Modern Government and
Mobility

Eduardo Fernandez
Managing Director
Research In Motion
September, 2009
Pervasive Networking Extends The Internet....
...And Allows Insight Into All Parts Of A Firm’s Business

                 ...
Type 1. Providing People With Portable
Offices
 • Integrating fixed and mobile voice in one
   device
 • Enabling access t...
Type 2: Connecting With Things



• Using GPS and wireless for asset
  tracking and route optimization
• Adding tags to id...
Type 3. Enabling Machine To Machine
Communications To Provide Analytics

•   Thousands of machines are
    wirelessly conn...
Agenda

  • Firms are embracing mobility to
    meet business challenges.
  • Building your business’ mobile
    strategy
...
Vertical Markets IT Spending
Outlook
                           Western Europe IT Spending by Vertical, 2009
             ...
Prioritizing Business Initiatives in
 Western European Companies
Q. On a scale from 1 to 5                                ...
Top 3 Business Initiatives by
Vertical Market
          Priority                  #1                                   #2 ...
Most Urgent IT Improvements to
    Better Support Business
                                                               ...
Main Areas of IT Focus:
        Controlling Costs Still a Priority, But…
                                                 ...
IT Solution Priorities by Vertical
Market
                            Ranking of Top 4 Priorities in Western European Vert...
IT Solution Priorities by Vertical
   Market
                  Central Government               Local Government          ...
Firms are embracing mobility to meet
business challenges

  • Wireless network use is
    proliferating.
  • Devices are w...
WLAN infrastructure inquiries have stabilized, while
applications, devices/licensing models, and mobility
strategy inquiri...
There is prolific use of all types of
wireless networks
Adoption Of Dual-Mode Phones By
Industry
Devices are widespread and many are
unmanaged




Source: February 2008 North American Forrester/Network World Mobile Oper...
Vertical business processes drive future
   application adoption
  “Which of the following best describes your company’s a...
Email Is The First App To Mobilize, While….
          “Which of the following best describes your company’s adoption of ea...
Firms are embracing mobile
applications
Firms are embracing mobile
applications (cont.)
Firms begin to find location-based services
Firms begin to find location-based
services (cont.)
Mobility is top of mind . . . definitively
63% of enterprises are increasing Mobile Data spending and 56% are increasing m...
Agenda

• Firms are embracing mobility to meet
  business challenges.
• Building your business’ mobile strategy
• Trends t...
Defining a mobile enterprise policy

 A mobile policy:
 •   Reduces risk
 •   Defines a clear technical road map in a mudd...
A mobility framework establishes
support guidelines

      •   What types of employees?
      •   What devices?
      •   ...
Steps in defining a companywide mobile
policy




  Source: January 17, 2007, “Defining A Mobile Enterprise Policy” Forres...
Security policies minimize mobility
threats


   • Establish a baseline of protection
     through passwords.
   • Provide...
Device management and support makes
mobility usable

• Set a technical policy based on
  business input.
• Develop a proce...
Key mobile device management
elements
•   Security policy (password authentication,
    encryption, remote wipe/lock, etc....
What to include? Essential elements
What to include? Essential elements
(cont.)




 Source: August 14, 2006, “Create A Companywide Mobile Policy” Forrester r...
Think and plan mobility holistically



Network
Device
Application
Management
Security
Today’s device landscape is fragmented
Vendor landscape is fragmented today

Specific Mobile Apps                                                          CSC
  ...
Management SW is distributed
Agenda

 • Firms are embracing mobility to meet
   business challenges.
 • Building your business’ mobile strategy
 • Tren...
Key mobility trends that will help shape
the future of business mobility
 1.  Wireless network use will further proliferat...
Recommendations

 1. Profile mobile user types by job function,
    applications used.
 2. Standardize as much as possible...
The top 10 best practices for managing
your mobile enterprise

 1.  Have a mobile policy and strategy.
 2.  Define who get...
Buying behavior is shifting from IT to
business


  • IT department reacting from ‘fear’ and
    security perspective
  • ...
Mobility and local
government

Local Government Drivers for
Mobility
Applications for Local Gov’t USE
CASES
Mobility in Ac...
1 million users and growing
Why?


