Get your house on order


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Benefit from the new technologies with multisourcing

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  • Data Driven Matcher Pattern Data Aggregator Pattern Complex Calculator Pattern Numerical Processor Pattern Transformation Pattern
  • Get your house on order

    1. 1. Clean Before You MoveWhy you should have your house on order before you source your IT?Ewout Dekkinga, IT architect Cloud & DC Services
    2. 2. Avoid… © 2013 Unisys Corporation. All rights reserved. 2
    3. 3. Topics and content Context / Multi Workloads Governance Conclusions trends sourcing © 2013 Unisys Corporation. All rights reserved. 3
    4. 4. The Industry PerspectiveTrends and Technology Drivers66% 90% 1/3 © 2013 Unisys Corporation. All rights reserved. 4
    5. 5. The Disruptive Technology Paradox Simplicity for End Users drives Complexity for ITContinued IT Innovation is driving commoditization and simplicity for end-users, but masks an internal complexity that creates new management challenges for Enterprise IT Technology Shifts… Creating New Forms of Complexity for Enterprise CIOs… Infrastructural shift to Cloud Computing • Cloud Computing is resulting in multiple deployment models for data centers including public and private clouds Shift to mobility as the “new desktop” • Mobile Computing is resulting in multiple device types for end users from smartphones, to tablets and laptops Collaborative shift to social computing • Cloud, mobile and social computing increasingly part of application design Informational shift to • Big Data is driving storage rationalization to unstructured data and control costs and information infrastructure real time analytics transformation to gain business insights Cyber-security shift towards • These trends are creating an increasingly “zero trust” security models porous CyberSecurity perimeter Exchange Forum | ©Unisys Corporation. All rights reserved. © 2013 2012 Unisys Corporation. All rights reserved. 5 5
    6. 6. What is Multi-sourcing?A Selective usage of different sourcing methods• Outsourcing – Hand-over operations – All or nothing• Sourcing (in/out) – On-premise – Co-location – Managed hosting – Managed service – Hybride IT Question of IT sourcing is not IF but What, Why, How & Where © 2013 Unisys Corporation. All rights reserved. 6
    7. 7. Traditional outsourcingOne size fits all? © 2013 Unisys Corporation. All rights reserved. 7
    8. 8. The Industry Perspective The paradox of interests in outsourcing Once the contract has been signed, the goals of both parties take on their more natural business characteristics ... Client’s viewpoint: Service Provider’s viewpoint:The client wants to get: Service Provider wants to deliver: Everything the Service Provider can offer . . .  The things that have to be delivered by contract At the highest levels of quality, with the fast possible response  While doing everything possible to increase revenue and profit times . . .  At the lowest cost possible With as many additional and value added services included (at no charge) – provided at the lowest possible cost And enjoy Immediate reductions in charges if volumes drop And receive Notice for all changes or there is a need to scale back and Payment for exceptions And ! The Client will reward their staff for making the above And ! The Service Provider will reward its staff for making the take place above take place Source: TPI Governance Insights; 11/2011 © 2013 Unisys Corporation. All rights reserved. 8
    9. 9. Today’s IT environmentTransformed with multiple users, devices, applications and data sources Multiple application sources : Corporate Applications Public Software as a service/Various App stores Multiple user realities: • Private user Hybrid • Corporate user Hosted Outsourced • e-Citizen Private Clouds Enterprise Information Internal system Private Internal Clouds Public Information Multiple Data sources: Clouds system Corporate Social network Community data Unstructured data Multiple user devices: Mobile devices Corporate devices BYOD © 2013 Unisys Corporation. All rights reserved. 9
    10. 10. New sourcing models?Fog is a cloud around your head!• Alternative methods to have external parties deliver (parts of) the IT of your organization.• Service Level Agreements (managed Services)• IT Outsourcing• BPO• Cloud… © 2013 Unisys Corporation. All rights reserved. 10
    11. 11. Balance Efficiency and EffectivenessThe Performance Zone IT Waste And Overspending Point Solution Delivery Silo Delivery Missed Business Expectations © 2013 Unisys Corporation. All rights reserved. 11
