in session • Top users by session duration XenApp/XenDesktop Sessions • NetScaler • StoreFront • Provisioning Services • Delivery Controller • License server • WEM • Citrix Cloud Citrix Tiers • SQL Server • Virtualization platform • Storage • Network in data center • Network to user terminals • Infra services – AD, DNS • Cloud Supporting Infrastructure
  32. 32. © eG Innovations, Inc | www.eginnovations.com 4 Best Practices for Citrix Performance Management Synthetic and Real User Experience Citrix and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of Citrix User Experience 1 2 3 4
  33. 33. © eG Innovations, Inc | www.eginnovations.com When Users Complain of Application Slowness…  Is it on the client side?  Is it the user’s network?  Is it due to the delivery controller?  Is it the Citrix XD/XA servers?  Is it due to the user’s workload?  Is it due to the virtual/cloud platform?  Is there slowness with the infrastructure services (AD, file storage, profiles etc.)?  Could it be due to storage? Best Practice #3 Pinpoint the Root Cause of Problems
  34. 34. © eG Innovations, Inc | www.eginnovations.com Automatically Pinpoint the Root Cause of Citrix Performance Problems There is a critical alert in the vSphere ESX Server Best Practice #3 End-to-End Service Topology
  35. 35. © eG Innovations, Inc | www.eginnovations.com Virtual Topology Map Visualize all the applications hosted on the ESX server
  36. 36. © eG Innovations, Inc | www.eginnovations.com Drilldown to the Root Cause Dive deeper to see what is wrong inside this virtual machine
  37. 37. © eG Innovations, Inc | www.eginnovations.com Drilldown to the Root Cause There is high vCPU utilization reported inside the virtual machine
  38. 38. © eG Innovations, Inc | www.eginnovations.com Drilldown to the Root Cause A backup process inside the virtual machine is consuming excess vCPU
  39. 39. © eG Innovations, Inc | www.eginnovations.com 4 Best Practices for Citrix Performance Management Synthetic and Real User Experience Citrix and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of Citrix User Experience 1 2 3 4
  40. 40. © eG Innovations, Inc | www.eginnovations.com Go Beyond Monitoring & Troubleshooting Right-Sizing Planning Auditing Optimization • Analyze usage patterns • Load-balance your IT infrastructure • Measure resource utilization against availability • Get the most out of your infrastructure • Predict when you will run out of resources • Forecast future requirements • Make information available for audits • Get reports for regulatory compliance Out-of-the-Box Analytics & Historical Reports Best Practice #4
  41. 41. © eG Innovations, Inc | www.eginnovations.com Web-Based Reporting • Executive and operations reports • Network, system, application reports • Enables triage across disparate infrastructure components • Real-time or post-mortem analysis • Ideal for trend analysis, capacity planning • Insights for infrastructure optimization and right-sizing
  42. 42. © eG Innovations, Inc | www.eginnovations.com Citrix Reports Get historical analytics for step-wise user logon performance monitoring Generate a report for top ‘n’ slow application launches
  43. 43. © eG Innovations, Inc | www.eginnovations.com Understand User Behavior Top Users based on activity and impact on resources Know usage patterns and trends for effective capacity planning.
  44. 44. © eG Innovations, Inc | www.eginnovations.com Understand Applications Usage Understand application usage patterns and trends to effectively size the environment and maximize resources
  45. 45. © eG Innovations, Inc | www.eginnovations.com Identify Old Receivers Find out which version of Citrix Receiver is installed on client devices
  46. 46. © eG Innovations, Inc | www.eginnovations.com Historical Analysis of Citrix Logon Performance Citrix Logon Simulator Citrix Logon Simulator Monitor overall logon performance by timeMonitor average logon duration vs. total logons Chart trends for logon duration over time Get breakdown of logon processing time by each step
  47. 47. © eG Innovations, Inc | www.eginnovations.com Before Migration After Migration Migration Analysis
  48. 48. © eG Innovations, Inc | www.eginnovations.com Answers key questions about usage: who, when, how long, what? Compliance and Audit
  49. 49. © eG Innovations, Inc | www.eginnovations.com A few of the servers are handling most of the sessions Capacity Optimization
  50. 50. © eG Innovations, Inc | www.eginnovations.com Capacity Planning Memory bottleneck preventing addition of more Desktops Identify and resolve bottlenecks and excess capacity and right-size your environment.
  51. 51. © eG Innovations, Inc | www.eginnovations.com Forecast the Future Predicted FUTURE performance based on the past trends
  52. 52. © eG Innovations, Inc | www.eginnovations.com 4 Best Practices for Citrix Performance Management Synthetic and Real User Experience Citrix and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of Citrix User Experience 1 2 3 4
  53. 53. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management Challenges • No longer a single product • No unified API/toolset to manage these tiers
  54. 54. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management Challenges • Citrix Director only covers monitoring of limited Citrix tiers Director
  55. 55. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management Challenges • Performance of the non-Citrix tiers can also impact Citrix performance
  56. 56. © eG Innovations, Inc | www.eginnovations.com Citrix Admins Use Multiple Tools for Monitoring Their Citrix Environment 20% 67% 4% 1% 8% One single monitoring tool for all IT components 2 to 5 monitoring tools 6 to 10 monitoring tools More than 10 monitoring tools No monitoring tool is being used 72% of respondents are using 2 to 10 tools for monitoring their Citrix infrastructures Source: Citrix Migration Survey
  57. 57. © eG Innovations, Inc | www.eginnovations.com Why Choose eG Enterprise • End-to-end monitoring of all infrastructure tiers • Unified performance visibility on a single pane of glass: user experience, applications, and infrastructure • End-to-end service topology • Real user experience and synthetic monitoring • Purpose-built monitoring models with deep performance insights and domain expertise • Automatic baselines for intelligent alerting • Automated discovery and dependency mapping • Correlative intelligence and root cause diagnosis • Built-in analytics, recommendations and control actions for troubleshooting and performance optimization
  58. 58. © eG Innovations, Inc | www.eginnovations.com Dramatically simplify and accelerate application performance management. Deliver peak performance, user satisfaction and ROI. User Satisfaction IT Productivity Higher service uptime Simplicity Cost control & ROI Total Citrix Performance Management “ ” eG Enterprise: Benefits
  59. 59. © eG Innovations, Inc | www.eginnovations.com eG Enterprise Use Cases Citrix/VDI Monitoring Ensure superior user experience and reliable VDI service for Citrix and VMware Horizon Application Performance Monitoring (APM) Troubleshoot code-level issues for Java and .NET applications Enterprise Application Monitoring SAP ERP, Siebel CRM, Microsoft Dynamics, Office 365, SharePoint, etc. Unified Monitoring Single-pane-of-glass visibility of the entire IT infrastructure (physical, virtual, cloud and container)
  60. 60. © eG Innovations, Inc | www.eginnovations.com Platforms Supported Out of the Box 180+ applications (enterprise, web, cloud, VDI, etc.), 10+ virtual platforms, 10+ operating systems, 20+ storage devices, and any SNMP-enabled network device
  61. 61. © eG Innovations, Inc | www.eginnovations.com
  62. 62. © eG Innovations, Inc | www.eginnovations.com Thank You! www.eginnovations.com/freetrial info@eginnovations.com +1 (866) 526 6700

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