Platform for Transformational
Government
       - Efficiency gains
       - Effectivene...
MOBILITY IN LOCAL GOVERNMENT
UK EXAMPLE

51% of Local Governments are undertaking
 some form of mobile working

37% of Loc...
BUSINESS DRIVERS
 Highly mobile workforce and client base
    • Mobile workers often are the slow link in the processes.
 ...
TECHNICAL DRIVERS



Evolution of Technology
  • Improvements in device performance and functionality
  • Need to keep spe...
LOCAL GOV’T
MOBILITY IN ACTION
MOBILITY CASE STUDIES

• BlackBerry is helping to transform the way that
  Public Sector organisations serve the public
• ...
POLICE
WEST YORKSHIRE POLICE
Challenge
• Increase visible police presence on the street by
enabling crime reporting and wo...
EMERGENCY RESPONSE
CAMBRIDGESHIRE COUNTY COUNCIL

Challenge
• Provide ambulance crews with mobile access
to social care sy...
HEALTHCARE
ADDENBROOKE’S HOSPITAL
Challenge
• Immediate access to the latest patient records,
whether on-site or out on ca...
LOCAL GOVERNMENT
CITY OF BONN, ORDNUNGSAMT
Challenge
Increase working time of Traffic Wardens on street,
print tickets, ha...
LOCAL GOVERNMENT
RB OF WINDSOR & MAIDENHEAD
Challenge
• Enforcement of new Licensing laws.
• Growth from 120 to 680 Licens...
LOCAL GOVERNMENT
GATESHEAD METROPOLITAN BC

Challenge
• Capture and submit accounts and statements from
victims and perpet...
DEFENCE


 Used by Military organisations around the globe
  including:-
   –   UK MoD
   –   Dutch Military
   –   NATO
 ...
Thanks for your attention
M Life 2009 Modern Government And Mobility   Eduardo Fernandez Rojo
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M Life 2009 Modern Government And Mobility Eduardo Fernandez Rojo

