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Cost Savings Today 1 2014

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Expense Reduction Analysts Business Newsletter (January 2014)

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Cost Savings Today 1 2014

  1. 1. C ST SAVINGS TODAY Watch our Mini-Video! In this issue: 3’30 video explaining how Expense Reduction Analysts can help your business find extra profit. - Case study: Careander – Significant Savings and Decrease of Administrative Burden, p. 1 - Case study: Kalmar Länstrafic – Savings and Simplification of Processes on Travel cards, p. 2 - Case study: Haaga-Helia – Groundwork Essential in Competitive Tendering, p. 2 - Case study: Telcabo – “The Client Can only Win with Expense Reduction Analysts”, p. 3 - Client interview: Mediq Finland’s Premises Service Costs Controlled and Processes Streamlined, p. 3 - Case study: Substantial Savings and Structural Improvements for Mieres Tubos, p. 4 - Client interview: “Generating Confidence through the Working Approach”, P; 4 - Case study: Samsung Achieving Higher Cost Efficiency with Expense Reduction Analysts, p. 4 - Emporium: Expense Reduction Analysts Launches Emporium Supplier Database, p. 4 Europe 2014: Some Signs of Thawing but not yet Spring W hilst in January, it is customary to assess the year past and to try and forecast the 12 coming months, the picture today is still not as rosy as we would wish it to be, though there are now signs showing that the economy in Europe is slowly gaining pace. Though 2013 was yet again a difficult year for the global economy, the two main threats predicted by Euro-Cassandras have been avoided: the Euro currency has not imploded – and even gained an 18th member state with Latvia joining the Eurozone on the 1st of January 2014 – and there have been no government shutdown (all eyes were turned towards Cyprus or Greece). And, according to the European Council President, Herman Van Rompuy, we will see an “economic revival in Europe in 2014”. Some signs of an anaemic recovery are showing, with minimal growth and minimal inflation. However, after over ½ decade of austerity and recession, this is welcome news. Fundamental problems remain: - nemployment remain rife all U over the Eurozone (over 12%) – and the European Union (10.9%), which represent 26.6 million people out of work. These average figures hide huge discrepancies e.g. between Austria (4.8%) or Germany (5.2%) and Greece (27.4%) or Spain (26.4%). However, it is not expected to worsen in 2014; - ublic debt levels remain high; P - ow consumption due to wage L stagnation; - ow level of investments and ausL terity measures still into place; - ow competitiveness due to high L labour cost and strong currency; - ow inflation – and risk of deflaL tion of the Euro. Milestone events will also take place in 2014 that may impact on the European economy and businesses: - mmigration: Legal, with the reI striction lifted for the free movement of Romanians and Bulgarians in the E.U. and illegal, with the desperate attempts of asylumseekers to cross the Mediterranean at all costs; at the same time, many Europeans from countries deeply hit by the recession are migrating to find jobs in former colonies, now emerging markets: Portuguese to Angola or Brazil, Spaniards to South America … - lections to the European ParliaE ment, in May, will occur amidst a rise of Euro-scepticism and rightwing political parties (UKIP in the U.K, FN in France, PVV in the Netherlands, etc.). A feeble growth is expected to benefit mainly countries outside the Eurozone, with the United Kingdom and Sweden forecasting growth figures of respectively 2.2% and 2.8%. The average GDP growth in the Eurozone is expected to reach a modest 1.1%, an improvement from the previous years. Latvia’s GDP, thanks to a recent access to the Eurozone is forecast at 4%, which, along with the two other Baltic countries Lithuania and Estonia will make Latvia the fastest-growing country in the E.U. will not alleviate the pain for millions of jobless people in the E.U. There is a dire need of structural reforms to boost the economy in Europe, i.e. investments in capital and human resources. However, due to the very slow growth rate and Poland, which accessed the E.U. just a few years before the recession, and is a close neighbour of Germany, destination of a quarter of Polish exportations, has benefited from E.U. subsidies at the right time to boost domestic consumption, strengthen the country’s growth to catch up with the rest of the Union and avoid the crisis. to the uncertainty of markets and currencies, businesses are wary of going forward with these investments. Cost management will, in 2014, be at the core of businesses’ strategy to help them plan human and material investments. Source: Eurostats Worst performers will be in the Eurozone, with Cyprus’ GDP expected to fall by -3.9% and Slovenia by -  %. And Germany, the 1 biggest economy in the continent, is expected to