Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

End to-End Monitoring for ITSM and DevOps

255 views

Published on

The modern IT stack has become diverse and distributed, and it’s increasingly challenging to manage heterogeneous platforms and multi-vendor devices. Customers are looking to the cloud and APM to help address these hurdles, as well as accelerate IT transformation.

But migrating to the cloud will take time, it won’t make infrastructure ‘just disappear’, and legacy workloads are going to remain part of the enterprise reality for many. In addition, while APM will continue to be increasingly important, all applications are not the same and an application is still not equal to a digital business service.

Watch this webinar as John Worthington, a service management expert and Director of Product Marketing for eG Innovations, continues our Shift-Left series. You can learn:
• Why domain expertise is important when defining monitoring requirements
• What analytics are useful from a monitoring and observability context
• How end-to-end monitoring with converged application and infrastructure performance can drive ITSM and DevOps integration

Published in: Technology
  • Be the first to comment

  • Be the first to like this

End to-End Monitoring for ITSM and DevOps

  1. 1. 6/15/201 8 Oracle Confidential – Internal/Restricted/Highly Restricted 1 End-to-End Monitoring, ITSM and DevOps An eG Innovations Shift-Left Webinar A Shift-Left Series Webinar www.eginnovations.com Dev Test Stage Prod
  2. 2. © eG Innovations, Inc | www.eginnovations.com Moderator • Wendy Howard, Technical Consultant • Wendy.Howard@eginnovations.com
  3. 3. © eG Innovations, Inc | www.eginnovations.com Logistics Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client. This webinar is being recorded. You will receive a link to the recording in a few days. A copy of this presentation is posted on Slideshare: http://www.slideshare.net/eginnovations/
  4. 4. © eG Innovations, Inc | www.eginnovations.com Today’s Presenter Copyright eG Innovations 4 • John Worthington, Director Product Marketing • John.Worthington@eGInnovations.com • 201.826.1374
  5. 5. © eG Innovations, Inc | www.eginnovations.com About the Shift Left Series.. The Shift-Left Series webinars focus on ITSM, DevOps and emergence of converged application and infrastructure performance management A Shift-Left Series Webinar www.eginnovations.com Dev Test Stage Prod
  6. 6. © eG Innovations, Inc | www.eginnovations.com Today’s agenda • Introduction • End-to-end monitoring and the importance of domain expertise • Monitoring, observability and analytics • Monitoring in ITSM and DevOps environments • Conclusion
  7. 7. © eG Innovations, Inc | www.eginnovations.com About eG Innovations Faster diagnosis and resolution of performance problems Enhanced service delivery and user satisfaction Maximum business productivity and cost savings Accelerated IT deployments and production rollouts Transform IT Service Delivery into Business Advantage Worldwide Locations Global Headquarters: Singapore US Headquarters: New Jersey Founded in 2001 eG Innovations is a provider of enterprise-class IT performance management software that delivers end-to-end monitoring, diagnosis, reporting, and analytics across physical, virtual, cloud, and hybrid IT environments www.eginnovations.com
  8. 8. © eG Innovations, Inc | www.eginnovations.com What we do... eG Enterprise takes measurements at every layer of every component of an end-to-end IT service, learns the norms of all measurements, and through patented analytics automatically isolates which layer of which component is the source of an anomaly. Today we do this across any cloud deployment model and from code to bare metal. Thorough coverage, across every layer and every tier. Immediate, actionable insights across dynamic and distributed infrastructures Rapid troubleshooting and remediation via automated problem diagnosis
  9. 9. © eG Innovations, Inc | www.eginnovations.com End-to-end Monitoring and the Importance of Domain Expertise
  10. 10. © eG Innovations, Inc | www.eginnovations.com • Enterprises are looking to cloud service providers to outsource costs and risks... Cloud Service Providers In a cloud, you release control of so many areas that it’s important to retain simplicity in the areas you can still control. Whether you move your on-premises infrastructure to the cloud or create new solutions there, make sure you do the availability math ... and are prepared for the chaos. When debugging a broken system, you should first look at your infrastructure tests ... . Testing should expose any infrastructure components that are not configured properly or are not providing the expected performance. Just because you don’t manage the underlying infrastructure doesn’t mean the infrastructure cannot be the cause of your problems. – Cloud Native Infrastructure, O’Reilly Media ...but this doesn’t mean infrastructure has disappeared!
