RUNNING HEAD: Thee Year Technology Plan for Aeolia Public Library 1 Three Year Technology Plan for Aeolia Public LibraryTime Period Covered by this Plan: January 1, 2011 through January 1, 2014Library: Aeolia Public LibraryLibrary Director: Nancy Stribog, MLSMailing Address: 199 Pazuzu Drive, Aeolia, KS 67701Phone: 785-555-2368Fax: 785-555-1999E-mail: firstname.lastname@example.orgAuthor of the Plan: Jeffrey Bergeron, Erin Colby, Christopher Rathmel, & Charity RouseWeb Address: http://www.aeoliapubliclibrary.orgEmployer Identification Number: 99-88776655
Thee Year Technology Plan for Aeolia Public Library 2Vision Statement The vision of the Aeolia Public Library is to provide a meeting place in our communitythat serves as a vital and reliable information source. We strive to help and encourage people ofall ages in their pursuit of information seeking and learning, and will, to the best of our ability,provide the materials necessary to do so. We will provide equal access to electronic informationsystems (computers, computer networks, and electronic information sources) to patrons and staffmembers in compliance with local, state, and federal guidelines.Technology History Currently The Aeolia Public Library has just under 25,000 items in the collection. TheILS, Circulation Plus, is no longer supported by the company and needs to be upgraded; there isone small box server and there are two computers for staff use (one at the circulation desk andone in the director’s office); two public computers primarily for catalog searches; one printer forstaff and one for patron use; a copier, microfilm reader; and a very basic web site. The buildingwas last updated in 1954 and currently building renovations are underway to provide modernwiring, additional electrical outlets, re-designed space for computer use and ADA compliance.With the renovation three additional staff will be hired, one librarian concentrating in technicalservices and cataloging and two assistants helping where needed.GoalsTechnology Goal Year 1 (2011): 1. To renovate and greatly expand the library’s internal computer network, switching service from current dial-up Internet Service Provider (ISP) to the new, local cable ISP. a. Participate in the current building renovation to insure that the wiring will be more than sufficient for current and future technological growth. b. Purchase Lenovo server, Firebox firewall hardware, Cisco 16-port router, and Windows Server 2008 software for administration of library’s network (all hardware and software previously evaluated and approved by library board). c. In consultation with the board, select and host (for approximately one work-week) a certified Windows Network Professional to help with installation of and training on Windows Server software.Budget Required: $12,000Amount Budgeted: $12,000 2. To purchase 10 new Dell OptiPlex XE desktop computers (eight for patron and two for staff use), along with institutional purchase of Windows 7 and Windows Office Suite software. a. With the library board, determine a web-filtering solution for patron terminals. b. Purchase (if necessary) and implement web-filtering solution.
Thee Year Technology Plan for Aeolia Public Library 3 c. Plan and provide staff training for Windows Office Suite applications and Outlook e- mail. d. Investigate the upgrading of the four existing computersBudget Required: $10,000Amount Budgeted: $10,000 3. Re-design the library’s website, providing a minimum level of interactivity. a. Investigate solutions that could be implemented in-house, such as Word Press, or some other low-cost Content Management System. b. Present proposal to library board and form a committee for content design and implementation. c. Plan publicity campaign for library’s new website in local paper and throughout the library.Budget Required: $500Amount Budgeted: $500 4. With the library board, investigate solutions for a new Integrated Library System (ILS) that includes a web user interface. a. Contact libraries using vendor-provided and open source ILS solutions and ask staff how they appraise the respective technologies. b. Form a committee comprised of members of the library board and staff tasked with choosing a new ILS solution for Aeolia Public Library. c. Select three “finalists” and, where possible, invite representatives from vendors to come and display product. d. Choose new ILS.Budget Required: 0Amount Budgeted: 0Technology Goal Year 2 (2012): 1. To (purchase, if necessary, and) implement a new, comprehensive Integrated Library System (ILS) and train staff in its use. a. Schedule one week of library closure in January to implement new ILS. b. During this week, schedule and plan training workshops for staff conducted by either a representative of ILS vendor or a representative of Open-Source ILS support provider. c. Ensure that catalog module of new ILS is bug-free and fully integrated with the library’s website before representative of vendor or Open-Source group leaves. d. Plan a publicity campaign for new ILS, ensuring that all staff are ready to assist patrons over the phone, virtually, or face-to-face on how to use new system. e. Develop and publish documentation for patrons on use of the cataloging module.Budget Required: $15,000 - $50,000Amount Budgeted: $50,000
