Eduserv Symposium 2013 - Advice in the 21st century

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Mike Dixon, Citizens Advice presents 'Advice in the 21st century: how to make a 70 year old business model remain relevant', at the Eduserv Symposium 2013: In with the new.

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Eduserv Symposium 2013 - Advice in the 21st century

  1. 1. @CitizensAdvicemaking society fairerhow to keep a 74 year old business model relevant today@mikedixonCAB
  2. 2. 22Why are wedoing so well?The standardstuffSome lessobvious stuffHow fast can youget out of theblocks?
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  5. 5. 5Content tailoredto user profilesIntegrated socialfunctions, includingpeer to peer sharingAssisted-digital-ready content drivingcore processes across channelsFlexible digitalpublishingTruly accessible,responsive designDevolved content creationand managementEasy out-of-box solutionsfor local Bureaux5agile approach / pruning into a new CMS / updated branding / digital first culture
  6. 6. 66Why are wedoing so well?The standardstuffSome lessobvious stuffHow fast can youget out of theblocks?
  7. 7. 7Traditionalintranet
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  9. 9. 99policyexpertspecialistjournalist
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  12. 12. 1212Why are wedoing so well?The standardstuffSome lessobvious stuffHow fast can youget out of theblocks?
  13. 13. 1313making#CABlive@mikedixonCAB300+ active accounts…a new engagement800 social campaigners1100 actions…a new role
  14. 14. @CitizensAdvicemaking society fairerhow to keep a 70 year old business model relevant today

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