grow by 1.7%. One of the biggest European partners, France, carries on struggling with public debt, unemployment and a government with one of the highest unpopularity record. Altogether companies in Europe can expect a weak recovery, which Source: European Commission CASE STUDY Careander – Significant Savings and Decrease of Administrative Burden C areander is an organisation with 24 locations spread across the Veluwe, providing care for mentally disabled people. Approximately 350 clients are permanent residents, and 400 clients daytime visitors. Aside from this, Careander offers at-home support to a large group of adults and children with their parents. The organisation has 850 employees. Obviously nutrition is an important operational element for Careander. Since the organisation was founded in the 60s, the number of locations has increased, though they differ very much from one another: some are inpatient sites, others are only used for daytime activities. There are also the support centres where outpatients can have dinner together. This meant that in practice, each individual Chef does their own shopping, choosing their shop and products, without much attention to spending patterns. As a result, the organisation found budgeting virtually impossible and keeping financial records a time-consuming and complicated matter. Careander felt the need to investigate this cost category but there were too many variables and internal stakeholders to set up an in-house solution. In short, this was the typical situation in which an outside approach is needed to put things into perspective. Expense Reduction Analysts consultant Kees de Dreu, who had already completed a passenger transportation project for Careander, agreed to investigate the food cost category. De Dreu asked his colleagues Arjan Schoonderwoerd and Simon Postma to work with him on the project. Schoonderwoerd has a lot of experience in food and catering, and Postma is a financial expert. Postma: “There proved to be many variables that needed to be taken into account: dozens of locations, regional managers, team leaders, chefs, counsellors, permanent residents, outpatients, a clients’ council, a number of existing suppliers, menu cycles, diets, different ways to prepare meals, different kitchen supplies, new construction, renovation, expansion, and so on. In addition to that, there is the complicating factor that shopping with small groups of clients in preparation for the meal is part of the daily activities.” Schoonderwoerd and Postma therefore devoted a large amount of time to consulting many internal stakeholders, and made a thorough inventory of the possibilities and (sometimes very specific) needs. After that, a proper market consultation was launched for a ‘basket’ of approximately 350 regularly purchased items. Based on quoted prices, reliability, food safety, quality, continuity, flexibility, lead times, management information, account management and CSR, ultimately a – new – global supplier was selected. Given the fact that the quality of the bread was considered to be very important, a similar path was followed for hot bakery products, and a baker covering the entire working area of Careander was selected to supply all those products. Every three months, an update was presented to a delegation from Careander, and every time Expense Reduction Analysts checked if certain matters should be adjusted. “Given the complex organisation, there were some difficulties at the start. Sometimes we had to improvise”, says Simon Postma. “For example, the new central supplier delivered products two or three times a week, instead of every day, and not all pan- tries could handle that. And Chefs had to get used to a slightly less flexible kitchen and more planning. But after six months, there were barely any complaints.” And now Careander works with a budget module per location. To further implement all new changes within the organisation, the board of Careander decided to maintain the services of Expense Reduction Analysts for another six months. The changes did not only save Careander 70,000 Euros a year, out of a total budget of 650,000, but also offered more insight into what exactly is going on in the kitchens. This enables sound budgeting as well. “We lack the time and expertise to execute these kinds of complex processes, which is why we made the most of the expertise of Expense Reduction Analysts. They did an amazing job.” Jan ter Steeg, Director Careander