Thee Year Technology Plan for Aeolia Public Library 4 2. To purchase six new Dell OptiPlex XE desktop computers for patron use. a. Purchase all software licenses required by additional computers. b. Take opportunity of adding new computers to test and review network security measures implemented in previous year. c. Re-evaluate data collection methods for determining patron satisfaction with library computing service. d. Take opportunity to refresh staff on patron computing assistance with a planned, brief one-hour workshop.Budget Required: $6,000Amount Budgeted: $6,000 3. To purchase five Hewlitt-Packard (HP) black and white, laser printers and one HP color laser printer (two for staff use, two for general patron use, and two for the young adult area of the library). a. Integrate printers with the library’s internal network. b. With library board, develop a patron printing policy, determining whether to charge patrons for printing and how much, and whether to set limits on the amount a patron can print. c. Develop and schedule an afternoon workshop for staff on the library’s responsibility to uphold intellectual property laws.Budget Required: $2,000Amount Budgeted: $2,000 4. To add a wireless network to the library’s service, for the first time allowing patrons to bring their own laptops and devices to compute at the library. a. Investigate, purchase and implement a software solution for wireless network security that, at least, requires patrons to enter a username and password prior to access. b. Develop signage and website content to educate patrons about protecting their information on public wireless networks. c. Train staff on assisting patrons with gaining access to the library’s wireless network.Budget Required: $1,000Amount Budgeted: $1,000Technology Goal Year 3 (2013): 1. Purchase six Dell Inspiron 1012 Mini net-books for onsite patron checkout. a. Obtain Microsoft software licenses for 32-bit operating system (whichever, at the time, applies) and limited Office suite. b. Investigate and implement software solution for internet filtering on net-books. c. With the board, develop policies (time limits, damage compensation, etc.) for patron net-book checkout. d. Ensure that all staff are trained on net-books in basic patron assistance. e. Develop and publish signage and web-content related to net-book checkout policies.Budget Required: $3,500Amount Budgeted: $3,500
Thee Year Technology Plan for Aeolia Public Library 5 2. With the library board, investigate, choose and purchase a high-quality color photocopier. a. Ensure that all staff are trained in basic maintenance and use of new equipment, scheduling individual training sessions during a vendor-visit, if feasible. b. Take opportunity to retrain staff on library’s responsibility to ensure the upholding of intellectual property laws. c. With board approval, develop and integrate color-copier policies with library’s printing policy. d. Develop and publish large, clear signage and web-content related to copyright laws and the library’s policy on patron copying.Budget Required: $6,000Amount Budgeted: $6,000 3. To form a committee consisting of library board members and staff to investigate the practicality and possibility of the library purchasing gaming consoles for the teen area. a. Select studies for the committee to read and solicit community input on the desirability of having gaming at the library. b. Plan a committee visit to a nearby library where gaming has been implemented successfully. c. Investigate specific gaming products. d. Plan for a date for the committee to present its report at a library board meeting.Budget Required: $0Amount Budgeted: $0 4. To begin programmed patron instruction in basic computer use, from e-mail and spreadsheets to surfing the web. a. Select staff to become trainers in basic software and web applications. b. Plan and publish publicity materials in local paper, within the library and on the library website advertising computer training at the library. c. Plan and implement a method for obtaining patron feedback for instructional programs.Budget Required: $500Amount Budgeted: $500Training Requirements Staff training will be accomplished through six basic systems. Staff will participate inworkshops organized virtually and face to face by the Northwest Kansas Library System and bythe State Library of Kansas. Basic usage workshops will be put on at the library by the vendorsof the main components of the technological infrastructure, e.g. ILS operation, server use. Anational training firm will be used for staff day workshops on monitoring and providingassistance with patron use of library computers. Technical staff will attend in depth classesgiven by the vendors on higher level operation and maintenance. Members from eachdepartment will have opportunities to attend classes and workshops through the local technicalcollege. Technical staff will provide in house workshops on the use of Microsoft Office Suite