  11. 11. © eG Innovations, Inc | www.eginnovations.com Cloud Native Realities • 'Cloud native’ refers to applications or services that are container-packaged, dynamically scheduled and micro services-oriented • Bare metal (physical infrastructure) and virtual machines will coexist with container technology; hyperconverged infrastructures can provide flexibility to leverage both approaches “there are still a lot of enterprise workloads -- 44% by IBM's estimate -- that will remain on dedicated servers, said Arvind Krishna, senior vice president for hybrid cloud at IBM and director of IBM Research. For many businesses, it's too disruptive to refactor applications for cloud computing.” – TechTarget
  12. 12. © eG Innovations, Inc | www.eginnovations.com Operating Models • Applications ≠ Services – A services-oriented approach is paramount – Services provide the context needed to understand business impacts and dependencies – A single digital business service could have multiple different ecosystems and infrastructure – Performance monitoring will need to address multiple operating models and supplier relationships APM and Digital Business Services Business Transaction Health Application Health Infrastructure Health Create Order Create Invoice Ship Product Digital Business Service Real User Monitoring | Synthetic Monitoring | Business Transaction Tracing Order Service Invoice Service Logistics Service Legacy Data Ctr Private Cloud Public Cloud Topology Discovery | Code-Level Correlation Pre-Emptive Alerting | Automated Diagnostics | Capacity Planning | Right Sizing Digital User Experience APM Solutions must address business transaction, application and infrastructure health IaaS PaaS SaaS Waterfall | Agile | ITSM / DevOps | Continuous Delivery Physical Infrastructure | Virtualization | SDDC | Cloud Native Multi-Mode Operating Models
  13. 13. © eG Innovations, Inc | www.eginnovations.com Converged Application/Infrastructure Health Legacy Digital Business Service Workloads • Workloads include applications and their supporting ecosystems • Not all workloads are suitable for migration to the cloud – Application characteristics – Cloud service model (IaaS, PaaS, SaaS) – Cloud deployment model (Public, Private, Hybrid) Private/ Hybrid Public Order App Invoice App Logistics App Workload 1 Workload 2 Workload 3 Segment 1 Segment 2 Segment 3 End-to-End Digital Business Service Business Transaction Health Digital User Experience Cloud Resource Pools
  14. 14. © eG Innovations, Inc | www.eginnovations.com End-to-End Monitoring and the Importance of Domain Expertise • All applications are not the same Application Types Examples Web applications Typically, custom applications built on technologies such as Java, .NET, PHP, Python, Node.js, Rails, etc. Packaged enterprise applications SAP, Siebel, PeopleSoft, SharePoint, Atlassian Confluence, Salesforce, etc. Desktop-based applications Microsoft Office, QuickBooks, Graphics tools, etc. Mobile applications Applications natively built to run on mobile platforms Middleware applications Application servers, message queues Backend applications Databases Infrastructure applications Active Directory, DNS, DHCP, etc. VDI applications Citrix, VMware Horizon, Microsoft RDS
  15. 15. © eG Innovations, Inc | www.eginnovations.com APM: Why One Size Does Not Fit All • Monitoring of an application should broadly cover health, availability, response time, and usage • Detailed performance metrics in each category above are dependent on the nature and domain of the application – i.e., metrics that apply for SAP may not apply for a .NET-based web application; – performance monitoring of a database would be entirely different from VDI application (such as Citrix) • Domain expertise is needed – How the application functions, protocols it uses, inter-application dependencies, single/multi-threaded, common failure modes, etc. Understand the scope of your digital business services and the underpinning ecosystems needed to support them!
  16. 16. © eG Innovations, Inc | www.eginnovations.com Monitoring, Observability And Analytics
  17. 17. © eG Innovations, Inc | www.eginnovations.com Monitor and Control Loops • Monitor and control loops1 can be simple... 1 ITIL v3 Service Operations, page 123
  18. 18. © eG Innovations, Inc | www.eginnovations.com Monitor and Control Loops • ...or complex! 1 ITIL v3 Service Operations, page 124
  19. 19. © eG Innovations, Inc | www.eginnovations.com Monitor and Control Loops • Digital business services have end-to-end and top- to-bottom dependencies • Deviations from normal behavior can ripple across these dependencies • This is inclusive of applications and infrastructure regardless of deployment model T O P - T O - B O T T O M END-TO-END 1 ITIL v3 Service Operations, page 124