  1. 1. Modern Government and Mobility Eduardo Fernandez Managing Director Research In Motion September, 2009
  2. 2. Pervasive Networking Extends The Internet.... ...And Allows Insight Into All Parts Of A Firm’s Business Things Consumer items Pallets and cases Home appliances People Vehicles Machinery Vehicles People Handheld devices Computers 7 9 10 8 10 10 10 11 10 12 10 10
  3. 3. Type 1. Providing People With Portable Offices • Integrating fixed and mobile voice in one device • Enabling access to email and calendar from the road • Supporting mobile applications like CRM, inventory management and field service
  4. 4. Type 2: Connecting With Things • Using GPS and wireless for asset tracking and route optimization • Adding tags to identify assets • Using sensors to monitor asset condition Caterpillar Minestar
  5. 5. Type 3. Enabling Machine To Machine Communications To Provide Analytics • Thousands of machines are wirelessly connected • Machines report their status • A scheduler application sends work orders to handhelds based on engineers’ availability and location Remote diagnostics Dynamic scheduling
  6. 6. Agenda • Firms are embracing mobility to meet business challenges. • Building your business’ mobile strategy • Trends that will help shape the future of business mobility
  7. 7. Vertical Markets IT Spending Outlook Western Europe IT Spending by Vertical, 2009 3% Healthcare $ Million 2% 1% Business Services Government % Growth 2009/2008 Utilities 0% Manufacturing -1% ACM Education Communications Average Growth (excl. Home) = -2% -1.8% Retail/Wholesale -3% Other Transport -4% -5% Financial Services -6% Size of bubble represents relative size of opportunity Relative Size of Spending, 2009 (Manufacturing = 100) 8 Source: IDC European Vertical Markets Program, Q1 2009 EVM Pivot (June 2009)
  8. 8. Prioritizing Business Initiatives in Western European Companies Q. On a scale from 1 to 5 Customer Care/ Customer Service (1 "Not at all important", Enhancement 5 "Most important"), Sensitive Data Privacy/ Payment could you rank the Transaction Protection following business IT Organization Responsiveness & initiatives in terms of Efficiency Improvement how much they are Business Performance Monitoring leading your company's business agenda for the Sales Productivity/ Performance next 12 months? Improvement Energy Efficiency Efficiency Sourcing & Procurement Supply Chain Efficiency Total Human Resource Management Improvement Marketing Effectiveness Improvement Store/ Branch Office Performance Compliance Environmental/ Green Considerations Workforce Mobility Product Innovation 2.5 2.6 2.7 2.8 2.9 3 3.1 3.2 3.3 (m ean score) Implementation of a New Business Model 9 Source: IDC European Vertical Markets Survey, April 2009; N = 1898
  9. 9. Top 3 Business Initiatives by Vertical Market Priority #1 #2 #3 IT Organization Sensitive data privacy/ Customer care/ customer Financial Services responsiveness & efficiency payment transaction protection service enhancement improvement Sales productivity/ Customer care/ customer Sensitive data privacy/ Manufacturing performance improvement service enhancement payment transaction protection IT Organization Sensitive data privacy/ Customer care/ customer Healthcare responsiveness & efficiency payment transaction protection service enhancement improvement IT Organization Customer care/ customer Sensitive data privacy/ Telecom/Media responsiveness & efficiency service enhancement payment transaction protection improvement Sensitive data privacy/ Customer care/ customer Business performance Transport payment transaction protection service enhancement monitoring Sensitive data privacy/ Efficiency sourcing & Business performance Utilities payment transaction protection procurement monitoring Customer care/ customer Sensitive data privacy/ Sales productivity/ Retail/Wholesale service enhancement payment transaction protection performance improvement IT Organization Customer care/ customer Sensitive data privacy/ Business Services responsiveness & efficiency service enhancement payment transaction protection improvement IT Organization Customer care/ customer Sensitive data privacy/ 10Government service enhancement responsiveness & efficiency payment transaction protection improvement Source: IDC European Vertical Markets Survey, April 2009; N = 1898
