USING TECHNOLOGY TO ENGAGEYOUR COMMUNITYLONG ISLAND LIBRARY CONFERENCE 2013Emily ClasperSuffolk Cooperative Library System
ENGAGING OUR COMMUNITY MEMBERS
http://richmondconfidential.org/2009/12/24/story-time-for-a-special-season/
New York Public Library, 1910. http://bit.ly/13JezIS
http://library.ucmo.edu/reference/
Librarian Katherine Case at the Pack Memorial Library Bookmobile in Asheville, NC. Circa late 1940s – early 1950shttp://as...
Photo courtesy Justin Hoenkehttp://justinthelibrarian.files.wordpress.com/2009/11/299047_4714473913337_540065376_n.jpg
ENGAGEMENT THROUGH TECHNOLOGY Our new and improvedProblem Solving Toolbox! Interconnected with theexperiences and needs ...
ConnectServeGrowENGAGEMENT THROUGH TECHNOLOGY
CONNECT THROUGH TECHNOLOGY
ENGAGEMENT = CONNECTIONS Connecting withmembers in their ownphysical and digitalspaces Creating relationshipswithmembers...
CONNECTING THROUGH SOCIAL MEDIA Creating Relationships Raising Awareness Starting Conversations Staying Informed Shar...
I’VE GOT AN IDEA!!! Hey! Let’s use Tumblr! What can we use it for? What kinds of things can wepost? How do to get peop...
LEVERAGING SOCIAL MEDIA FOR ENGAGEMENT What kind of engagement arewe looking for? Who are we engaging with? What measur...
CHOOSING SOCIAL TOOLS
CONNECTIONS THROUGH COMMUNITY PRESENCE We can only connect bybeing there. Technology gives uschances to be present inthe...
PRESENCE IN THE HYPERLOCAL VIRTUAL SPACE
Urban Librarians Unite: Volunteer Library Brigadehttp://on.fb.me/101eVXfADVOCACY IN THE COMMUNITY Showing off your servic...
SERVE THROUGH TECHNOLOGY
THERE’S MOBILE…
… AND THEN THERE’S MOBILE.Penn State “Ask Cart” http://www.libraries.psu.edu/psul/berks/about/the_ask_cart_with.html
BRINGING LIBRARY SERVICES INTO THE COMMUNITYPoppy Johnson, Floyd Memorial Library http://bit.ly/Z9xYVI
ISN’T THAT OUTREACH? Going out to bring membersin Services promoted incommunity Brief interactions Usually independent...
Audrey Barbakoff presents “Ferry Tales” on the Bainbridge Island-Seattle commuter ferry. Photo courtesy Kitsap Regional Li...
Kokomo-Howard County Public Library Mall Reference Service http://on.fb.me/14OyoCh
San Francisco Public Library – Sidewalk “Pop-Up” Library http://bit.ly/13Sm2cFPhoto Courtesy Glen Ellyn Public Libraryhttp...
Ambulance Riding Librarian, Indianapolis http://www.ambulanceridinglibrarian.com/
http://bit.ly/Zn7sBvTECHNOLOGY TAKING THE LIBRARY…
… OUT OF THE LIBRARY.Leeward Community College – University of Hawaiihttp://bit.ly/12IATWpFree Library of Philadelphia –Tr...
WHAT IS THIS?Café TableReferenceDesk
Christian Zabriskie, Queens Library http://on.fb.me/Z2rEJzI have long contended that a room full of books is simply aclose...
LIBRARYBOX: DISTRIBUTING DIGITAL CONTENTPhoto Courtesy http://mentalfloss.com/article/49458/sxsw-these-days-libraries-are-...
WHERE CAN YOU SNEAK THIS LITTLE GUY?Site Requirements: Waterproof Accessible Power Source Owner’s Permissionhttp://hac...
http://commons.wikimedia.org/wiki/File:Jonathan_my_PediCab_Driver_at_SXSW.jpg
http://www.streetartutopia.com/?p=9248 http://commons.wikimedia.org/wiki/File:LIRR_Train_2820_leaves_Cedarhurst.jpghttp://...
http://www.flickr.com/photos/tijsb/2178329574http://www.flickr.com/photos/versicolor/4233852940/http://www.flickr.com/phot...
GROW THROUGH TECHNOLOGY
LIFELONG LEARNING!http://gettingsmart.com/2012/06/no-enclosures-creating-the-environment-for-summer-learning/
THE ERA OF THE LEARNERGarry Golden, Futurist www.garrygolden.netEra ofApprenticeship• Learningdefined byindividual“masters...
