Integrated Thinking Is The Answer To
IT’s Perpetual Struggle
Mike Gualtieri, Principal Analyst
September 29, 2013

Friday,...
What percentage of business decision-makers
say IT “has the ability to regularly deliver
projects on time and on budget?

...
What percentage of business decision-makers
say IT “has the ability to regularly deliver
projects on time and on budget?

...
What obstacles do
development teams
say they face?

Friday, March 7, 14
Obstacle
1

Struggle with ever-changing business and user
requirements.
Friday, March 7, 14
Obstacle
2

Trying to do too much all at once.
Friday, March 7, 14
Obstacle
3

Lack of clear executive direction.
Friday, March 7, 14
Obstacle
4

#TalentWanted
Lack of right development talent.
Friday, March 7, 14
Obstacle
5

Lack of stakeholder consensus
Friday, March 7, 14
So, what’s
the answer?

Friday, March 7, 14
These complaints aren’t new.

© 2013 Forrester Research, Inc. Reproduction Prohibited

Friday, March 7, 14

10
What percentage of business decision-makers
say IT “has the ability to regularly deliver
projects on time and on budget?

...
Audience

You need to become a blockbuster machine.
Friday, March 7, 14
So, what’s
the answer?

Friday, March 7, 14

Integrated
thinking!
Integrated Thinking

Friday, March 7, 14
VP

Friday, March 7, 14

PM

Designer

Developer
VP

Friday, March 7, 14

PM

Designer

Developer
VP

Friday, March 7, 14

PM

Designer

Developer
VP

Friday, March 7, 14

PM

Designer

Developer
Friday, March 7, 14
Friday, March 7, 14
6 months

Friday, March 7, 14
6 months

Friday, March 7, 14
6 months
• Priorities Change
• New Stakeholder
• Team Members Leave
• Budget Season
Friday, March 7, 14
30 Days

Friday, March 7, 14
30 Days
VP

PM

Friday, March 7, 14

Designer Developer
30 Days
no titles

Friday, March 7, 14
Business
Objectives

30 Days
no titles

Friday, March 7, 14
Business
Objectives

30 Days
no titles

Friday, March 7, 14

working prototype
Business
Objectives

30 Days
no titles

Friday, March 7, 14

working prototype

user test
Business
Objectives

30 Days
no titles

Friday, March 7, 14

working prototype

business consensus
Business
Objectives

30 Days
no titles

Friday, March 7, 14

working prototype

integrated core team
is the plan
working prototype

Friday, March 7, 14
measurement

Friday, March 7, 14
What percentage of business decision-makers
say IT “has the ability to regularly deliver
projects on time and on budget?

...
Friday, March 7, 14
this criteria is severely lacking

Friday, March 7, 14
was delivered

Friday, March 7, 14
was delivered

Friday, March 7, 14
was delivered

Friday, March 7, 14
was delivered

Friday, March 7, 14
in addition to:

Friday, March 7, 14
Does it satisfy the business objective?

in addition to:

Friday, March 7, 14
Does it satisfy the business objective?
Does it meet your customers’ expectations?

in addition to:

Friday, March 7, 14
Integrated Thinking:
Share responsibility
Integrate teams to solve the problem
Measure against customer expectations

Frid...
Thank you
Mike Gualtieri
mgualtieri@forrester.com

Anthony Franco
anthony.franco@effectiveui.com

report is available at o...
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Integrated Thinking: The Answer to Enterprise IT’s Perpetual Struggle - Forrester's Application Development & Delivery Forum 2013

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Integrated Thinking: The Answer to Enterprise IT’s Perpetual Struggle - Forrester's Application Development & Delivery Forum 2013

