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Group Dynamics: Norms and Emotion

  1. 1. Group Dynamics: Photo by Woodley Wonder Works [link] Norms & Emotion
  2. 2. EQ and groups Photo by Woodley Wonder Works [link]
  3. 3. EQ and groups Druskat & Wolff Effective teams Participation, cooperation, collaboration Can’t mandate these behaviors Building the Emotional Intelligence of Groups, Harvard Business Review, 2001
  4. 4. EQ and groups Essential conditions… Mutual trust Group identity (Feeling of belonging) Group efficacy (Belief in value of the team) Strongly affected by group EQ
  5. 5. EQ and groups Individual EQ Emotional awareness Emotion regulation (≠ suppression) Inward (Our emotions) Outward (Others’ emotions)
  6. 6. EQ and groups High EQ individuals ≠ High EQ group Group norms determine group EQ Create awareness of emotion Help regulate emotion
  7. 7. EQ and groups Photo by Wilhelm Joys Anderson [link] Ability to identify productive norms & make them explicit Norms regarding emotion awareness & regulation Mutual trust, group identity, group efficacy Participation, cooperation, collaboration Effectiveness
  8. 8. Norms worksheet
  9. 9. Norms ≠ rules Norms are social regularities that individuals feel obligated to follow, and patterns of behavior based on shared beliefs about how individuals should behave.
  10. 10. Norms ≠ rules Rules are what we intend to do or what we're supposed to do or what we aspire to do.
  11. 11. Norms worksheet How often does the group engage in these norms? Circle one point on each spectrum Our answers will be disclosed
  12. 12. Find your partner You’ll observe each other during the exercise Then you’ll have a pair conversation (There may be one trio)
  13. 13. Clear the space Photo by Angel Ganev [link]
  14. 14. An exercise Photo by jm3 [link]
  15. 15. Group norms Photo by jm3 [link]
  16. 16. Group norms Consider your responses to the worksheet Some norms create awareness of emotions Others help regulate emotions Photo by jm3 [link]
  17. 17. Stand behind the row of cones Group norms
  18. 18. On each norm, place yourself on the continuum Group norms & pay attention to your partner
  19. 19. We never… We always… Group norms
  20. 20. We never… We always… Norms that create awareness
  21. 21. We never… We always… 1. Spend time getting to know each other personally. Norms that create awareness
  22. 22. We never… We always… 2. Ask how people are doing (e.g., check-ins at the beginning of meetings). Norms that create awareness
  23. 23. We never… We always… 3. Share our thoughts and emotions in the moment. Norms that create awareness
  24. 24. We never… We always… 4. Ask those who have been quiet in a discussion what they think. Norms that create awareness
  25. 25. We never… We always… 5. Fully explore resistance to decisions. Norms that create awareness
  26. 26. We never… We always… 6. Discuss and evaluate our own effectiveness as a group. Norms that create awareness
  27. 27. We never… We always… 7. Acknowledge and discuss the feeling in the group in the moment. Norms that create awareness
  28. 28. We never… We always… Norms that help regulate
  29. 29. We never… We always… 1. Have clear ground rules for productive behavior in meetings. Norms that help regulate
  30. 30. We never… We always… 2. Call out behavior that violates those ground rules. Norms that help regulate
  31. 31. We never… We always… 3. Express acceptance of others’ emotions. Norms that help regulate
  32. 32. We never… We always… 4. Discuss difficulties within the group and the emotions they generate. Norms that help regulate
  33. 33. We never… We always… 5. Use playfulness and humor to acknowledge and relieve stress. Norms that help regulate
  34. 34. We never… We always… 6. Express optimism about our capabilities as a group. Norms that help regulate
  35. 35. We never… We always… 7. Provide positive feedback to each other in the moment. Norms that help regulate
  36. 36. Discuss with What norms are working well? What norms are getting in our way? How do our actual norms differ from our goals? Photo by jm3 [link] your partner
  37. 37. Thank your partner Photo by Singapore 2010 Youth Olympics [link]
  38. 38. Group discussion Photo by Richard Matthews [link]
  39. 39. Group discussion What did we learn? What’s working? What’s not? What might we do differently?
  40. 40. Photo by Andrea [link] Pause & reflect
  41. 41. Pause & reflect How did we just conduct this discussion? What norms did we enact in the process?
  42. 42. For further Photo by jm3 [link] reading The Tyranny of Feelings Rules Aren't Norms (On Company Values) Safety Is a Resource, Not a Destination
  43. 43. Thank you! Developed by Ed Batista: www.edbatista.com/2021/04/group-dynamics-norms-and-emotion.html Distributed under a Creative Commons license: https://creativecommons.org/licenses/by-sa/3.0/us/ Photo by jm3 [link]

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