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McShib6th March 2012     Edinburgh
UK federation today 890 members, 1330 entities and growing The largest education and research Access  Management Federat...
Who are we? Kelley Campbell Steve Glover Gary Gray Sara Hopkins Alex Stuart
What do we do? Metadata update requests New entity registrations Installation and configuration support Metadata signi...
Common questions How to configure the IdP to release  specific attributes. A user reports a problem logging into a  reso...
Hints and tips Read the documentation first  (shibboleth.net and ukfederation.org.uk) Follow the recommendations Plan y...
Hints and tips continued… Ensure good communication with the  librarians Monitor the software regularly Keep the softwa...
A resource for youEmail us at service@ukfederation.org.uk•Not just metadata updates•Technical support, general queries•Ema...
What we’re working on   Getting ready for Shibboleth 3 IdP and SP   Supporting RAPTOR   Technical issues specific to sc...
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The UK Federation Helpdesk

Delivered at the McShib event, 6 March 2012, Edinburgh

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The UK Federation Helpdesk

  1. 1. McShib6th March 2012 Edinburgh
  2. 2. UK federation today 890 members, 1330 entities and growing The largest education and research Access Management Federation in the world Membership and entity registration is free to HE & FE and to service providers Funded by JISC
  3. 3. Who are we? Kelley Campbell Steve Glover Gary Gray Sara Hopkins Alex Stuart
  4. 4. What do we do? Metadata update requests New entity registrations Installation and configuration support Metadata signing and publishing Shibboleth support Hosting of web servers with metadata and Discovery Service
  5. 5. Common questions How to configure the IdP to release specific attributes. A user reports a problem logging into a resource. The helpdesk then follows this up with the SP and IdP to solve the problem. Renewal of embedded trust-fabric certificates in the metadata. IdP and SP software updates.
  6. 6. Hints and tips Read the documentation first (shibboleth.net and ukfederation.org.uk) Follow the recommendations Plan your deployment Ensure you sync the system clock If you need clarification – ask us Use the test SP to check your attribute release
  7. 7. Hints and tips continued… Ensure good communication with the librarians Monitor the software regularly Keep the software up-to-date
  8. 8. A resource for youEmail us at service@ukfederation.org.uk•Not just metadata updates•Technical support, general queries•Emails to that address go straight to thehelpdeskDocumentation at www.ukfederation.org.uk•Helps you register and update your entities•Please let us know about errors or omissionsor if there’s some content you would like to seethere
  9. 9. What we’re working on Getting ready for Shibboleth 3 IdP and SP Supporting RAPTOR Technical issues specific to schools sector Inter-federation with other education federations On-line tools for federation members Increasing membership and registrations

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