NEW LEARNING MODELS AND PLATFORMS The Web as a platform forLifelong Learning Big Changes! Big Questions! What motivates...
“FLIPPED” LEARNING Technology-drivenlearning model Lecture & Exercises =Homework Practice andExperimentation =Classwork...
WEB AS PLATFORM FOR LEARNING MEDIA Self-paced Personalized Mastery-oriented Interactive Multimedia Short tasks Skil...
WHAT DO YOU WANT TO LEARN??
WHAT DO YOU WANT TO LEARN??
WHAT DO YOU WANT TO LEARN??
WHAT DO YOU WANT TO LEARN??
LEARN FROM EXPERTS… OR BE AN EXPERTMajor Players in the MOOC Universe, Chronicle of Higher Education:http://chronicle.com/...
LIBRARY AS LEARNING PLATFORMhttp://commons.wikimedia.org/wiki/File:Study_in_group_in_the_HHS_library.jpg
TECHNOLOGY-DRIVEN LIBRARY LEARNING MODEL Technology Exposure andInstruction Enhancing digital and otherliteracies Facil...
Photo Courtesy Detroit Public LibraryCOLLABORATION, CREATION, CREATIVITY
Photo courtesy of Fayetteville Free LibraryCOLLABORATION, CREATION, CREATIVITY#MAYkerMonday
Photo courtesy of Chattanooga Public Library
Cleveland Public Library’s Tech Central http://bostwickdesign.tumblr.com/post/25517230871/the-grand-opening-of-tech-centra...
COLLABORATION, CREATION, CREATIVITYPhotos courtesy Darien Libraryhttp://coderdojo.com/
THE MISSION
The mission of librarians is to improvesociety through facilitating knowledgecreation in their communities.R. David Lankes...
IMPROVING SOCIETY THROUGH… Knowledge – How is knowledge created?http://www.flickr.com/photos/justininsd/8496770124
IMPROVING SOCIETY THROUGH… Facilitation – How do we serve our members to make thishappen?http://www.flickr.com/photos/cho...
IMPROVING SOCIETY THROUGH… Communities – Participation and Engagement in variedsettings.http://www.flickr.com/photos/altu...
ENGAGEMENT IS KEY…… Technology can help get us there.http://www.flickr.com/photos/shapeshift/86339994
EMILY CLASPERSuffolk Cooperative Library Systememily@suffolknet.org@eclasperToday’s presentation available at: http://slid...
Using Technology to Engage Your Community
Using Technology to Engage Your Community
Using Technology to Engage Your Community
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Using Technology to Engage Your Community

  1. 1. USING TECHNOLOGY TO ENGAGEYOUR COMMUNITYLONG ISLAND LIBRARY CONFERENCE 2013Emily ClasperSuffolk Cooperative Library System
  2. 2. ENGAGING OUR COMMUNITY MEMBERS
  3. 3. http://richmondconfidential.org/2009/12/24/story-time-for-a-special-season/
  4. 4. New York Public Library, 1910. http://bit.ly/13JezIS
  5. 5. http://library.ucmo.edu/reference/
  6. 6. Librarian Katherine Case at the Pack Memorial Library Bookmobile in Asheville, NC. Circa late 1940s – early 1950shttp://ashevilleandbuncombecounty.blogspot.com/2010/10/pack-memorial-library-bookmobile.html.
  7. 7. Photo courtesy Justin Hoenkehttp://justinthelibrarian.files.wordpress.com/2009/11/299047_4714473913337_540065376_n.jpg
  8. 8. ENGAGEMENT THROUGH TECHNOLOGY Our new and improvedProblem Solving Toolbox! Interconnected with theexperiences and needs ofmodern communities More opportunities toconnect, serve, andpromote growthaccording toindividualized needs
  9. 9. ConnectServeGrowENGAGEMENT THROUGH TECHNOLOGY
  10. 10. CONNECT THROUGH TECHNOLOGY
  11. 11. ENGAGEMENT = CONNECTIONS Connecting withmembers in their ownphysical and digitalspaces Creating relationshipswithmembers, partners, andcolleagues Interacting to serveneeds and facilitatediscussion
  12. 12. CONNECTING THROUGH SOCIAL MEDIA Creating Relationships Raising Awareness Starting Conversations Staying Informed Sharing Experience Promoting Literacies Encouraging Learning Creating Content Empowering members
  13. 13. I’VE GOT AN IDEA!!! Hey! Let’s use Tumblr! What can we use it for? What kinds of things can wepost? How do to get people tofollow us? How do we get the buy infrom the boss? College age patrons are notusing the library much. We want more feedbackand interaction with collegeage patrons. What do we want to get outof this interaction? What available tools canhelp us get to that place? Will these toolsscale, adapt, and provideroom for growth? Hey, Let’s Use Tumblr!