  2. 2. CASE STUDY Savings and Simplification of Processes on Travel Cards for Kalmar Ländstrafik K almar Länstrafik (KLT) is a public organisation in Kalmar County, Sweden, in charge of public transportation in the county – buses, trains, medical transportation, etc. The company’s turnover is around 800 million SEK. Jan Hägersand, partner at Expense Reduction Analysts, met the KLT management team in the spring of 2011 to present Expense Reduction Analysts and the way it works. KLT soon became interested and decided to work with Expense Reduction Analysts. KLT’s core business is the procurement and management of public transportation, which is why they found it appropriate for Expense Reduction Analysts to investigate two cost categories, printed travel cards and plastic travel passes (these smartcards – i.e. electronic travel tickets - are now used as a means of payment on most buses and trains). In these two categories KLT’s staff had a lot of knowledge, but no procurement expertise. Public procurement takes much time and effort, as it must comply with strict regulations. Regardless of the volume of purchase, it requires a lot of work to ensure the best outcome for the client, and a contract compliant with the law. These smaller categories were good for KLT to outsource. Based on his long experience as purchasing manager, Jonas Scherp, partner at Expense Reduction Analysts Sweden, was commissioned to analyse the smartcards. Jonas chose to investigate the supplier market carefully to understand this rather complex category. As KLT is moving towards cashless travel, the volume of smartcards is continuously growing, amounting to 1.2 million SEK/year. There are not many players in the market, but Expense Reduction Analysts managed to find over 40% savings. Implementation and further development of the electronic smartcards was an important part of the investigation. The implementation proved difficult, with many prob- lems to solve, and Scherp had to provide much assistance to both the supplier and KLT, in order to overcome initial difficulties. Marketing manager Christer Olson shares his experience KLT’s printing consists mainly of different types of timetables, brochures and marketing material, amounting to about 800,000 SEK/year. For this category, Jan Hägersand collaborated with Bert Kuypers from Munich, one of Expense Reduction Analysts´ best print experts, to investigate print and find the right supplier. He eventually recommended a print management consultancy, which provided around 20% in savings. Why did you choose to work with Expense Reduction Analysts? KLT now has one single supplier, instead of the previous ten providers. Expense Reduction Analysts works hard and carefully, and We did not have the time to do this job ourselves, and because Expense Reduction Analysts has a relatively risk-free offer, we quickly decided to let them do the work for us. How was it to work with Expense Reduction Analysts? strives to do the best job for their client. They do not waste the client´s time with numerous meetings and are results-oriented. Are you happy with your new suppliers and your savings? We are very pleased with the new provider and the opportunities we encountered through this new cooperation. Of course we are also pleased with the savings, as well as with the simplification of our internal processes. CASE STUDY Groundwork Essential in Competitive Tendering H aaga-Helia University of Applied Sciences wanted to improve cost management at all of its six operating locations. It decided to review travel costs and office supplies and to outsource the task to Expense Reduction Analysts’ experts. Effective competitive tendering requires much groundwork and commitment of human resources. Haaga-Helia does not have its own procurement organisation for these cost groups; financial management is responsible for procurement at all operating locations. The Act on Public Procure- ment obliges universities to handle the procurement process in specified ways. “The Act requires public competitive tendering in the case of large purchases. This demands careful preparatory work, because planning competitive tendering and scoring the offers of participants in the tendering process depends on the client’s needs and the nature of the purchase. Precise specification of the selection criteria, as well as transparent and well-justified scoring are of key importance for the success of competitive tendering. These ensure that the client not only obtains a good price but also finds the right service and goods supplier in terms of quality,” explains Jari Hailikari, Expense Reduction Analysts’ expert responsible for the project. “Our cooperation with Expense Reduction Analysts was very clear. Their experts carried out the planning of the competitive tendering process, ensuring that the scoring criteria for the tender met our real needs. Our cooperation model involved risk-free work on a success fee basis; i.e. Expense Reduction Analysts’ invoicing was based on the savings achieved”, adds HaagaHelia’s Chief Financial Officer, Jorma Alkula. The competitive tendering of office supplies has been completed and a two-year monitoring phase is now under way. Expense Reduction Analysts’ experts will track the realisation of savings during the monitoring phase to ensure that the savings are not of a one-off nature, but become permanent. Average savings of over 30% were achieved as a result of competitive tendering. Knowledge of the present cost