    12. 12. Today’s hybrid IT environmentManaged freedom of sourcing Borderless, Virtual, Automated, Visible and Secure Processes Policies Architecture Internal Internal Hosted Outsourced Data Public Private Private Data Centers Clouds Clouds Clouds Centers Security Governance Integration Applications Hybrid Enterprise A Hybrid Enterprise is a composition of cloud, non-cloud, internal and external IT service delivery models that remain unique entities but are bound together by an integrated management environment, and common technology, processes and policies to optimize agility, enable data and application portability, and reduce risk. © 2013 Unisys Corporation. All rights reserved. 12
    13. 13. Overcoming the Challenges With Application, Infrastructure and Management. Current Multi-Sourcing approach Target Environment: towards the Hybrid Environment: Enterprise:• High fixed costs • Low fixed costs• Low resource • High resource utilization utilization Goal• Roadmap • Inflexible environment Setting Flexible environment• Labor costs high • Labor costs optimized Feasibility Workload © 2013 Unisys Corporation. All rights reserved. 13
    14. 14. Application Assessment Workload Analysis Assess applications, maps its interdependency, provides blue print of environment and determines the best fit by leveraging automation (tools) and reducing migration time by up to 60% compared to manual based methods. Business-As-Usual Mission Critical Innovation Applications Business Goals Intelligent Application Alignment ServiceISBN: 978-0-12-374956-7 Migration Strategy Roadmap Internal IT Private Public Clouds Clouds Outsourced IT Cloud Non-Cloud © 2013 Unisys Corporation. All rights reserved. 14
    15. 15. New sourcing models provide a lot more choicesImproving efficiency and flexibility © 2013 Unisys Corporation. All rights reserved. 15
    16. 16. Infrastructure is a utility, applications are stickyApplications are the large part of the service © 2013 Unisys Corporation. All rights reserved. 16
    17. 17. Finding the best fit for all workloadsNot everything is utility! © 2013 Unisys Corporation. All rights reserved. 17
    18. 18. Why is Governance so important? The Realities of Managing Multi-Sourcing Multi-Sourcing is often underestimated and market observations show that expected benefits are often not realized due to ineffective management. Source: TPI – Trends in Multi-sourcing 2010 • “Lack of management is • “63% of companies • “Companies report central to the problems with surveyed believe they between 5% and 30% multiple sourcing. 84% of lose an average of 25% of the expected value ofImpact of companies do not have what they regard as a of contract value due to their transaction is lost poor governance.” through ineffectivePoor mature governance model.” governance.”Governance Survey by PA Consulting, Financial Times International Association of Outsourcing Professionals TPI Research Study Central To All Lost Contract Lost Value of Problems Value Transaction © 2013 Unisys Corporation. All rights reserved. 18
    19. 19. Core Components of the Governance Approach “Get your house on order” Simplified Improves improves Business Multi-Sourcing Productivity & Control Value Environments Performance IT Costs• Supports business goals • Enhance and simplifies • Increases collaboration • Consistent Service strategically through IT multi-vendor management and visibility Delivery with Improved Quality• Enhances Business • Enables strategic • Increases understanding of Continuity partnering in a multi expectations and means to • Improves cost savings source environment accomplish them• Fosters proactive • Reduces operational improvement and • Clarifies accountability • Effective problem complexities innovation across the IT environment management with faster resolution • Enhances resource• Improves focus, • Strengthens relationships utilization prioritization to provide and improves • Identifies scope for insights into communication automation and enables it opportunities © 2013 Unisys Corporation. All rights reserved. 19
    20. 20. Concluding statements Today’s business challenges and IT capabilities demand a different, more flexible, sourcing model Multi-Sourcing offers a fit for purpose delivery model based on mixing all available sourcing structures The optimal sourcing unit is the workload Without a proper governance structure, multi sourcing is not achievable With mapped workloads and proper governance your IT-house is on order, and your organization is ready to benefit of the opportunities of modern IT sourcing. © 2013 Unisys Corporation. All rights reserved. 20
    21. 21. Thank you! © 2013 Unisys Corporation. All rights reserved. 21