  14. 14. LEVERAGING SOCIAL MEDIA FOR ENGAGEMENT What kind of engagement arewe looking for? Who are we engaging with? What measurable goals can weset for this engagement? Which tools help createsustainable and evolvingengagement? What tools should we use toreach these goals?ProblemGoalSolution
  15. 15. CHOOSING SOCIAL TOOLS
  16. 16. CONNECTIONS THROUGH COMMUNITY PRESENCE We can only connect bybeing there. Technology gives uschances to be present inthe community. Presence in the VirtualSpace Presence in the PhysicalSpace http://bit.ly/12Q4FVY
  17. 17. PRESENCE IN THE HYPERLOCAL VIRTUAL SPACE
  18. 18. Urban Librarians Unite: Volunteer Library Brigadehttp://on.fb.me/101eVXfADVOCACY IN THE COMMUNITY Showing off your services firsthand – in the WILD.
  19. 19. SERVE THROUGH TECHNOLOGY
  20. 20. THERE’S MOBILE…
  21. 21. … AND THEN THERE’S MOBILE.Penn State “Ask Cart” http://www.libraries.psu.edu/psul/berks/about/the_ask_cart_with.html
  22. 22. BRINGING LIBRARY SERVICES INTO THE COMMUNITYPoppy Johnson, Floyd Memorial Library http://bit.ly/Z9xYVI
  23. 23. ISN’T THAT OUTREACH? Going out to bring membersin Services promoted incommunity Brief interactions Usually independent oftechnologyHaving new members fill outpaperwork to get a card Going out to engagemembers there Services provided in thecommunity In-depth interactions Often technology dependentUsing online self-registration toissue a card on the spotOutreach Embedded Services
  24. 24. Audrey Barbakoff presents “Ferry Tales” on the Bainbridge Island-Seattle commuter ferry. Photo courtesy Kitsap Regional Library, WA
  25. 25. Kokomo-Howard County Public Library Mall Reference Service http://on.fb.me/14OyoCh
  26. 26. San Francisco Public Library – Sidewalk “Pop-Up” Library http://bit.ly/13Sm2cFPhoto Courtesy Glen Ellyn Public Libraryhttp://www.dailyherald.com/article/20130424/news/704249938/photos/AR/
  27. 27. Ambulance Riding Librarian, Indianapolis http://www.ambulanceridinglibrarian.com/
  28. 28. http://bit.ly/Zn7sBvTECHNOLOGY TAKING THE LIBRARY…
  29. 29. … OUT OF THE LIBRARY.Leeward Community College – University of Hawaiihttp://bit.ly/12IATWpFree Library of Philadelphia –Train Station Virtual Library http://bit.ly/ZFY2biWarwickshire Library Bookmobile – London, England http://bit.ly/10Mh0YU
  30. 30. WHAT IS THIS?Café TableReferenceDesk
  31. 31. Christian Zabriskie, Queens Library http://on.fb.me/Z2rEJzI have long contended that a room full of books is simply acloset but that an empty room with a librarian in it is a library.R. David Lankes, The Atlas of New Librarianship
  32. 32. LIBRARYBOX: DISTRIBUTING DIGITAL CONTENTPhoto Courtesy http://mentalfloss.com/article/49458/sxsw-these-days-libraries-are-about-more-just-booksLibraryBox: http://jasongriffey.net/librarybox/
  33. 33. WHERE CAN YOU SNEAK THIS LITTLE GUY?Site Requirements: Waterproof Accessible Power Source Owner’s Permissionhttp://hackeducation.com/2012/05/16/librarybox/
  34. 34. http://commons.wikimedia.org/wiki/File:Jonathan_my_PediCab_Driver_at_SXSW.jpg
  35. 35. http://www.streetartutopia.com/?p=9248 http://commons.wikimedia.org/wiki/File:LIRR_Train_2820_leaves_Cedarhurst.jpghttp://www.flickr.com/photos/henryalva/7475718066 http://www.flickr.com/photos/sharynmorrow/181551417
  36. 36. http://www.flickr.com/photos/tijsb/2178329574http://www.flickr.com/photos/versicolor/4233852940/http://www.flickr.com/photos/jayjayp/3774486023 http://www.flickr.com/photos/48941514@N04/5021484539