  10. 10. Most Urgent IT Improvements to Better Support Business Priority #1 #2 Most Important IT organization Improvements Align priorization of IT Speed and cost of Financial projects with regulatory compliance Q. On a 1 to 5 scale, where 1 = Not at all Urgent and 5 = Extremely Services organization strategy adaptation prioritites Urgent, how urgent would you rate each of the following improvements to your IT organization to better support your business Real time monitoring of Manufacturing Lower costs of IT business performance Improved 3.08 security of information and information Improved Top 2 by vertical systems security of Healthcare Proven data privacy protection Improved security of information and information systems 3.06 integrated access to relevant Improved, information Improved security of information and information information/ data Improved, integrated and Telecom/ Media Faster ability to adjust IT systems access to relevant 3.04 information information Improved security of (mean score) Transport Lower costs of IT information and 3.02 Improved, information systems integrated Improved, integrated access to Improved security of Improved, integrated Lower costs of IT supporting Utilities information and access to relevant 3 access to information systems information relevant information relevant Proven data privacy Improved, integrated business systems Retail/ adjust IT systems 2.98 Lower costs of IT access to relevant Faster ability to Wholesale information information 2.94 protection systems 2.96 Lower costs of Business Services Lower costs of IT Quality of skills in the internal IT department IT services, 2.94 Improved security of Proven data privacy 11 Total Note: 16 choices provides, listed the top 5 software Government information and information systems protection Source: IDC European Vertical Markets Survey, April 2009; Nand IT licences = 1898
  11. 11. Main Areas of IT Focus: Controlling Costs Still a Priority, But… Main Areas of IT Focus Q. Which one of the following will best represent your organization's main area of IT focus during the next 12 months? ng and/or implementing new Developing and/or implementing new strategic applications ategic applications to ng costs and improving the nancial justification Controlling costs and improving the financial justification for continued IT investment n from older technologies to Migration from older technologies to more modern hardware and/or re modern hardware an software platform s Integrating central and end-user resource s into a single Integrating central and end enterprise information system ntracting out IT support and Contracting out IT management support & management Government ementing new strategies for Implementing new strategies ommunications services for communications service s g out software development Contracting out IT software activities development activities Green IT Green IT 12 0% 5% 10% 15% 20% 25% Source: IDC European Vertical Markets Survey, April 2009; N = 1898
  12. 12. IT Solution Priorities by Vertical Market Ranking of Top 4 Priorities in Western European Vertical Markets Q. On a scale of 1 to 5, where 1= not important and 5= very important, please indicate the priority level in your investment for the following IT solution areas: Priority #1 #2 #3 #4 Financial Services Security Industry-Specific BI & Analytics Content Managment Manufacturing Security ERP Content Managment Industry-Specific Healthcare Security Content Managment Industry-Specific BI & Analytics Telecom/Media Security Industry-Specific BI & Analytics Content Managment Collaborative Transport Security Industry-Specific ERP Technologies Utilities Content Managment Industry-Specific Security BI & Analytics Retail/Wholesale Security Industry-Specific Content Managment BI & Analytics Collaborative Business Services Security Industry-Specific Content Managment Technologies Government Content Managment Industry-Specific Security BI & Analytics Total 13 Security Industry-Specific Content Managment BI & Analytics Source: IDC European Vertical Markets Survey, April 2009; N = 1898
  13. 13. IT Solution Priorities by Vertical Market Central Government Local Government Healthcare • Case/Workflow Mgmt • Record/Document Mgmt • Personal Health Records Public • Patient Mgmt & Accounting Sys • Budgeting • Waste & Env’t Mgmt Sector • Record/Document Mgmt • GIS/Cartography • Healthcare Portals • Citizen Smart Cards/Electronic ID • Medical Imaging/PACS • GIS/Cartography Transport Transport Telecoms Media Utilities Telecoms • Logistics/Freight Mgmt • Packet IP Operational • Airtime Sales • Health, Safety & • Fleet Mgmt/Vehicle Services • DRM Env’t Media Tracking • Voice/Data Portals • Resource Mgmt • ETRM Utilities • Asset Mgmt & MRO • Dealer Mgmt • Plant Operations Manufacturing Retail/Wholesale Manufacturing • Production Scheduling • Inventory/ Warehouse Management & Distribution • Quality Management • Sourcing, Order Management • Inventory Planning & Optimization • Merchandise Management • Sales & Operations Planning Banking Insurance/Other Finance Professional Services Financial & • Core Banking • Accounting Reporting & • Data Protection • ATMs and Kiosks Compliance • Service Level Mgmt Professional • Branch Automation • Fraud Prevention and Detection • Industry-specific SW (CAD, legal SW, …) Services • eBanking • Operational Risk Management • Knowledge Mgmt 14 Source: IDC European Vertical Markets Survey, April 2009; N = 1898
