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Las Vegas, NV & New York, NY (March 17, 2009) – IQPC and Customer Management IQ are now accepting applications for the Call Center Excellence Awards. The Call Center Excellence Awards were established by IQPC to honor, recognize and promote call centers that demonstrate true best practices and achievement in the call center industry.
“Being recognized for call center excellence by our peers is a great honor and serves as confirmation of our hard work and commitment to providing excellent customer care. The IQPC award is an achievement that recognizes our strengths and capabilities and reinforces that the work we do makes a difference in the thousands of lives we touch on a daily basis” says Rosemarie Donzanti of CVS Caremark, 2008 winner of Best in Class Call Center (over 200 staff).
Winners receive world-wide recognition and acclaim in industry publications and press releases. This year, winners will be honored at the Call Center Excellence Awards Luncheon, taking place June 16, 2009 as part of the annual call center event, the 10th Annual Call Center Week.
The 2009 Call Center Excellence Awards categories are:
• Best in Class Call Center (over 200 staff)
• Best in Class Call Center (under 200 staff)
• The Call Center Leader of the Year
• Best Performance Putting the Voice of the Customer to Work
• Best Use of Leveraging Technology For Efficiency and Automation
Past winners include CVS Caremark, Whirlpool, Albridge Solutions, Horace Mann Insurance Companies, Cross Country Auto, Mass Mutual Financial, LeasePlan USA, City of Minneapolis, 311 and NCO Customer Management Inc.
The application deadline is Friday, May 8, 2009. Applications will be reviewed and judged by a group of industry experts. Finalists will be announced May 29, 2009. Apply for an award by visiting http://callcenterweek.com/awards.php
The 10th Annual Call Center Week highlights call center strategies that turn adversity into advantage. Emphasis will be placed on reducing operational costs, leveraging technology to improve efficiency, and growing revenue generating opportunities. Industry speakers include Multimedia Games, CIGNA Voluntary, SunTrust Banks, Hilton Reservations and Customer Care, Horace Mann Insurance, CVS Caremark, Best Buy, Bath and Body Works, eHarmony, SecureAlert, Baylor Healthcare and many more.