  20. 20. © eG Innovations, Inc | www.eginnovations.com ITSM Monitor and Control Loop 1 ITIL v3 Service Operations, page 126 • Service Strategy defines architectures and standards • Service Design defines norms along with monitoring and control mechanisms • Monitor and control loops are within an organizational context; design must bridge strategy and operations
  21. 21. © eG Innovations, Inc | www.eginnovations.com Monitoring and Observability 1 ITIL v3 Service Operations, page 126 • Monitoring provides critical feedback to design and development Monitoring Observability • Digital Business Services that are designed with observability in mind provide mechanisms that build telemetry into the service that can trigger self-healing through embedded analytics and automated diagnostics.
  22. 22. © eG Innovations, Inc | www.eginnovations.com Monitoring and Observability • In practice, the service management monitor and control loop is a ‘yin-yang’ relationship between observability and monitoring. • They are complementary, interconnected, interdependent and they may give rise to each other as they interrelate to one another The cycles of feedback generated by service management’s complex control loops are dependent on observability and monitoring!
  23. 23. © eG Innovations, Inc | www.eginnovations.com Analytics, Monitoring and Observability Fastest Faster Fast Accelerating Development Pipeline.. As the business asks for more rapid development pipelines (i.e., continuous delivery)... ....the cycles of monitoring and observability accelerate... ...which drives the need for analytics...
  24. 24. © eG Innovations, Inc | www.eginnovations.com Analytics, Monitoring and Observability ...but like monitoring, Analytics is a very broad area and could include discovery, interpretation and communication of meaningful patterns in [almost any] data1! – People, Process, Technology – Business (Risk, Portfolio, Marketing, etc.) and IT (InfoSec, Operations, Software, etc.) 1Wikipedia Accelerating Development Pipeline.. Since managing the end user experience is the basis of competition in the digital services world... ...performance monitoring of digital business services has become a front-burner issue!
  25. 25. © eG Innovations, Inc | www.eginnovations.com Performance Analytics, Monitoring and Observability • A One-Size-Fits-All approach to analytics may not address the critical requirements of performance monitoring and observability for digital business services – People – Process – Technology T O P - T O - B O T T O M END-TO-END Process and People analytics may involve ITSM, Business Intelligence or even Forensic Analysis (InfoSec) tools
  26. 26. © eG Innovations, Inc | www.eginnovations.com Performance Analytics, Monitoring and Observability Business Transaction Health Application Health Infrastructure Health Create Order Create Invoice Ship Product Digital Business Service Real User Monitoring | Synthetic Monitoring | Business Transaction Tracing Order Service Invoice Service Logistics Service Legacy Data Ctr Private Cloud Public Cloud Topology Discovery | Code-Level Correlation Pre-Emptive Alerting | Automated Diagnostics | Capacity Planning | Right Sizing Digital User Experience  User experience  Business transactions  Application performance  Infrastructure performance Customer Experience Is the New Competitive Battlefield1 1Gartner ...don’t be confused by buzzwords like algorithmic IT operations, or advanced IT analytics...
  27. 27. © eG Innovations, Inc | www.eginnovations.com Performance Analytics, Monitoring and Observability • Descriptive Analytics – data aggregation and data mining to provide insight into the past and answer: “What has happened?” • Pre-correlated alerts indicate root-cause and provide meaningful notifications that are actionable • i.e., what just happened? • Historical analysis and trending • How do we compare to prior baselines? • When will we reach maximum capacity? Critical Code-Level Correlation The Devil’s in the Details! Capacity Planning & Optimization Dynamic Baselining Migration Analysis
  28. 28. © eG Innovations, Inc | www.eginnovations.com • Predictive Analytics – statistical models and forecasts techniques to understand the future and answer: “What could happen?” Performance Analytics, Monitoring and Observability • Pre-correlated alerts also indicate effects and provide early warning • i.e., what could happen if no action is taken? MinorX Aberdeen research has shown that by implementing IT monitoring and analysis platforms that have a complete, end-to-end view of all systems and applications, along with predictive analytics that can detect problems before they happen, organizations have high uptime, excellent performance, and are able to reduce costs and overcome the challenges of a modern IT operation. Preemptive Problem Detection and Alerting Application Topology Discovery & Visualization Cloud Performance Assurance Automatic Thresholding & Dynamic Baselining