  14. 14. Firms are embracing mobility to meet business challenges • Wireless network use is proliferating. • Devices are widespread. • Applications are being mobilized. • Policy and management issues are top priorities for firms.
  15. 15. WLAN infrastructure inquiries have stabilized, while applications, devices/licensing models, and mobility strategy inquiries have increased Campus wireless/network Number of inquiries infrastructure Contracts/pricing/SLAs 100 Mobility strategy/FMC 80 Devices/licensing models 60 Enterprise applications/vertical applications 40 Mobile operator positioning 20 Overall trends/user segmentation 0 Security 2002 2003 2004 2005 2006 2007 Other Source: Forrester Research, Inc.
  16. 16. There is prolific use of all types of wireless networks
  17. 17. Adoption Of Dual-Mode Phones By Industry
  18. 18. Devices are widespread and many are unmanaged Source: February 2008 North American Forrester/Network World Mobile Operations Online Survey
  19. 19. Vertical business processes drive future application adoption “Which of the following best describes your company’s adoption of each of the following mobile applications?” (percent answering “rolling out or partial deployment” or “evaluating or piloting”) Field service applications Logistics applications Inventory management Customer-facing applications Sales force applications 0% 30% 60% Manufacturing (n=96) Field Service Retail & wholesale trade (n=39) ! Inventory mgmt Business services (n=64) Inventory Mgmt Media, entertainment, & leisure (n=23) Customer-facing Utilities & telecommunications (n=22) Inventory Mgmt Finance & insurance (n=47) Public sector (n=81) Cust. facing apps Base: Mobility decision-makers at North American enterprises Source: Enterprise Network And Telecommunications Survey, North America And Europe, Q1 2007
  20. 20. Email Is The First App To Mobilize, While…. “Which of the following best describes your company’s adoption of each of the following mobile applications?” (percent answering “rolling out or partial deployment” or “evaluating or piloting”) Wireless email or BlackBerry Personalized contacts and calendar Sales force applications 31% Manufacturing (n=142) 25% 29% Retail & wholesale trade 37% 32% (n=60) 27% 25% Business services (n=91) 24% 20% Media, entertainment, & 24% 16% leisure (n=38) 26% Utilities & 25% 21% telecommunications (n=28) 11% 32% Finance & insurance 26% (n=74) 30% 50% Public sector (n=105) 37% 11% Base: Mobility decision-makers at North American and European enterprises Source: Enterprise Network And Telecommunications Survey, North America And Europe, Q1 2007
  21. 21. Firms are embracing mobile applications
  22. 22. Firms are embracing mobile applications (cont.)
  23. 23. Firms begin to find location-based services
  24. 24. Firms begin to find location-based services (cont.)
  25. 25. Mobility is top of mind . . . definitively 63% of enterprises are increasing Mobile Data spending and 56% are increasing mobile voice spending
  26. 26. Agenda • Firms are embracing mobility to meet business challenges. • Building your business’ mobile strategy • Trends that will help shape the future of business mobility
  27. 27. Defining a mobile enterprise policy A mobile policy: • Reduces risk • Defines a clear technical road map in a muddled technology landscape • Enables new business processes and efficiencies Successful mobile policies have three main elements: – A mobility framework – A security policy – Device management and support
  28. 28. A mobility framework establishes support guidelines • What types of employees? • What devices? • What operating systems? • What applications? • How much security? • How does IT manage? • Who pays?
  29. 29. Steps in defining a companywide mobile policy Source: January 17, 2007, “Defining A Mobile Enterprise Policy” Forrester report
  30. 30. Security policies minimize mobility threats • Establish a baseline of protection through passwords. • Provide a way to neutralize the device if lost or stolen. • Offer advanced security methods that adapt to shifts in malware.
  31. 31. Device management and support makes mobility usable • Set a technical policy based on business input. • Develop a process for introducing new devices and mobile applications. • Define a process for how devices should be managed. • Establish a procurement and servicing procedure.