structure is the basis of cost management The next step is the initiation of a cost management process for travel costs. This also involves an Expense Reduction Analysts expert first making a detailed study of the present cost structure. “Very few organisations can show as much involvement with these issues as the experts from Expense Reduction Analysts, who have the experience and do so routinely. We collect data from various sources, analyse them, form an overall picture of the cost groups and identify savings targets. Then we proceed to competitive tendering and the selection of new suppliers. To ensure quality and savings, we track the prices of products and services as well as service quality during the monitoring period,” says Hailikari. A common error in cost management is to launch a competitive tendering process with inadequate information about the current situation; in other words, not knowing what the purchase really consists of and where the costs arise. “Ultimately, it is just as much a question of quality as cost savings. When you know what you need, then the supplier can safely offer precisely the right service. Both parties benefit and customer satisfaction improves,” concludes Hailikari. Barometer Cost Management Top Management Study: Barometer Cost Management 2013 Cost Management in Times of Crisis
  3. 3. CLIENT INTERVIEW: TELCABO “The Client Can only Win with Expense Reduction Analysts” F ollowing an incontestable proposal, much exchange of information and a remarkable understanding, Expense Reduction Analysts consultants have achieved positive results in the Telcabo project – with annual savings of 176 000 Euros, i.e. over 21% of the costs investigated. Luis Azevedo, controller for the Alenquer-based (Portugal) company, reports on his experience and looks forward to further projects together. CST: What made Telcabo go for Expense Reduction Analysts’ proposal? Azevedo: At Telcabo, we receive over the years many proposals from consultancies in many areas. However, Expense Reduction Analysts had a different approach, very different from the usual offers. And here in the company, it was very well accepted. This was the first time consultants submitted a proposal without requesting upfront payment, instead proposing to split the savings achieved. It is a model without expenses, presented by professional with knowledge of companies’ needs, which could result in competitive advantages for us. CST: How did the first meetings go? Azevedo: We met with a team that was experienced and dedicated, which always followed negotiations closely, displaying great availability and eager to deliver. The team’s ability to ask questions has rubbed off on our employees who developed constructive criticism, which is a positive thing. CST: How was the understanding between the employee and consultant teams? Azevedo: It was very good, the results of many meetings and many exchanges by email or telephone. I must highlight the inquisitiveness of the Expense Reduction Analysts team which resulted in a very good understanding of our business. CST: What were the areas investigated by Expense Reduction Analysts? Azevedo: We define these categories as fuels, mobile communications, outsourcing services as well as cleaning and hygiene services. CST: Which is the category that most surprised you before savings? Azevedo: In a few cases, the work was more qualitative than quantitative. This is what happened for our “outsourcing” services, allowing us to standardise our price structure after a thorough review of our price lists. For any business, savings are always important, but the Expense Reduction Analysts team also provided subjective benefits which helped us improve our relationship with trading partners. CST: Are there any other areas which could, in the future, benefit from an investigation by Expense Reduction Analysts experts? be undoubtedly achieved. Azevedo: Definitely. We will try and find areas where we can continue our collaboration. We have structures abroad, with limited management experience, where we could counterbalance the inexperience factor with an outside point of view. New savings would Azevedo: I have already spoken to other people about our experience, because this business model is very interesting and it is a challenge to test the existing skills in companies. Because there is no payment if there is no profit, it’s a win-win situation for the client. CST: Would you recommend Expense Reduction Analysts to other businesses? Telcabo Based in Alenquer, Portugal, Telcabo is a company specialising in telecommunications and energy networks, providing services in design, engineering, construction, installation, operations and maintenance. Founded in 1986, the company has followed the rapid development of the telecommunications sector – from the installation of overhead copper lines for TLP in the 80s, to “turn-key” project developments with the latest technologies in landline and mobile networks. Vodafone, Portugal