How To Maximize  Customer Service  To Increase Sales And Profits  In  ONE  Easy Step By Steve Eckman “The Repairman’s Repa...
Step One <ul><li>Make your company the  EASIEST  vendor with which to do business!  </li></ul><ul><li>AND… </li></ul><ul><...
Why?
The vendor that is the  easiest to do business with  will earn the bulk of the customer’s business!
Why?
Reality: <ul><li>Today’s businesses run lean and mean </li></ul><ul><li>Employees feel over-worked and under-staffed </li>...
… Human Nature Leads To The Path Of Least Resistance <ul><li>Customers have NO time to worry about potential problems or p...
EXTRA . . .  EXTRA . . .  Read All About It! <ul><li>Powerful software programs can track lost sales only  to a point. How...
The vendor that is the  easiest to do business with . . . will earn the bulk of the  customer’s business!
Congratulations!
About The Author <ul><li>I have over 25 years of experience in the MRO Facility Maintenance Industry. Blending unique insi...
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Easiest Vendor To Do Business With Revised 1.18.12

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How To Maximize Customer Service To Increase Sales And Profits In One Easy Step

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  • Businesses today run mean and lean. In many businesses, employees feel over-worked and under-staffed. Their vendor expectation
  • Easiest Vendor To Do Business With Revised 1.18.12

    1. 1. How To Maximize Customer Service To Increase Sales And Profits In ONE Easy Step By Steve Eckman “The Repairman’s Repairman” November 2, 2011
    2. 2. Step One <ul><li>Make your company the EASIEST vendor with which to do business! </li></ul><ul><li>AND… </li></ul><ul><li>Make yourself the EASIEST sales rep with which to do business! </li></ul>
    3. 3. Why?
    4. 4. The vendor that is the easiest to do business with will earn the bulk of the customer’s business!
    5. 5. Why?
    6. 6. Reality: <ul><li>Today’s businesses run lean and mean </li></ul><ul><li>Employees feel over-worked and under-staffed </li></ul><ul><li>Working smarter, not harder, is the order of the day </li></ul><ul><li>Human nature leads to the path of least resistance… </li></ul>
    7. 7. … Human Nature Leads To The Path Of Least Resistance <ul><li>Customers have NO time to worry about potential problems or possible risks associated with awarding their purchase order to just any vendor </li></ul><ul><li>Customers have NO time to spend fixing problems </li></ul><ul><li>Customers are less tolerant of problems caused by vendors </li></ul><ul><li>Customers expect problems to be fixed immediately (if not sooner) and with as little additional pain as possible </li></ul><ul><li>Customers seek vendors that they can trust. Customers want long term relationships with vendors that are reliable, dependable and who consistently get things right the first time </li></ul>
    8. 8. EXTRA . . . EXTRA . . . Read All About It! <ul><li>Powerful software programs can track lost sales only to a point. However, what they can’t track is your competitor’s sales of add-on material or accessory items that were purchased in addition to the product or service that you didn’t originally provide. </li></ul><ul><li>The importance of providing </li></ul><ul><li>outstanding customer service </li></ul><ul><li>can never be emphasized enough! </li></ul>
    9. 9. The vendor that is the easiest to do business with . . . will earn the bulk of the customer’s business!
    10. 10. Congratulations!
    11. 11. About The Author <ul><li>I have over 25 years of experience in the MRO Facility Maintenance Industry. Blending unique insights and knowledge of sales, management, credit/collection and logistics from my service with manufacturers and distributors, I’m able to hit the ground running. I have also been directly involved in the selection of vendors and the establishment of market driven pricing to fill orders for non-stock special order items. </li></ul><ul><li>Contact Information: </li></ul><ul><li>Steve Eckman </li></ul><ul><li>[email_address] </li></ul><ul><li>http://www.linkedin.com/in/steveeckmanlanghorne </li></ul><ul><li>Phone: 215-968-2131 </li></ul><ul><li>Cell: 267-574-4421 </li></ul>

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