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TAMING THE TELECOM EXPENSE MANAGEMENT BEAST

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Is your Telecom Expense Management (TEM) program running wild? How do you keep up with ever-evolving technology while responding to regulatory changes and resource challenges?

In this presentation, we will let you know the basic differences between TEM solutions and why some fail, as well as provide you with a simple checklist on how to tame the TEM beast by choosing the right solution that fits all of your needs.

www.ecova.com

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TAMING THE TELECOM EXPENSE MANAGEMENT BEAST

  1. 1. Taming the TEM Beast! Part of the Ecova “Dial in the Savings” Educational Webinar Series October 19th, 2011 8:30 A.M. Pacific
  2. 2. <ul><li>Why TEM </li></ul><ul><li>What is Telecom Expense Management (TEM)? </li></ul><ul><li>Critical Functions of TEM </li></ul><ul><li>TEM Options </li></ul><ul><li>Why Some TEM Implementation Fail </li></ul><ul><li>How to Ensure a Successful Program </li></ul><ul><li>Summary </li></ul><ul><li>Q&A </li></ul><ul><li>Agenda </li></ul>
  3. 3. <ul><li>Rapidly evolving technology </li></ul><ul><li>Continual regulatory changes </li></ul><ul><li>Mergers and acquisitions </li></ul><ul><li>Incompatible billing systems </li></ul><ul><li>Work force reductions </li></ul><ul><li>Insatiable need for information </li></ul><ul><li>Constant budget pressure </li></ul><ul><li>The Perfect Storm </li></ul>
  4. 4. <ul><li>A business approach to managing telecommunication service expenses (source: Wikipedia) </li></ul><ul><li>Full Wireline and Wireless Environment </li></ul><ul><ul><ul><ul><li>Invoice management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Inventory </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Control of wireless devices </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Network design and optimization </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Budget management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Efficient procurement </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Vendor management </li></ul></ul></ul></ul><ul><li>Every company has a program </li></ul><ul><li>What is Telecom Expense Management (TEM)? </li></ul>
  5. 5. <ul><li>TEM Life-Cycle Approach </li></ul>
  6. 6. <ul><li>Homegrown (simple to sophisticated) </li></ul><ul><li>Software </li></ul><ul><ul><li>Shrink-wrap </li></ul></ul><ul><ul><li>Client-hosted </li></ul></ul><ul><ul><li>Cloud-based </li></ul></ul><ul><li>Software as a Service (SaaS) </li></ul><ul><li>TEM Delivery / Support Options </li></ul>
  7. 7. <ul><li>Homegrown solutions </li></ul><ul><ul><li>Dedicated, trained staff </li></ul></ul><ul><ul><li>Limited spend, number of accounts and churn </li></ul></ul><ul><li>Software </li></ul><ul><ul><li>Dedicated, trained staff </li></ul></ul><ul><ul><li>Have previously demonstrated in-house capabilities </li></ul></ul><ul><li>SaaS </li></ul><ul><ul><li>Client focuses on reports and outcomes </li></ul></ul><ul><ul><li>Staff and/or expertise limitations </li></ul></ul><ul><ul><li>More complex environments </li></ul></ul><ul><li>Selecting the Right Option </li></ul>
  8. 8. <ul><li>Wrong option </li></ul><ul><li>Wrong provider </li></ul><ul><ul><li>Capabilities </li></ul></ul><ul><ul><li>Reporting </li></ul></ul><ul><ul><li>People </li></ul></ul><ul><li>Failure to set proper expectations </li></ul><ul><ul><li>Internal and external </li></ul></ul><ul><li>Lack of documentation </li></ul><ul><li>“ It’s no longer my problem!” </li></ul><ul><li>Failure to adapt to TEM processes </li></ul><ul><li>Why TEM Fails </li></ul>
  9. 9. <ul><li>Stakeholder commitment </li></ul><ul><li>More than managing expense </li></ul><ul><ul><li>Service orders </li></ul></ul><ul><ul><li>Contracts </li></ul></ul><ul><ul><li>Procurement </li></ul></ul><ul><li>Ensure two-way information flow </li></ul><ul><ul><li>Include escalation process </li></ul></ul><ul><li>Hold regular status meetings </li></ul><ul><ul><li>Track KPIs </li></ul></ul><ul><li>Inform vendors of the program and demand their cooperation </li></ul><ul><li>Make it a partnership </li></ul><ul><li>Ensure a Successful Program </li></ul>
  10. 10. <ul><li>Telecom is a complex Beast </li></ul><ul><li>No TEM Plan is a poor TEM plan </li></ul><ul><li>Life-cycle approach </li></ul><ul><li>Avoid common failures </li></ul><ul><li>TEM only works as a partnership </li></ul><ul><li>Summary </li></ul>
  11. 11. <ul><li>Upcoming Ecova Educational Webinar Series </li></ul><ul><ul><li>Please take our survey for 2012 “Dial in the Savings” webinar topics: https://www.surveymonkey.com/s/S8KZZZY </li></ul></ul><ul><ul><li>(this link will also be emailed to you following this webinar) </li></ul></ul><ul><ul><li>Questions? Email us: webinars@ecova.com </li></ul></ul>
  12. 12. Q&A
  13. 13. Thank you!

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