Fusion 12 Conference Maximizer October 29, 2012

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Make the most of your conference experience from the very first day! Open to all conference attendees, this session is recommended for first-timers. Join us for an entertaining look at how you can minimize confusion and maximize learning at FUSION 12.

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Fusion 12 Conference Maximizer October 29, 2012

  1. 1. FUSION 12 Maximizer Orientation Session
  2. 2. Helpful Tips• No shoes, no shirt, no badge? No go – Pocket guide/map – Reception tickets (Monday 5-7pm) – Meal tickets (Breakfast and Lunches) – Party tickets (Tuesday 7-10pm) – Drink tickets (Party) 2
  3. 3. What to pull out from your suitcase• General Sessions, Receptions and Workshops: – Business casual – A sweater or jacket is a good idea... Brrrrrrr• Conference Party: – Dress up or dress down 3
  4. 4. Plan ahead; don’t miss a beat Schedule Builderhttp://schedule.servicemanagementfusion.com/• Commitment-phobes allowed – (create your schedule for convenience, not RSVP)• Print, email, OR export 4
  5. 5. Fusion 12 Conference App• Updates, Changes and Status Updates• Agenda and Schedule Builder• Maps, Expo Hall, Exhibitor list• Connect with other attendees• Session Evaluations• Available for Droid, iPhone, iPad 5
  6. 6. Don’t forget to eat• Monday, October 29 – Breakfast: Texas Ballroom – Lunch: Longhorn Expo Hall A – Networking Reception: Expo Hall A, 5 to 7PM • Light hors doeuvres and beverages• Tuesday, October 30 – Breakfast: Texas Ballroom – Lunch: Longhorn Expo Hall A – Conference Party • Hors doeuvres and beverages• Wednesday, October 31 – Breakfast: Texas Ballroom 6
  7. 7. For the Early Birds – 7:30am• Breakfast Briefings – Grab your food outside of the meeting room and kick off your day with these bonus sessions. 7
  8. 8. Session Handouts• Available on the FUSION 12 Conference website• http://www.SMFusion12.com/handouts• Username: FUSION12• Password: 8
  9. 9. Internet Access• Provided by Xtraction Solutions• Network Name: FUSION 12• Username: Xtraction• Password: Solutions• Location: All Meeting Space 9
  10. 10. Networking Activities• Reception and Special Prize Giveaway – Longhorn Expo Hall A – Monday, October 29, 5 – 7pm 10
  11. 11. FUSION 12 Conference Party• Tuesday, October 30, 7:00pm – 10:00pm – Glass Cactus – Costumes are not required but dressing up is encouraged Don’t have a costume? Masks will be provided in case you want to party incognito 11
  12. 12. Take advantage of peers 12
  13. 13. Expo Hall• Expo Hall – Mon 11am – 3:30pm & 5pm – 7pm – Tues 11am – 3:15pm• Prize giveaway – Longhorn Expo Hall A • Product Showcase Stage – Form in conference bag – Visit exhibitors; Get stamps  Win prizes – Submit to registration desk – Drawing: Tuesday 2pm • Must be present to win 13
  14. 14. Book SigningLocation: Texas Foyer• Monday, October 29, 10 to 10:30 AM – Up, Down, or Sideways, Mark Sanborn• Tuesday, October 30, 5:30 to 6:00 PM – You Unstuck, Libby Gill• Wednesday, October 31, 12:30 to 1:00 PM – Yes Ma’am, No Sir, Coach Ken Carter 14
  15. 15. Extra...Extra • Bookstore – Main Conference Foyer – Keynote and other presenters’ books and recommendations – HDI & itSMF Publications – Other industry resources • Internet Café – Outside Texas Foyer 15
  16. 16. priSM®• CPDs (Continuing Professional Development Credits) can be earned by attending FUSION12• Visit: www.theprisminstitute.org• Ask a Mentor – need some advise? – FREE professional advise at booth 219 priSM® will:• Enable Your Professional Success• Increase Your Earning Potential• Enhance Your Credibility and Influence• Earn You Distinction and Recognition within Your Organization, and on a Global Level 16
  17. 17. Crime Scene Investigation 17
  18. 18. Social Media#SMFUSION12• @ThinkHDI• @itSMF_USA 18
  19. 19. We love feedback...Survey says?• Rate breakout sessions and general sessions• Evaluation Forms, Perforated seams are found in the back of the conference guide• Take it on your mobile device or via the Fusion 12 Conference App• https://hdi.us.qualtrics.com/SE/?SID=SV_ e3BioJ1LWhiKqcB 19
  20. 20. After Conference• Recorded sessions available – order it (next to bookstore)• Collect business cards and reach out to peers• Contact speaker if you have additional questions• Take back 3 things and implement one thing• Go to a local interest group (LIG) meeting or HDI Local Chapter Meeting• Write a summary of your experience and share with HDI and itSMF• Take pictures and upload to conference and Social Media sites• Join LinkedIn and Facebook groups to receive updates 20
  21. 21. We are here for you!• Fuchsia Shirts• Registration desk - Ballroom Level• http://www.itsmfusa.org/• http://thinkhdi.com• http://www.servicemanagementfusion.com/• Mobile App: FUSION 12 Conference 21
  22. 22. Thank you for attending this session. Don’t forget to complete the evaluation! Eddie Vidal Rae Ann Bruno• University of Miami - • President – Business Solutions Manager, Enterprise Training Support Services • rbruno@businesssolutionstraining.com• evidal@miami.edu • (404) 542-6995• eddie_vidal@yahoo.com• 305-439-9240 www.linkedin.com/pub/rae-ann- http://www.linkedin.com/in/eddievidal bruno/0/395/99b @eddievidal @raeannbruno 22
  23. 23. Unlock the Secrets of Service Management• Opening General Session – Texas Ballroom at 8:30AM• Up, Down, or Sideways: How to Succeed When Times Are Good, Bad or In Between• Mark Sanborn 23

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