Telecom, Alcatel, Ericsson and Brisa are amongst the Telcabo customers. The construction of high and very high voltage lines is another activity of the company. With an extended technical team and the corresponding industrial facilities, Telcado employs around 300 people – and three other companies of the group provide over three hundred jobs and an extended group of subcontractors employs several hundred people, providing services in Portugal (mainland, Azores and Madeira), Angola, Mozambique, Namibia, Botswana, Morocco, Timor, Ireland and France. In 2013, Telcabo achieved a turnover of around 80 million Euros, and it is estimated that this will be maintained in the current year. With their main outlet in Portugal, the company intends to reverse this trend in the coming year betting on the development of their activity in markets like Brazil, Asia, and the USA. CASE STUDY Mediq Finland’s Premises Service Costs Controlled and Processes Streamlined H ealthcare supplies and medical devices expert Mediq Finland’s challenge was to control the costs of facility services at its operating locations in Finland. An ineffective service process obscured costs and hindered overall control. Expense Reduction Analysts’ experts helped specify a new service process and initiate a competitive tendering process for service providers. “The project covered an annual cost group item of around 225,000 Euros, which included, for example, cleaning, property management, waste management, security, reception services and hygiene services. In these, we achieved annual savings of over 23%. Even greater savings were achieved in property maintenance costs,” says Expense Reduction Analysts’ Jyri Haapalahti. Mediq Finland’s biggest problem in controlling the costs of facility Two-year monitoring secures savings period “Our savings targets have been exceeded, which has been a very The latest annual study on cost management is available to download: http://expensereduction.eu/ en/download-barometer-costmanagement services was an ineffective service structure in which the division of tasks and responsibilities of different service providers was unclear. As a result, costs also lacked transparency and were difficult to evaluate. “Facility services are clearly a nonstrategic aspect of our business. The less time and money we commit to them, the better. To begin with, our costs were simply too high and the additional administrative work devoted to making sense of them took up too much of our time. That’s why we called upon Expense Reduction Analysts to help,” says Mediq Finland’s Chief Financial Officer, Kari Vuorenlehto. Expense Reduction Analysts’ experts Jyri Haapalahti and Jukka Aromaa analysed the startinglevel costs, helped Mediq find the right service model and initiated a competitive tendering process for new service providers. “They began by collecting data about the starting situation and by carefully analysing all costs, agreements and service instructions associated with facility services. The experts’ study of the starting situation and the smooth launch of competitive tendering were of great value to us,” continues Vuorenlehto. “Tendering was handled very professionally and in an entirely good spirit: even candidate suppliers who lost in the competitive tendering had a positive view of the process,” explains Vuorenlehto. The new service agreements specified clearly the work included the basic agreement and the content of services to be ordered separately. Costs were brought under control through a clear service agreement and by transparent invoicing. Moreover, the new service provider’s ability to provide services with its own personnel reduced costs significantly, as the amount of work ordered from third parties declined. positive surprise, of course. Even so, I consider the greatest benefits of our cooperation to be the improved transparency and the monitoring stage conducted by Expense Reduction’s experts, during which the new operating model will be firmly established,” says Vuorenlehto. “Operational transparency and monitoring play a key role in ensuring service quality and cost savings. Expense Reduction Analysts’ operating model therefore includes a long monitoring period during which these aspects are closely tracked,” says Haapalahti. “Tendering was handled very professionally and in an entirely good spirit: even candidate suppliers who lost in the competitive tendering had a positive view of the process.” Kari Vuorenlehto, Chief Financial Officer, Mediq Mediq Mediq is an international provider of pharmaceuticals, healthcare supplies, medical devices and associated services. The company operates in 15 countries: the Netherlands, Poland, the USA, Denmark, Germany, Norway, Sweden, Finland, Hungary, Switzerland, Belgium, Estonia, Latvia, Lithuania and France. Founded in 1899, Mediq’s head office is located in the Netherlands and the company has approximately 8,300 employees. Net sales in 2012 totalled 2.6 billion Euros.