Thee Year Technology Plan for Aeolia Public Library 6and net-books, as well as monthly workshops on basic levels of use and or on any recurringproblems that have been noted.Evaluation Evaluation of the success of this plan will take place in four parts. The first measure willbe the timely completion of each item in the timeline by the end of the year it was planned.Second, after each new technology comes online and sees use the staff will be surveyed to gatherinformation on what is working and what needs improvement either in the technologicalinfrastructure itself or the systems surrounding its use. Third, at the end of each year patrons willbe surveyed concerning their use and opinion of the technology that has been implemented thatyear. Finally, at the end of each year the Board of Trustees will meet to discuss the results of theprevious year’s plan and determine what if any changes need to be made for the following years. AppendixExplanation and description of the Library Aeolia, KS (fictional) was founded in 1885 and the population grew from a handful ofintrepid pioneers to about 2000 residents in 1990 (peaking at 2300 residents in 1975) with aneconomy based in agriculture. From 1990 until 2007 there was a steady decline in population toabout 1300 residents. In 2008, a new employer, Green Energy Inc. began development of a largesolar and wind energy project. With this investment in the community, other companiesassociated with the wind and solar power industry have also moved to the area. The populationhas now increased to over 3000 residents and is continuing to grow. Because the new residentshave a higher level of education (including many engineers and other scientists) and thecompanies need to train new employees for their specific production needs, Green Energy Inc. isspearheading the various companies’ investment in the academic and cultural life of thecommunity. To this end, they have already invested in upgrading the school systeminfrastructure (including a technical college) and are now looking for ways to invest in thelibrary and other cultural institutions. The Aeolia Public Library was founded in 1901 with the donation of the 225 volumepersonal library of Alta Boreas, a retired school teacher. It began lending books from a room inher home and the 5 room home was deeded to become the library building upon her death in1909. The library continued to grow and an addition to the original building was made in 1923.More space was needed and in 1954 a new building was finally constructed for the library. Itincluded space for a children’s section, reference collection, adult collection, reading area,restrooms and a community meeting room as well as staff space with an office for the directorand a staff workroom. Currently the library employs the library director and one assistantlibrarian. The library serves the citizens of Aeolia, residents of the county and some patronsfrom neighboring counties. The budget comes primarily from town and county property taxes sothere is additional revenue coming in with the increased number of residents. The library’s collection continues to grow and now contains some DVD’s and soundrecordings in addition to the book collection. The total number of items is now just under25,000. Since the recent population growth began circulation is up although those who have
Thee Year Technology Plan for Aeolia Public Library 7moved to the area are asking for better access to the computerized card catalog, longer hours, andadditional newer books, movies, and CD’s. Green Energy Inc. has been instrumental in helping raise funds for a much neededbuilding renovation and addition which will allow space for additions to the collection,computers for patron use, and additional community meeting space. Now the technology needsto catch up to the building. They are offering some matching grant funding to help the librarymeet these technology goals.Creation of the Technology Plan The creation of our technology plan began on the first class weekend when our group metfor the first time. We agreed that our first task was to choose exactly what sort of library wewere going to be dealing with, and in what sort of overall scenario the library would find itself.We tossed some ideas around, some more creative and fantastical than others, but pretty quicklydecided to stick with something more realistic and closer to home. The group consensus wasthat we wanted to put together a project that would be similar to a situation in real life that wemight conceivably encounter. Two of the four group members currently worked in publiclibraries, so it was decided that we would stick with what we knew. We debated library size andlocation, finally deciding to place our fictional public library in a small town in Western Kansas.As noted in the history, this small town had very recently experienced a sudden and very largepopulation increase, and was in the process of expanding its facilities to a great extent. Wechose this situation so that we could study what it would take to move a library from the bareessentials in terms of technology, to a level comparable to a moderate sized library with acompetitive level