Tech Audit overview

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for district E., as a sample

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Tech Audit overview

  1. 1. Using a Technology Audit to Align Vision with Practice Scott Nierendorf Director of Educational Technology David Wu Director of Information Technology
  2. 2. Goals for today <ul><li>Describe the Technology Audit </li></ul><ul><ul><li>Goals </li></ul></ul><ul><ul><li>Process </li></ul></ul><ul><ul><li>Outcomes </li></ul></ul><ul><li>Provide rationale for using this process </li></ul><ul><li>Identify key issues that are addressed </li></ul><ul><li>Questions </li></ul>
  3. 3. <ul><li>Educational Technology </li></ul><ul><ul><li>Workshops, training </li></ul></ul><ul><ul><li>Assessment </li></ul></ul><ul><ul><li>Coaching </li></ul></ul><ul><ul><li>Curriculum Integration </li></ul></ul><ul><ul><li>Scott Nierendorf </li></ul></ul><ul><li>Information Technology </li></ul><ul><ul><li>Technical support </li></ul></ul><ul><ul><li>Network administration </li></ul></ul><ul><ul><li>Helpdesk </li></ul></ul><ul><ul><li>Purchasing </li></ul></ul><ul><ul><li>David Wu </li></ul></ul>
  4. 4. Why a Technology Audit?
  5. 6. Reasons for a Technology Audit <ul><li>Has the right technology been deployed? </li></ul><ul><li>Is it being used effectively? </li></ul><ul><li>Is the correct staffing structure in place? </li></ul><ul><li>Provide data for a technology grant proposal </li></ul><ul><li>Significant transitions: building projects, staff </li></ul><ul><li>Technology Planning: meeting State requirements </li></ul><ul><li>Looking to consolidate costs </li></ul><ul><li>Clarify priorities for staff and leadership </li></ul>
  6. 7. What exactly is an audit? <ul><li>The Technology Audit provides a detailed analysis of current operational effectiveness and helps plan for future expansion.  </li></ul><ul><li>Discussion and evaluation of your technology use </li></ul><ul><li>District responses compared to best practices </li></ul><ul><li>Summary report provided to district leaders </li></ul><ul><li>Includes a list of targets and recommended actions </li></ul>
  7. 8. Process <ul><li>Initial discussions with district organizer </li></ul><ul><li>Establish schedule, timeline, parameters </li></ul><ul><li>Identify specific areas for review </li></ul><ul><li>Data collection: online survey </li></ul><ul><li>On site visits and inspections </li></ul><ul><li>Interviews and group discussions </li></ul><ul><li>Analysis of data </li></ul><ul><li>Summary report </li></ul><ul><li>Action plan </li></ul>
  8. 9. Areas of focus - IT <ul><li>Hardware lifecycle strategy </li></ul><ul><li>Server architecture & network topography </li></ul><ul><li>Data backups and disaster recovery </li></ul><ul><li>Delivery of IT support services </li></ul><ul><li>Help Desk & problem ticketing </li></ul><ul><li>Software licensing </li></ul>
  9. 10. Areas of focus – Ed Tech <ul><li>Technology planning </li></ul><ul><li>Student tech literacy: 8 th grade </li></ul><ul><li>Instructional technology deployed, and effectiveness </li></ul><ul><li>Professional development </li></ul><ul><li>Integration </li></ul>
  10. 11. Survey comparison HS ES
  11. 12. Evaluate: Cost, uptime, performance/bandwidth, improvements
  12. 13. Help Desk & problem tickets <ul><li>How many problem tickets received per day, per location? </li></ul><ul><li>How quickly are the tickets getting closed? </li></ul><ul><li>How many problem issues are being resolved by the Help Desk versus front line break/fix? </li></ul><ul><li>Are there peak times where you need to temporarily increase support staff? </li></ul><ul><li>Support staff scheduling. </li></ul>
  13. 14. Common Observations <ul><li>Overwhelmed tech support staff </li></ul><ul><li>Too many IT projects for current resources </li></ul><ul><li>Technology not meeting expectations </li></ul><ul><li>Teachers not using consistently </li></ul><ul><li>Lack of training/coaching: onsite support </li></ul><ul><li>Missing or unfocused IT leadership </li></ul><ul><li>Ineffective communication between educational leaders and tech staff </li></ul>
  14. 15. Results <ul><li>Tech people keeping the lights on </li></ul><ul><li>Deficit in leadership resources </li></ul><ul><li>Technically capable, but gaps in </li></ul><ul><ul><li>Time </li></ul></ul><ul><ul><li>Skills </li></ul></ul><ul><ul><li>Capacity </li></ul></ul><ul><ul><li>Disposition </li></ul></ul>
  15. 16. Risks <ul><li>Growing frustration </li></ul><ul><li>Impact on morale </li></ul><ul><li>Long term risks: </li></ul>
  16. 17. “ Technology itself is never a cause of greatness” Jim Collins, Good to Great
  17. 18. Questions? Thanks for your attention!
  18. 19. Contact info <ul><li>Scott Nierendorf </li></ul><ul><li>Director of Educational Technology </li></ul><ul><li>[email_address] </li></ul><ul><li>860-524-4042 </li></ul><ul><li>David Wu </li></ul><ul><li>Director of Information Technology </li></ul><ul><li>[email_address] </li></ul><ul><li>860-509-3688 </li></ul>
  19. 21. Pricing (Example fee structure) <ul><li>Base fee of $2,000 </li></ul><ul><li>Per-school fee cost ($1,000 per high school) </li></ul><ul><li>Per-school fee cost ($500 per elementary & $750 per middle school) </li></ul>
  20. 22. Pricing example: Medium-small district <ul><li>Base: $2000 </li></ul><ul><li>High School $1000 </li></ul><ul><li>Middle School $ 500 </li></ul><ul><li>3 Elementary $1500 </li></ul><ul><ul><ul><ul><ul><li>Total $5000 </li></ul></ul></ul></ul></ul>
  21. 23. Do I need a rubric to evaluate this iteration of a projection device?
  22. 24. Survey Results Middle School

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