  29. 29. © eG Innovations, Inc | www.eginnovations.com Performance Analytics, Monitoring and Observability • Prescriptive Analytics – optimization and simulation algorithms to advice on possible outcomes and answer: “What should we do?” • Simulated transactions and user experience monitoring leverage analytics for determining possible outcomes • Site-specific knowledge management provide for context sensitive search • Situationally-aware self-help embedded in the monitor Right Sizing and Optimization Auditing and Configuration Change Tracking Knowledge Sharing Simulation
  30. 30. © eG Innovations, Inc | www.eginnovations.com Performance Analytics, Monitoring and Observability • Other Relevant Use Cases – Log Analytics • Business and IT use cases in risk management, compliance, security analysis, market intelligence, e-commerce personalization, and fraud detection – Embedded Analytics • Integrates analytic content and capabilities within a process • Often used in Business Intelligence applications – Provides relevant information and analytical tools designed for a specific task – Provides information in the context of a decision or action – Enables more efficient use of applications by users These use cases have some applicability to monitoring the performance of digital business services, however they may fall short of what’s needed for a complete solution
  31. 31. Demonstration Video NOTE: The video's audio feed will be played through Computer audio (mic and speakers). This means that any attendees who have dialed into the audio conference using Phone audio will hear the video play through their computer or device's speakers rather than over the telephone. If you are not hearing the audio properly (whether you are connected via Computer or Phone audio), check the volume on your computer's speakers and/or check your device output. It's possible that the audio is playing through a different output (like a USB headset that is plugged in).
  32. 32. © eG Innovations, Inc | www.eginnovations.com End-to-End Monitoring, ITSM and DevOps Getting from Here to There with converged application and infrastructure performance monitoring
  33. 33. © eG Innovations, Inc | www.eginnovations.com Customer Experience Is the New Competitive Battlefield • 73% of businesses are experiencing productivity losses due to slow application performance ‘Slow’ is the New Down “58% reported that monitoring IT performance from user perspective as a strategic goal for IT transformation” – Digital Enterprise Journal
  34. 34. © eG Innovations, Inc | www.eginnovations.com Service Definition Still Matters • Understanding and defining IT services has been– and will remain– critical to success – The basis of ITSM – Fundamental to DevOps – define value from customer perspective – Cloud workload attributes are similar to – if not the same– as ITIL’s Service Design Package Legacy Private/ Hybrid Public Order App Invoice App Logistics App Workload 1 Workload 2 Workload 3 Segment 1 Segment 2 Segment 3 End-to-End Digital Business Service Cloud Resource Pools Customers who define and implement monitoring requirements from a pure technology perspective will continue to have their attempts at IT transformation frustrated.
  35. 35. © eG Innovations, Inc | www.eginnovations.com Key Monitoring Considerations • Your approach to IT analytics should account for existing IT services and differentiate between IT and business analysis • Analytics must account for cross-domain characteristics (every layer, every component) and incorporate domain expertise • Ability to collect data from a wide variety of data sources and use appropriate collection methods • Flexibility to adapt to multiple operating models Mainframe Client-Server Web Virtualization Cloud Mobile Containers Performance expectations Increasing Velocity Hardware/Physical Resources NET WEB APP DB Legacy Hardware/Physical Resources Virtual Infrastructure APP APP APP DB Virtualized Hardware/Physical Resources Resource Management / Scheduling Containers / Packaging Service Layer Application Framework / Business Logic Cloud Native IT Operating Model Maturity Quality Gap Digital business services could be comprised of multiple application ecosystems • Front end ‘Systems of Innovation’ • Web-based ‘Systems of Differentiation’ • Back-end ‘Systems of Record’ IT analytics should encompass all these ecosystem components System of Innovation System of Differentiation System of Record Digital Business Service Remember monitor and control loops are within an organizational context– this suggests that process capability/maturity will play a factor
  36. 36. © eG Innovations, Inc | www.eginnovations.com APM in the Digital Enterprise • The data and metrics collected at instrumentation points across the application ecosystem are essential to performance monitoring and root cause analysis. • However, analytics capable of transforming data and metrics into an application-focused report or dashboards are what separates actual application monitoring from relatively simple silo monitoring. • Analytics add the context necessary to understand the role of each moving part in the end-to-end execution environment, a viewpoint that is absolutely critical for rapid— and eventually automated— problem determination and resolution. • Without this context, these solutions would simply be operational data stores versus true tools capable of insight into application ecosystems Sturm, Rick; Pollard, Carol; Craig, Julie. Application Performance Management (APM) in the Digital Enterprise: Managing Applications for Cloud, Mobile, IoT and eBusiness (Kindle Locations 4086-4091). Elsevier Science. Kindle Edition.
