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Zappos

About Zappos

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Zappos

  1. 1. Tony Hsieh<br />
  2. 2. Deliver WOW thought Service<br />
  3. 3. Zappos Core Values<br />Deliver WOW Through Service<br />Embrace and Drive Change<br />Create Fun and A Little Weirdness<br />Be Adventurous, Creative, and Open-Minded<br />Pursue Growth and Learning<br />Build Open and Honest Relationships With Communication<br />Build a Positive Team and Family Spirit<br />Do More With Less<br />Be Passionate and Determined<br />Be Humble<br />
  4. 4. The very Best Customer Service:<br /> 24/7 Customer Service.<br />Call center: No scripted conversations, call reps are encouraged to take decision independently.<br />Free Shipping both ways.<br />Free 365 days Returns. <br />Warehouse based in KY near the UPS World Port Hub to get the products to the customers yesterday!<br />You can easily contact Zappos via Social Media-twitter.<br />Company Culture: <br />Nurture the Company Culture, Keep it alive. Zappos goes to the lengths of offering their new employees 2000 dollars to quit after the training process. They only want employees who truly understand and embrace the company.<br /> All hired employees whether they work in finance or web development go though the same training so they can understand what Zappos is all about: The best customer service<br />

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