5 Roads Leading to Impactful Employee Engagement and Success


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HDI vChapter presentation for December 18, 2013 webinar.

Studies show employee engagement results in higher profits, increased performance, higher customer satisfaction and lower employee turnover.  Recognizing, engaging, and rewarding your team members creates a highly energized, focused and motivated unit; a team driven by performance, delivery and accomplishment. IT leaders need to invest and make reward & recognition (R & R) a core value and find ways to improve services and performance by assuring the development and success of their most important asset; people.  Eddie will provide you examples and ideas to lead you down the road to success.

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5 Roads Leading to Impactful Employee Engagement and Success

  1. 1. 5 Roads Leading to Impactful Employee Engagement and Success Eddie Vidal University of Miami 12/18/2013 ©2013 HDI. All rights reserved.
  2. 2. 5 Roads to Success 1. 2. 3. 4. 5. Motivation Teamwork Recognition Engagement Appreciation @eddievidal
  3. 3. 1. Motivation • Definition – is the driving force by which humans achieve their goals. – Intrinsic motivation refers to motivation that is driven by an interest or enjoyment in the task itself, and exists within the individual rather than relying on any external pressure – Extrinsic motivation comes from outside of the individual. Common extrinsic motivations are rewards like money and grades, coercion and threat of punishment @eddievidal
  4. 4. Motivation @eddievidal
  5. 5. Whiteboard What motivates you? @eddievidal
  6. 6. What Motivates You? • Career Development/Success • Comfort/Relaxation • Health/Balance/Energy • Influence/Leadership • Learning/Knowledge/ Discovery • Materials/Possessions • Recognition/Praise • Security/Money/Home @eddievidal • Social/Affiliation/Popular ity/Acceptance • Status/Prestige/Stand Out/Reputation • Task Accomplishment/Proble m Solving/Achievement • Teaching/Guiding Others • Vitality/Energy • Others?
  7. 7. Motivations Poll Question: "Money is a good motivator“ Answer: A. Myth B. Reality @eddievidal
  8. 8. 2. Teamwork @eddievidal 8
  9. 9. Lencioni Model for Team Effectiveness Inattention to Results Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust @eddievidal 9
  10. 10. 3. Recognition • How well do you know your employees? – Family, kids, names – Hobbies – Values – Birthdays – Recognition Publicly or Privately – Career Goals, cover for you when out? @eddievidal
  11. 11. Recognition Poll Question: Has your manager ever asked you how he/she can show his appreciation towards you? Yes or No @eddievidal
  12. 12. Do you know your team? @eddievidal
  13. 13. YOUR NAME HERE Nickname: Job Title: Hometown: Where I went to School: Birth Day: Kids: Pets: My First Job: Favorite Movie: Favorite Song or Band: Favorite thing to do on the Weekends: Favorite place to visit: Something People May Not Know About Me: @eddievidal
  14. 14. Whiteboard What are you doing to recognize your employees? @eddievidal
  15. 15. Recognition Thank You cards Tools/Toys for their job Time Off Rewards and Recognition Program? • No Budget , now what? • Free car wash • • • • @eddievidal
  16. 16. Motivational Posters @eddievidal
  17. 17. Recognizing Top Performers •Certificates •Movie Tickets •Employee chooses award •Nominated for HDI award •Wall of Fame •Monthly $20 award / up to 5 people •Recognition at meetings •Analyst/Technician of the period •Coffee cards or other gift cards •Service super stars share cake/dinner •Hand written “thank-you” note from manager •Name in agency newsletter @eddievidal 17
  18. 18. 4. Engagement Poll Question Are you engaged in your current role and organization? Yes or No @eddievidal
  19. 19. 4. Engagement 5 Tips for Keeping Great IT Staffers 1. 2. 3. 4. 5. Pay competitively Offer new responsibilities Create a Learning Culture Provide attractive benefits Address burnout proactively Source: Robert Half Technology @eddievidal
  20. 20. Engagement Year is 1996 @eddievidal
  21. 21. Engagement High Engagement – Low Satisfaction • Low morale and pessimistic about future of the company • Employees that are giving their all, but are not happy with their work environment • High risk of turnover 14% • • • • • • • • High Engagement – High Satisfaction Employees who are ambassadors for your organization Believe in goals and vision of organization Committed to personal and organizational success 40% Low risk of turnover Low Engagement – High Satisfaction Low Engagement – Low Satisfaction Employees who are vocal in the • Employees who are satisfied with their critiques of the organization pay and position, but do no believe in A distinct threat to your brand goals ad vision of organization High risk of turnover • Low risk of turnover Requires an exhaustive review of • Happy to “get by” and drain management and procedures 26% organization resources 20% Source: The Carrot Principle by Adrian Gostick and Chester Elton @eddievidal
  22. 22. 5. Appreciation @eddievidal
  23. 23. Appreciation Poll Question: Do you feel you are appreciated for your work? Yes or No @eddievidal
  24. 24. Appreciation Definition • ability to understand the worth, quality, or importance of something : an ability to appreciate something • A Watson-Wyatt Reward Plan Survey of 614 employers with 3.5 million employees showed that the average turnover rate of employers with a clear reward strategy is 13% lower than that of organizations without one. @eddievidal
  25. 25. Key selection criteria: • • • • • Customer Service Team commitment and value Knowledge sharing Leadership Technical aptitude and knowledge @eddievidal
  26. 26. Quotes • • • • • Leadership through her actions Compassionate but stern I want to know Weekend work Humility – she never portrays she is better than anyone else @eddievidal
  27. 27. Wow stuff • Self-improvement – 80 hours of professional development – 30 hours of personal development – 40 hours of community service • Top 10 List @eddievidal
  28. 28. 5 Roads – Sports Analogy • Who is your Closer? • Bases loaded – who do you go to? • Up to bat – who are your risk takers? Who takes the initiative? • Extra innings – who stays late, works weekends? • All Star, clutch performer • MVP @eddievidal
  29. 29. Appreciation @eddievidal
  30. 30. Resources • www.thanks.com • www.iappreciate.com • RSA Animate – Drive: The surprising truth about what motivates us • www.carrots.com @eddievidal
  31. 31. Eddie Vidal • • • • • • • • HDI & Fusion Track Chair HDI & Fusion Conference Speaker HDI Strategic Advisory Board President Emeritus of South Florida HDI Local Chapter Published in Support World Magazine & HDI Connect HDI Support Center Manager Certified ITIL V3 Foundation & OSA Certified itSMF monthly podcast producer Manager, Medical IT Service Desk evidal@miami.edu eddie_vidal@yahoo.com 305-439-9240 @eddievidal http://www.linkedin.com/in/eddievidal @eddievidal
  32. 32. @eddievidal Eddie Vidal | 305-439-9240 | eddie_vidal@yahoo.com | @eddievidal