1. TRANSACTEL
CLIENT OVERVIEW
Transactel is the largest call center in the Central “Initially we used the eFront Community edition
American region and intends to become Latin which lasted a duration of 6 months and supported
America’s leader in business process outsourcing 5,000 employees, then we decided to move to the
solutions through dynamic employees, innovative Enterprise edition to meet the new needs the
technology, and best-in-class processes. company when it became part of the TELUS
International Team.”
“Transactel’s team is made up of 6,200 ‘heroes’ (as
they’re called internally) and the company has CHALLENGES
doubled its size in the last five years. 12,000
employees were added to that headcount when “TELUS International policies required that all
Transactel partnered with TELUS. Through the material be kept confidential. We needed a tool
TELUS partnership Transactel is now providing that could support multiple users from multiple
services to the TELUS International Philippines call departments yet keep each department’s
center.” information private. This was the main reason we
chose eFront Enterprise, and also because of the
PROJECT OVERVIEW skill management and the organization structure.”
“In 2010 the need for a global training tool for
Transactel (able to support 5,000 employees at a
time) became urgent. We looked into different
solutions and used other open source solutions
briefly. We needed a tool that could support the
different initiatives the company had as well as
keep an efficient track of the scores obtained in the
lessons. eFront stood out in delivering and in
keeping and tracking scores from different sources
(quizzes in the tool and SCORM).”

2. SUCCESSES QUOTES
“We are happy that we are able to accomplish “The eFront sales and tech team were fantastic
information confidentiality through this LMS. From with all our demands. They provided assistance
an administrative perspective it is also very useful quickly and they really cared that we were satisfied
to be able to assign courses and lessons to people with the tool both before and after the purchase.”
who belong to a specific department with very few
clicks.”
CONCLUSION
“The eFront team really show they care about
customer satisfaction. They find ways to ensure
your specific tool needs are met, even when they
are very specific.
eFront Enterprise provides all the tools that the big
guys in LMS offer (but sometimes fail to provide)
for a fraction of the price. Also with the eFront
Enterprise edition you not only get a robust LMS
but also a Talent Management software.”
About us
Epignosis provides top-of-class, affordable elearning solutions. Our main product, eFront, is a modern-age LMS bundled
with rich social & enterprise functionality. A cost-effective way to simplify training, evaluation and tracking procedures
within the organization, eFront has been awarded for excellence in Learning Management Technology for Small-and
Medium-Sized Businesses (Brandon Hall) and Elearning Magazine. Today, eFront is trusted by hundreds of organizations
around the Globe to support their training activities.