Tblhc4v3

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  • Tblhc4v3

    1. 1. The bottom line
    2. 2. strategy
    3. 3. productleadership
    4. 4. Infrastucture (cost) leadership
    5. 5. customer intimacy
    6. 6. segments
    7. 7. Understanding your customer $$ !!
    8. 8. Promises (the internal part) zeithalm
    9. 9. the customer (the external part)
    10. 10. XPLANE empathy model
    11. 11. The Atida case
    12. 12. Recap Customers are an important part of the businessmodel source of revenue relations become more important at the edge of scope XPLANE Looking at your product through the customers eye what does he see, hear, think/feel, say/do? does it all fit with the model?
    13. 13. Next week Decisionmaking

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