of technology. There seem to be a lot of small libraries in Kansas with only asmall web presence and only the basic technology, so this situation seemed plausible. Wedebated briefly some of the possible technological improvements we would like to make. Wedecided to spend a week or so after the class weekend doing preliminary research and thinkingabout the details of our scenario, posting ideas on our group discussion board by the 3rd ofOctober. Almost all of our research for the creation of our technology plan was done on theInternet, mostly in the form of examining existing libraries and their websites. We began bylooking at the vision statements of several libraries to help us hone in on what one should includeand how it should be formed. To that end we looked at the mission/vision statements of theTopeka and Shawnee County Public Library, the Atwood Public Library, the Marion CountyPublic Library, and the Sabetha Public Library. To get a better idea of what sort of technologysituation the average small public library has in Kansas we looked at publiclibraries.com.Atwood, KS stood out as a good example of a small town that had a small dwindling populationsimilar to our fictional library before the wind company moved in. Atwood’s city website gaveus information about the town itself. Atwood Library uses the ILS Circulation Plus, which is anolder system that is no longer supported, a situation we wanted to mirror in our library. Weresearched this ILS through the Follett Software Company web site, finding technicalspecification at http://www.fsc.follett.com/_file/file/pdf/sys_req_40065a.pdf. We noted LyonCounty District 1 Library as an example of a library with a very rudimentary web presence, asour library had in the beginning. We looked at the Northeastern Kansas Library System’swebsite for information about the system and training they might offer. Commercial websites
Thee Year Technology Plan for Aeolia Public Library 8were consulted to determine exact models of new equipment and price range. We posted thisinformation and the relevant links to our group discussion board for all to read. Three of thegroup members were able to meet during lunch at the class weekend of another class anddiscussed the overall scenario for the library and the various technology goals we wanted to set.This information was also posted to the discussion board. Later on we met in Adobe Connect and through email to finalize the goals and divide upthe project work. Charity was responsible for writing up the demographic data for the libraryalong with the library history and background. Erin was responsible for putting together thevision statement and researching the pricing of the various technologies we settled on. Christook the goals that the group had slowly put together and outlined them in a year by year formatwith the steps needed to reach each one. Jeff outlined the training system that would be used forthe new technology at the library, the methods that would be used to evaluate the plan’s success,and the appendix. We set a date to have rough drafts of each part posted at the group fileexchange so that all could review them and the whole group could refine each part. After somediscussion and modifications, Charity smoothed all of the pieces into one document andsubmitted it for review. Erin kept us on track with when Adobe Connect meetings werescheduled or needed.Areas of Difficulty There were some difficulties in creating this plan. The biggest problem we found wassimply finding time to meet and collaborate. Posting things on the discussion board helped, butmost of our progress was made when we were able to talk to each other face to face or throughAdobe. Another area we found difficulty in was determining exactly how much everythingwould cost. None of the group had any experience with servers or networking, so it took someresearch to determine the bottom line. The budget for the ILS was a particular issue, as we werenot sure whether after its evaluation the library would choose a low cost open source system or amuch more expensive commercially owned and supported system. It was difficult to find a solidnumber for a commercial ILS without actually being in the market and in negotiation with avendor. In the end we set a likely possible range for the budget required, using the high end ofthe estimate as the amount budgeted. In a real life scenario the library would probably have tobe flexible on this issue until they had done their end of year one evaluation and entered intonegotiations.Items Included and Omitted Our overall scenario set the bounds in terms of what exactly we would include in our planand what we would not. Our library was facing a big expansion, and had received a sizable grantfrom the wind company. This did allow for a big upgrade in most of the basic infrastructure,software, and computers. We were interested in the basics for a respectable sized library.However, the budget did have a limit, and the town was still relatively small in comparison tosome of the big city libraries. This kept us from adding anything too ridiculous like huge digitalarchives or robot cart sorters.