  32. 32. Key mobile device management elements • Security policy (password authentication, encryption, remote wipe/lock, etc.) • Device settings management (over-the-air (OTA) settings provisioning) • Application management (remote software distribution and updates, white list/blacklist, silent installation, etc.) • Asset management and reporting (hardware and software inventory, administrative alerts, etc.) • Central console for remote management (Web-based console that supports administrator flexibility) • OTA intelligence, troubleshooting, and support (scheduled or event-based actions, real-time monitoring, logging, Web reports for help desk staff, etc.) • Device choice (supports multiple operating systems, devices, and form factors) • Device recovery (backup and restore of settings, files, and applications)
  33. 33. What to include? Essential elements
  34. 34. What to include? Essential elements (cont.) Source: August 14, 2006, “Create A Companywide Mobile Policy” Forrester report.
  35. 35. Think and plan mobility holistically Network Device Application Management Security
  36. 36. Today’s device landscape is fragmented
  37. 37. Vendor landscape is fragmented today Specific Mobile Apps CSC Cap Gemini Antenna Accenture Pyxis SIs IBM Global Services Vaultus Vettro Dexterra Applications Siebel/Oracle SAP Many more vertical apps IBM WES Sybase Middleware IAnywhere Motorola/Good Microsoft (Compact .NET) Device/OS Vendors Cisco RIM (MDS) Aruba HP Network Vendors Motorola
  38. 38. Management SW is distributed
  39. 39. Agenda • Firms are embracing mobility to meet business challenges. • Building your business’ mobile strategy • Trends that will help shape the future of business mobility
  40. 40. Key mobility trends that will help shape the future of business mobility 1. Wireless network use will further proliferate with 802.11n, municipal wireless, and, eventually, WiMAX and LTE. 2. Line-of-business applications will drive the next wave of business mobility. 3. More than 40% of enterprise PCs will be mobile by the end of 2009. 4. Mobile devices will no longer be optimized for business- or personal-life only. 5. IT will start to demand more control and security from mobile device management vendors as their mobile population demands increased flexibility (Tech Populism). 6. The battle between Apple, Microsoft, Nokia, Palm, and RIM will come down to user experience, price, and management/security. 7. Enterprises and device manufacturers will try to break free from carrier control but won’t be successful. 8. Mobile operations will bring together the business, IT, security, network, application, and help desk operations. 9. Client management and mobile device management will further evolve into one holistic solution – but is still at least three years away. 10. Enterprise interest in new mobile form factors will grow as form factors shrink, battery life improves, and price points decrease.
  41. 41. Recommendations 1. Profile mobile user types by job function, applications used. 2. Standardize as much as possible — procurement, device, and service plan options. 3. Define responsibilities — mobile users, IT, security, line-of-business managers. 4. Provide portal for information requests, change requests. 5. Keep your mobile policy relevant — update regularly and consider using blogs, wikis, or podcasts. 6. Assign responsibility for scheduled refresh/updates. 7. Post the mobile policy on the intranet — and be sure it’s easy to find and navigate and search through.
  42. 42. The top 10 best practices for managing your mobile enterprise 1. Have a mobile policy and strategy. 2. Define who gets a device. 3. Register all non-organic devices. 4. Enforce active password entry. 5. Centralize costs. 6. Limit peripheral wireless use. 7. Make usability a key focus for all development. 8. Make business and IT assess new devices and technologies regularly. 9. Limit support to only two OSes to drive down costs — but multiple devices. 10. Implement tools to manage and secure devices.
  43. 43. Buying behavior is shifting from IT to business • IT department reacting from ‘fear’ and security perspective • Business opportunity coming from operations, supply chain, store mgmt execs • Mobility is now a joint decision between IT and business units..... • .....which means solutions must bridge IT and BUs
  44. 44. Mobility and local government Local Government Drivers for Mobility Applications for Local Gov’t USE CASES Mobility in Action
  45. 45. 1 million users and growing Why? Platform for Transformational Government - Efficiency gains - Effectiveness gains
  46. 46. MOBILITY IN LOCAL GOVERNMENT UK EXAMPLE 51% of Local Governments are undertaking some form of mobile working 37% of Local Governments are planning to introduce some form of mobile working 12% of Local Governments are were yet to be convinced • 2006 Project NOMAD Survey