  1. 1. Integrated Thinking Is The Answer To IT’s Perpetual Struggle Mike Gualtieri, Principal Analyst September 29, 2013 Friday, March 7, 14
  2. 2. What percentage of business decision-makers say IT “has the ability to regularly deliver projects on time and on budget? A. 14% B. 39% C. 53% D. 76% © 2013 Forrester Research, Inc. Reproduction Prohibited Friday, March 7, 14 2
  3. 3. What percentage of business decision-makers say IT “has the ability to regularly deliver projects on time and on budget? A. 14% B. 39% C. 53% D. 76% © 2013 Forrester Research, Inc. Reproduction Prohibited Friday, March 7, 14 2
  4. 4. What obstacles do development teams say they face? Friday, March 7, 14
  5. 5. Obstacle 1 Struggle with ever-changing business and user requirements. Friday, March 7, 14
  6. 6. Obstacle 2 Trying to do too much all at once. Friday, March 7, 14
  7. 7. Obstacle 3 Lack of clear executive direction. Friday, March 7, 14
  8. 8. Obstacle 4 #TalentWanted Lack of right development talent. Friday, March 7, 14
  9. 9. Obstacle 5 Lack of stakeholder consensus Friday, March 7, 14
  10. 10. So, what’s the answer? Friday, March 7, 14
  11. 11. These complaints aren’t new. © 2013 Forrester Research, Inc. Reproduction Prohibited Friday, March 7, 14 10
  12. 12. What percentage of business decision-makers say IT “has the ability to regularly deliver projects on time and on budget? A. 14% B. 39% C. 53% D. 76% © 2013 Forrester Research, Inc. Reproduction Prohibited Friday, March 7, 14 11
  13. 13. Audience You need to become a blockbuster machine. Friday, March 7, 14
  14. 14. So, what’s the answer? Friday, March 7, 14 Integrated thinking!
  15. 15. Integrated Thinking Friday, March 7, 14
  16. 16. VP Friday, March 7, 14 PM Designer Developer
  17. 17. VP Friday, March 7, 14 PM Designer Developer
  18. 18. VP Friday, March 7, 14 PM Designer Developer
  19. 19. VP Friday, March 7, 14 PM Designer Developer
  20. 20. Friday, March 7, 14
  21. 21. Friday, March 7, 14
  22. 22. 6 months Friday, March 7, 14
  23. 23. 6 months Friday, March 7, 14
  24. 24. 6 months • Priorities Change • New Stakeholder • Team Members Leave • Budget Season Friday, March 7, 14
  25. 25. 30 Days Friday, March 7, 14
  26. 26. 30 Days VP PM Friday, March 7, 14 Designer Developer
  27. 27. 30 Days no titles Friday, March 7, 14
  28. 28. Business Objectives 30 Days no titles Friday, March 7, 14
  29. 29. Business Objectives 30 Days no titles Friday, March 7, 14 working prototype
  30. 30. Business Objectives 30 Days no titles Friday, March 7, 14 working prototype user test
  31. 31. Business Objectives 30 Days no titles Friday, March 7, 14 working prototype business consensus
  32. 32. Business Objectives 30 Days no titles Friday, March 7, 14 working prototype integrated core team
  33. 33. is the plan working prototype Friday, March 7, 14
  34. 34. measurement Friday, March 7, 14
  35. 35. What percentage of business decision-makers say IT “has the ability to regularly deliver projects on time and on budget? A. 14% B. 39% C. 53% D. 76% © 2013 Forrester Research, Inc. Reproduction Prohibited Friday, March 7, 14 23
  36. 36. Friday, March 7, 14
  37. 37. this criteria is severely lacking Friday, March 7, 14
  38. 38. was delivered Friday, March 7, 14
  39. 39. was delivered Friday, March 7, 14
  40. 40. was delivered Friday, March 7, 14
  41. 41. was delivered Friday, March 7, 14
  42. 42. in addition to: Friday, March 7, 14
  43. 43. Does it satisfy the business objective? in addition to: Friday, March 7, 14
  44. 44. Does it satisfy the business objective? Does it meet your customers’ expectations? in addition to: Friday, March 7, 14
  45. 45. Integrated Thinking: Share responsibility Integrate teams to solve the problem Measure against customer expectations Friday, March 7, 14
  46. 46. Thank you Mike Gualtieri mgualtieri@forrester.com Anthony Franco anthony.franco@effectiveui.com report is available at our booth Friday, March 7, 14

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