  37. 37. GROW THROUGH TECHNOLOGY
  38. 38. LIFELONG LEARNING!http://gettingsmart.com/2012/06/no-enclosures-creating-the-environment-for-summer-learning/
  39. 39. THE ERA OF THE LEARNERGarry Golden, Futurist www.garrygolden.netEra ofApprenticeship• Learningdefined byindividual“masters”Era of Institution• Learningdefined byschools andacademicnormsEra of Learner• Learningdefined by alearner’spersonalneeds andexperience
  40. 40. NEW LEARNING MODELS AND PLATFORMS The Web as a platform forLifelong Learning Big Changes! Big Questions! What motivates us to learn? What models are available tofacilitate learning? How we think about digitalliteracies?http://www.seangrainger.com/2013/02/some-answers-need-questions.html
  41. 41. “FLIPPED” LEARNING Technology-drivenlearning model Lecture & Exercises =Homework Practice andExperimentation =Classworkhttp://www.billselak.com/wp-content/podcast/2012/04/flip-learning.jpg
  42. 42. WEB AS PLATFORM FOR LEARNING MEDIA Self-paced Personalized Mastery-oriented Interactive Multimedia Short tasks Skill building Rewards, rankings, points,mini-credentials Progress trackinghttps://www.khanacademy.org/aboutKhan Academy is an organization on a mission. Were a not-for-profitwith the goal of changing education for the better by providing a freeworld-class education for anyone anywhere.
  43. 43. WHAT DO YOU WANT TO LEARN??
  44. 44. WHAT DO YOU WANT TO LEARN??
  45. 45. WHAT DO YOU WANT TO LEARN??
  46. 46. WHAT DO YOU WANT TO LEARN??
  47. 47. LEARN FROM EXPERTS… OR BE AN EXPERTMajor Players in the MOOC Universe, Chronicle of Higher Education:http://chronicle.com/article/Major-Players-in-the-MOOC/138817/
  48. 48. LIBRARY AS LEARNING PLATFORMhttp://commons.wikimedia.org/wiki/File:Study_in_group_in_the_HHS_library.jpg
  49. 49. TECHNOLOGY-DRIVEN LIBRARY LEARNING MODEL Technology Exposure andInstruction Enhancing digital and otherliteracies Facilitating connectionsbetween learners andexperts Providing spaces andforums for learninghttp://www.flickr.com/photos/jiscinfonet/291373032/
  50. 50. Photo Courtesy Detroit Public LibraryCOLLABORATION, CREATION, CREATIVITY
  51. 51. Photo courtesy of Fayetteville Free LibraryCOLLABORATION, CREATION, CREATIVITY#MAYkerMonday
  52. 52. Photo courtesy of Chattanooga Public Library
  53. 53. Cleveland Public Library’s Tech Central http://bostwickdesign.tumblr.com/post/25517230871/the-grand-opening-of-tech-central-at-the-clevelandCOLLABORATION, CREATION, CREATIVITY
  54. 54. COLLABORATION, CREATION, CREATIVITYPhotos courtesy Darien Libraryhttp://coderdojo.com/
  55. 55. THE MISSION
  56. 56. The mission of librarians is to improvesociety through facilitating knowledgecreation in their communities.R. David Lankes, The Atlas of New Librarianship
  57. 57. IMPROVING SOCIETY THROUGH… Knowledge – How is knowledge created?http://www.flickr.com/photos/justininsd/8496770124
  58. 58. IMPROVING SOCIETY THROUGH… Facilitation – How do we serve our members to make thishappen?http://www.flickr.com/photos/choconancy/7626796636
  59. 59. IMPROVING SOCIETY THROUGH… Communities – Participation and Engagement in variedsettings.http://www.flickr.com/photos/altuwa/4670194481
  60. 60. ENGAGEMENT IS KEY…… Technology can help get us there.http://www.flickr.com/photos/shapeshift/86339994
  61. 61. EMILY CLASPERSuffolk Cooperative Library Systememily@suffolknet.org@eclasperToday’s presentation available at: http://slidesha.re/130Q23c

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