  4. 4. CASE STUDY Substantial Savings and Structural Improvements for Mieres Tubos F ounded in 1953 Mieres Tubos was part of the Arcelor Group until 2004, when it was integrated into Condesa, a group of Basque origin. The company is one of 12 manufacturing companies in Europe and specialises in the production of steel pipes and various items of equipment and road safety systems. Currently, and after partnering with Arcelor-Mittal, in the 130-staff Mieres business has mainly focused on steel pipes and various elements of equipment and road safety systems. In addition, the company is now doing research in the field in order to find new security systems to improve protection for road users. Expense Reduction Analysts, led by Luis Miguel Jauregui, Project Manager, investigated the cost categories of security and surveillance, cleaning, transport and energy; thanks to a rigorous approach based on the analysis and comprehension of Mieres Tubos’ actual requirements for each category, significant savings were found in all. The successful work of Miquel Viure, expert in security services, can be highlighted both in terms of results and in terms of the process of study and implementation of options. The starting point was a security service 7 days a week and 24 hours a day for the Mieres Tubos premises, based on security staff. In a first analytic phase of the functions developed for the security staff, two distinct function blocks were identified: - Daytime, Monday to Friday where the main functions for the security staff are to grant access, check visitors and telephone. - Night time, weekends and bank holidays where the security staff need to develop basic activities of control and supervision for the operation of the various pieces of equipment and machinery. The main conclusion, in view of these results, was that the security staff did not exert these functions and that they were allocated to over-qualified people, with consequent over-costs, tasks that could be done by more adequate professionals. Those tasks of reception, greeting visitors and answering the telephone done in daytime, Monday to Friday, were contracted to a specialised employment centre. The solution was found thanks to the special interest Mieres Tubos has for the employment of people with physical disabilities, allowing the contracting of workers perfectly trained for the tasks required. The monitoring and control requirements needed at night and 24 hours a day on Saturdays, Sundays and bank holidays were met thanks to a video surveillance linked to a Central Alarm Systems, and to maintenance assistants who were in charge of the control and supervision of the operation of equipment and machinery. The options that were implemented not only enabled important savings but also included process optimisation and quality improvement in the performance of the tasks. The entire process of analysis, of search and implementation of options would not have been done without the full involvement and mindset of the client who was, at any time, able to review and question what was being done so far. Savings achieved Security 48% Cleaning 19.4% Transport 8% Energy 5.9% CLIENT INTERVIEW: “Generating Confidence through the Working Approach” Samsung Achieving Higher Cost Efficiency with Expense Reduction Analysts F or over 70 years, Samsung has been active in diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. The flagship company, Samsung Electronics, leads the global market in hightech electronics manufacturing and digital media. In order to receive specific additional expertise on different expense categories, the Samsung Benelux subsidiary has retained Expense Reduction Analysts to implement a variety of cost reduction studies in the Netherlands and Belgium. “The Expense Reduction Analysts team provided us with specific expertise and additional time, enabling us to achieve cost reductions that were beyond our reach.” says Lourens Schouwink, Finance Director Samsung Benelux. Even with a strong (and very successful) focus on business growth, Samsung finance management felt the need to increase spend visibility and the purchasing value of indirect expenses. In close cooperation with the various the various Samsung managers in charge, new quality specifications and process requirements were defined, before launching a deep market study. “Planning of savings without followup monitoring is useless. Expense Reduction Analysts showed active ownership and ensured that the full saving potential was realised after implementation.” The project with Samsung resulted in sustainable double digit savings. “The clear commitment of Samsung management allowed for a smooth process and constructive cooperation” says Peter de Heer, Expense Reduction Analysts