  47. 47. BUSINESS DRIVERS Highly mobile workforce and client base • Mobile workers often are the slow link in the processes. • Movement towards flexible working. Public services centred on citizens and businesses • Increased requirement for service delivery in the community. • Need for service professionals to spend more time with more clients. Organisations sharing services and systems • Need for more effective cross agency communication. • Expectations for continuous communication Professional delivery • Need for tools to ensure informed decision making . • Growing expectations for service delivery in minimum transactions. Economics • Reduced Staffing • Reduced Budgets
  48. 48. TECHNICAL DRIVERS Evolution of Technology • Improvements in device performance and functionality • Need to keep speed with how citizens transact with the private sector • Proliferation of high speed wireless networks • Availability of mobility-aware applications
  49. 49. LOCAL GOV’T MOBILITY IN ACTION
  50. 50. MOBILITY CASE STUDIES • BlackBerry is helping to transform the way that Public Sector organisations serve the public • Some examples: – Police – Emergency Response – Health – Local Government – Defence
  51. 51. POLICE WEST YORKSHIRE POLICE Challenge • Increase visible police presence on the street by enabling crime reporting and work on prosecution files to take place out of the station, on the move. Solution BlackBerry handhelds, BlackBerry Enterprise Server, MDS, In-house development. Benefits  Improved police presence  Increased officer productivity  Single mobile device for data and voice  Low training requirements  Increased effectiveness and efficiency  ROI after 6 Months.
  52. 52. EMERGENCY RESPONSE CAMBRIDGESHIRE COUNTY COUNCIL Challenge • Provide ambulance crews with mobile access to social care system (SWIFT by Anite) • Improve client care Solution BlackBerry Handheld, BlackBerry Enterprise Server, Third Party Custom Application. Benefits Interface offers only the required information Real time information to the front line Services Improvement Cost savings per call
  53. 53. HEALTHCARE ADDENBROOKE’S HOSPITAL Challenge • Immediate access to the latest patient records, whether on-site or out on call. • Respond rapidly to donor alerts that usually come without warning, often while intended recipient is being treated as an out-patient. Solution BlackBerry Handheld, BlackBerry Enterprise Server, MDS, In-house development. Benefits  Service improvement to transplant patients  Mobile data access delivers greater efficiencies  Single mobile device for data and voice  Simple to administer, low training requirement
  54. 54. LOCAL GOVERNMENT CITY OF BONN, ORDNUNGSAMT Challenge Increase working time of Traffic Wardens on street, print tickets, have access to all data at any time and reduce data processing time . Solution BlackBerry handhelds, BlackBerry Enterprise Server, Java, bluetooth printers, RIM Partner Solution. Benefits  Direct online information transfer  Data verification immediately  Single mobile device for data, voice, photographs  Reduces cost of postage  Increased effectiveness and efficiency  ROI after 10 Months.
  55. 55. LOCAL GOVERNMENT RB OF WINDSOR & MAIDENHEAD Challenge • Enforcement of new Licensing laws. • Growth from 120 to 680 Licensed premises. • Investigate disturbances and complaints in conjunction with Thames Valley Police. Solution BlackBerry Handheld, BlackBerry Enterprise Server, MDS, Appswing. Benefits  More calls per shift.  Flexibility to investigate immediate requests.  Increased worker safety – discreet investigation.  Greater collaboration with Police. Future  Integrating Taxi and Gambling license Enforcement, granting Police access.
  56. 56. LOCAL GOVERNMENT GATESHEAD METROPOLITAN BC Challenge • Capture and submit accounts and statements from victims and perpetrators of domestic violence • Cross reference with police reports to make informed decisions on the case in real time Solution BlackBerry Handhelds, BlackBerry Enterprise Server, MDS, In-house development. “In ICT we could see Benefits that BlackBerry was the  Timely engagement with other departmental services perfect mobile platform for many of our most  File accurate real time data to drive efficient decision valuable online making services”  Discreet device, improved worker safety  Simple deployment and minimal training
  57. 57. DEFENCE Used by Military organisations around the globe including:- – UK MoD – Dutch Military – NATO – US Department of Defence – Canadian Military – Australian Military – New Zealand Military
  58. 58. Thanks for your attention

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