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The Rise of the Digital Workplace Champion -- #ARMA2019 Keynote

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Keynote given at the ARMA InfoCon event (#ARMA2019) in Nashville, TN (October 2019). In this presentation, I share four ingredients required for lasting organizational change, and make the case for identifying change agents or "champions" within the digital workplace to implement real change.

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The Rise of the Digital Workplace Champion -- #ARMA2019 Keynote

  1. 1. The Rise of the Digital Workplace Champion Christian Buckley CollabTalk LLC
  2. 2. Christian Buckley https://christianbuckley.me/ • Founder & CEO of CollabTalk LLC, an independent research and technical marketing services firm based in Lehi, Utah • Microsoft Regional Director and MVP (Office Apps & Services) • 6-time author on SharePoint and software configuration management • Fractional-CMO for Extranet User Manager, tyGraph, and revealit.io • Blogging since 2004 at buckleyPLANET.com • CollabTalk Podcast on Soundcloud, iTunes, Stitcher and Spotify • https://youtube.com/c/CollabTalk
  3. 3. 3 Share three stories Provide four ingredients for success Wrap it up with one suggestion on making it your own My goals for this talk
  4. 4. 4 LONG WALK STORY #1 HOME THE Image by Christian Buckley
  5. 5. 5 THE SECRET TO WHAT IS CHANGE?  Make the alternatives incredibly embarrassing for your end users?  Select the right tools?  Train your end users on the right features, and new processes?  Get your end users to alter their behavior, permanently Photos licensed through 123RF.com
  6. 6. 6 When end users can adapt to change, they become  More efficient  More effective in their roles  More collaborative  More innovative THE SECRET TO WHAT IS CHANGE? Photos licensed through 123RF.com
  7. 7. 7 CHANGE IS INCREDIBLY DIFFICULT THE PROBLEM:
  8. 8. 8 OVERLY EAGER STORY #2 MANAGER THE Photos licensed through 123RF.com
  9. 9. 9 LASTING CHANGE, WITHOUT YOUR EFFORTS WILL  People follow the path of least resistance  HOW you reach your destination is just as important as finishing  We focus so much on process and technology, we forget the people LIKELY FAIL Photos licensed through 123RF.com
  10. 10. 10 Moving to a Digital Workplace has broad impact Technology not only automates and streamlines, it can fundamentally change what we do, and how we do it. Processes are about alignment of people with technology, and can be a key differentiator for your business – and dramatically change in the future workplace. People are able to adapt and change, but we often pay the least amount of attention to the constant pace of change from which we expect people to learn, adapt, and be productive.
  11. 11. 11 Transparency Consistency Iteration Four ingredients to lasting change Collaboration
  12. 12. 12 MORNING STAND-UP STORY #3 MEETING THE Photos licensed through 123RF.com
  13. 13. 13 WHY IT WORKED  We made all of our activities transparent  We kept going  Everyone had a voice, and anyone could write on the board  We constantly revised our priorities, and communicated our changes Photos licensed through 123RF.com
  14. 14. HINGES ON SUCCESS “Cultural Fit” is the keystone to your Digital Workplace Photos licensed through 123RF.com
  15. 15. 15 Transparent Consistent IterativeCollaborative The Digital Workplace Champion
  16. 16. 16 Create a culture with change at its center, and you will find multiple opportunities to step into the role of the Digital Workplace Champion Photos licensed through 123RF.com
  17. 17. THANK YOU! Photos licensed through 123RF.com
  18. 18. Christian Buckley https://christianbuckley.me/ • Founder & CEO of CollabTalk LLC, an independent research and technical marketing services firm based in Lehi, Utah • Microsoft Regional Director and MVP (Office Apps & Services) • 6-time author on SharePoint and software configuration management • Fractional-CMO for Extranet User Manager, tyGraph, and revealit.io • Blogging since 2004 at buckleyPLANET.com • CollabTalk Podcast on Soundcloud, iTunes, Stitcher and Spotify • https://youtube.com/c/CollabTalk
  19. 19. The Rise of the Digital Workplace Champion Christian Buckley CollabTalk LLC

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