  37. 37. © eG Innovations, Inc | www.eginnovations.com Importance of APM/IPM Convergence Digital Business Services Simply put, monitoring digital business services must account for the entire service: • Heterogeneous components • Multi-vendor devices • Legacy or Cloud • End User Experience • Code to Bare Metal Continuous monitoring is enabled by convergence of application and infrastructure
  38. 38. © eG Innovations, Inc | www.eginnovations.com Importance of APM/IPM Convergence Digital Business Services Dev Test Stage Prod Unified Monitoring
  39. 39. © eG Innovations, Inc | www.eginnovations.com Getting from Here to There • Anticipate stakeholder challenges • Focus on services, rather than technologies –Digital Workspaces –APM Approaches –End-to-End Approaches Getting from Here to There with converged application and infrastructure performance monitoring
  40. 40. © eG Innovations, Inc | www.eginnovations.com The Digital Workspace Approach • Digital workspaces such as Citrix Workspace and VMware Horizon deliver applications and/or desktops to end users • If the workspace is slow, so is the digital business service • If you cannot logon to the workspace, the digital business service is down • ‘Bottom-up’ approach • Enables rapid ROI and a foundation to build on May risk effective linkage to the business (i.e., limited to domain) if a service view is not taken
  41. 41. © eG Innovations, Inc | www.eginnovations.com The APM Approach • Target an application for real user monitoring and transaction tracing • Enables service teams working in pre-production to improve performance testing (i.e., shift-left) • ‘Top-Down’ approach • Auto-diagnosis capability expands as underlying infrastructure is instrumented Will not fully exercise converged APM/IPM
  42. 42. © eG Innovations, Inc | www.eginnovations.com The Digital Business Service Approach • Target a complete business service for unified monitoring • Allows enterprise to exercise converged application and infrastructure performance monitoring ‘day 1’ • ‘Top-Down’ approach • Service targeting is critical Beware of stakeholder complexity and organizational maturity constraints
  43. 43. © eG Innovations, Inc | www.eginnovations.com Multiple Operating Model Challenges Monitoring challenges are different based on: • Lifecycle Stages • Environments and technologies • Operating Models Monitoring flexibility needed to address end-to-end IT services that may span multiple operating models and technologies ITIL© DevOps Service Design Service Transition Service Operation Plan & Build Release Operate Lifecycle Stages Environments Dev Test Pre- Prod Prod Build Test Stage Accept Test Deploy to Prod Validation Test Continuous Integration Continuous Deployment Continuous Delivery Need rapid, more frequent testing & monitoring Need increasing monitoring depth and reach Testing and Monitoring Across the Lifecycle Mainframe Client-Server Web Virtualization Cloud Mobile Containers Performance expectations Increasing Velocity Hardware/Physical Resources NET W EB APP DB Legacy H a r dw a re /Phy sical R esou rce s V ir tua l In fr astr u ctur e A PP A PP A PP D B Virtualized Har dware/Physical Resources R esour ce M anagement / Scheduling Containers / Packaging Service Layer Ap plicatio n Frame work / Bus ine ss Logic Cloud Native IT Operating Model Maturity Quality Gap
  44. 44. © eG Innovations, Inc | www.eginnovations.com End-to-End Monitoring Moves You From ROI to VOI Initial Installation Investment: • Supporting IT services / infrastructure • Limited organizational scope • Rapid ROI / Payback Return-on-Investment 83% Users saw value within a month of installing eG Enterprise Source: TechValidate 72% Users reported that eG Enterprise helped reduce the time to identify the root-cause of application performance problems Source: TechValidate 70% Users stated that eG Enterprise helped identify the cause of complex application performance problems that involve multiple domains Source: TechValidate Incremental Implementation Investments: Customer-facing IT services Increasing organizational scope Compounding benefits associated with IT transformation Accelerated flow, culture change Improved QOS Self-healing correlation, improved availability Value-of-Investment
  45. 45. © eG Innovations, Inc | www.eginnovations.com Free Trial http://www.eginnovations.com/freetrial Send an Email info@eginnovations.com Call Us +1 (866) 526 6700 Next Steps Questions?

×