partner and project manager. Project Information Industry: Electronics Cost Categories: Insurances Office Supplies Facility Cleaning “We have learned a lot from the thorough and detailed work carried out by Expense Reduction Analysts to find saving potentials.” Félix Gonzalez, Managing Director at Mieres Tubos, shares his experience of working with Expense Reduction Analysts. CST: Why did you decide to work with Expense Reduction Analysts? Gonzalez: We had very satisfying references from previous projects achieved by this consultancy for other companies in the group. All comments agreed on the high level of efficiency and effectiveness displayed by the Expense Reduction Analysts experts, as well as on the strong technical knowledge of the categories investigated that they had. Another important part was the remuneration system proposed. In the current economic climate, the philosophy of “no savings, no fee” facilitates start-up for projects of this size. With Expense Reduction Analysts, we were certain that the analysis and investigation work would be detailed and thorough, thus interesting, as this is the source of the consulting fees. CST: What would you highlight in the work achieved by Expense Reduction Analysts? Gonzalez: First, the seriousness of their approach and methodology at all stages. Expense Reduction Analysts conveys assurance and confidence, a result of broad experience and exhaustive knowledge of the analysed subject, the conditions of the market, the sector peculiarities, suppliers, options, news, etc. Another important aspect is the critical sense with which they tackle the cost category analysis, which enable them to develop practical and highly efficient solu- tions, that maybe we would never have implemented and in view of the results obtained, have led to significant savings. CST: Have you previously undertaken a cost reduction process? Gonzalez: Like most companies in Spain, we are constantly analysing our expenses and trying to find optimisation solutions. The difference is, once again, the thorough, detailed and committed approach that Expense Reduction Analysts provides in the project. The benefits of working with Expense Reduction Analysts go far beyond the savings achieved, as, thanks to this process, we have also learned to approach this continuous optimisation process in a deeper and more comprehensive way. “Expense Reduction Analysts’ working approach for the project and the process of implementation show great experience, which generate confidence and trust.” Félix Gonzalez, Managing Director of Mieres Tubos “The Expense Reduction Analysts team provided us with specific expertise and additional time, enabling us to achieve cost reductions that were beyond our reach.” Lourens Schouwink, Finance Director Samsung Benelux Expense Reduction Analysts launches Emporium Supplier Database On the 1st of January 2014, cost management consultancy Expense Reduction Analysts launched the supplier database “Emporium – Understanding markets” (www.era-emporium.com). This supplier database is meant to become a communication platform for exchanges between suppliers and service providers and Expense Reduction Analysts cost category experts and analysts. “With Emporium, suppliers have the opportunity to showcase themselves to our experts”, says Fred Marfleet, Founder and Chairman at Expense Reduction Analysts. “Through a further professionalisation of our supplier management, we want to deliver our customer even faster and better results.” The supplier database gives service providers and suppliers the opportunity to upload their portfolio including case studies, references, etc., and to explain their services in webinars organised by Expense Reduction Analysts experts. “This allows us to make a targeted use of suppliers and service providers in our projects and aim to obtain better savings for our clients, without reducing our service providers or suppliers’ margin”, concludes Marfleet. Suppliers who have not been successful in the tender will get feedback as to the reason why they did not get the contract. Marfleet: “This enables suppliers to improve their offer for upcoming tenders.” Editor: Associate Support Network Services Ltd, Suite 24, 40 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU, U.K. Frequency of Publication: quarterly Editor in Chief: Emanuele Maindron Graphics department: okapidesign.com Pictures: European Commission, Careander, KLT, Mieres Tubos, Telcabo, Samsung, iStock Printing: Druckerei Köller + Nowak GmbH . Bublitzer Straße 32 . D 40599 Düsseldorf The partial or full copying of articles published in Cost Savings Today, without prior consent from Expense Reduction Analysts, is strictly prohibited.

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