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Navigating the Inner and Outer Loops - Effective Office 365 Communications

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General session presented at the European SharePoint, Office 365, and Azure Conference 2018 (#ESPC18) in Copenhagen, Denmark. This session discusses the primary reason that collaboration and communication fails within the enterprise (a lack of alignment between culture and technology) and presents tools and best practices for bridging this gap for more effective collaboration and communication -- and making a lasting impact to your organization.

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Navigating the Inner and Outer Loops - Effective Office 365 Communications

  1. 1. Navigating the Inner and Outer Loops: Effective Office 365 Communications Christian Buckley Founder & CEO of CollabTalk LLC
  2. 2. COMMUNICATION CAN BE COMPLEX @buckleyplanet #ESPC18
  3. 3. @buckleyplanet #ESPC18
  4. 4. @buckleyplanet #ESPC18
  5. 5. @buckleyplanet #ESPC18
  6. 6. ON THE TOPIC OF WHY START GROUP DYNAMICS?  Most communication and collaboration issues are NOT about the technology  Finding the right “cultural fit” is essential  Understanding your team or corporate culture is a necessary first-step  And strong change management will help ensure your ongoing success
  7. 7. HINGES ON SUCCESS CULTURE @buckleyplanet #ESPC18
  8. 8. YOUR COLLABORATION NEEDS CAN ALSO BE COMPLEX @buckleyplanet #ESPC18
  9. 9. https://www.slideshare.net/SPSParis2017/keynote-mark-kashmann-sps-paris-20171014
  10. 10. https://www.slideshare.net/SPSParis2017/keynote-mark-kashmann-sps-paris-20171014
  11. 11. But does SharePoint fit every collaboration scenario? @buckleyplanet #ESPC18
  12. 12. Envisioning intelligent communications in our day-to-day work experiences Before a meeting, insights, history, and deeper context After a meeting, notes and actions captured and distributed in context to relevant projects, powering search and eDiscovery During a meeting, improved connections with in-person and online participants, sharing of relevant information
  13. 13. TOO MANY OPTIONS CAN ACTUALLY DECREASE PRODUCTIVITY @buckleyplanet #ESPC18
  14. 14. Which tool to use when? @buckleyplanet #ESPC18
  15. 15. The Use Case Drives the Technology Co-Creating Content Office Online Office Desktop Rich content authoring Word, Excel, PowerPoint, OneNote simultaneous Multi-user, co-authoring Online editing available inside SharePoint and Yammer Mail & Calendar Outlook Traditional Inbox Point to Point Messaging Distribution Lists Scheduled Calendar Invites Voice, Video & Meetings Skype for Business Common platform for presence Point-to-Point Real- Time Messaging (IM) Scheduled and ad-hoc Voice and Video Meetings with Desktop Sharing Real-time messaging for High-Velocity teams Collaboration hub for progressive teams Ad-hoc video meetings Chat-based Workspace Microsoft Teams Sites & Content Management SharePoint Online OneDrive for Business Shared file libraries with doc management features, discrete permissions, versioning, metadata Wiki pages, photos and videos Lists, calendars, tasks Swiss Army Knife for Collaboration Enterprise Social Yammer Messages available for serendipitous discovery Communities of Interest, Executive Engagement Teams working openly Polls. Praise (not vice versa) @buckleyplanet #ESPC18
  16. 16. Outlook SharePoint & OneDrive @buckleyplanet #ESPC18
  17. 17. Outlook Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive @buckleyplanet #ESPC18
  18. 18. Outlook Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive @buckleyplanet #ESPC18
  19. 19. Outlook The “Ubiquitous” Loop Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive Groups, Graph, and Security @buckleyplanet #ESPC18
  20. 20. How does that translate into Microsoft solutions? @buckleyplanet #ESPC18
  21. 21. Depends. @buckleyplanet #ESPC18
  22. 22. @buckleyplanet #ESPC18
  23. 23. @buckleyplanet #ESPC18
  24. 24. @buckleyplanet #ESPC18
  25. 25. @buckleyplanet #ESPC18
  26. 26. @buckleyplanet #ESPC18
  27. 27. @buckleyplanet #ESPC18
  28. 28. @buckleyplanet #ESPC18
  29. 29. @buckleyplanet #ESPC18
  30. 30. @buckleyplanet #ESPC18
  31. 31. Research Tools @buckleyplanet #ESPC18
  32. 32. https://icansharepoint.com/introducing-the- dynamic-periodic-table-of-office-365/ @buckleyplanet #ESPC18
  33. 33. https://www.avepoint.com/blog/microsoft- teams/office-365-microsoft-teams-wishlist/ @buckleyplanet #ESPC18
  34. 34. https://cloudtransformationservices.com/wp- content/uploads/2018/01/eBook_acts_18thingsto knowaboutmicrosoftteamsfor2018_en_US.pdf @buckleyplanet #ESPC18
  35. 35. @buckleyplanet #ESPC18 Mastering Microsoft Teams: End User Guide to Practical Usage, Collaboration, and Governance By MVPs Melissa Hubbard and Matthew Bailey http://bit.ly/MasterTeams
  36. 36. The Social Organization @buckleyplanet #ESPC18
  37. 37. CHANGE IS INCREDIBLY DIFFICULT THE PROBLEM WITH COMMUNICATION IS THAT: @buckleyplanet #ESPC18
  38. 38. THE SECRET TO WHAT IS CHANGE?  Selecting the right tools?  Training your end users on the right features, and new processes?  Praying it will “stick” this time? Permanent change happens only when you help your end users to alter their behaviors. @buckleyplanet #ESPC18
  39. 39. When end users can adapt to change, they become  More efficient  More effective in their roles  More collaborative  More innovative THE SECRET TO WHAT IS CHANGE? @buckleyplanet #ESPC18
  40. 40. LASTING CHANGE, WITHOUT YOUR EFFORTS WILL  People follow the path of least resistance  HOW you reach your destination is just as important as finishing  We focus so much on process and technology, we often forget the people LIKELY FAIL @buckleyplanet #ESPC18
  41. 41. Collaboration change has broad impact Technology not only automates and streamlines, it can fundamentally change what we do, and how we do it. Processes are about alignment of people with technology, and can be a key differentiator for your business – and dramatically change in the future workplace. People are able to adapt and change, but we often pay the least amount of attention to the constant pace of change from which we expect people to learn, adapt, and be productive. @buckleyplanet #ESPC18
  42. 42. Transparency Consistency Iteration Four ingredients to lasting change Collaboration @buckleyplanet #ESPC18
  43. 43. MORNING STAND-UP MEETING THE @buckleyplanet #ESPC18
  44. 44. WHY IT WORKED  We made all of our activities transparent  We kept going  Everyone had a voice, and anyone could write on the board  We constantly revised our priorities, and communicated our changes @buckleyplanet #ESPC18
  45. 45. HINGES ON SUCCESS CULTURE @buckleyplanet #ESPC18
  46. 46. Create a culture with change at its center, and you will find multiple opportunities to step into the role of the Digital Workplace Champion @buckleyplanet #ESPC18
  47. 47. EXPERIMENT WITH CHANGE @buckleyplanet #ESPC18
  48. 48. Microsoft Teams use cases for each department https://docs.microsoft.com/en-us/microsoftteams/quick-start-enable-teams
  49. 49. www.SuccessWithTeams.com @buckleyplanet #ESPC18
  50. 50. 1. Identify your key stakeholders, champions, and user profiles 2. Identify & select your business scenarios 3. Conduct a pilot that includes business users, champions, and IT professionals. 4. Design, launch and manage an adoption campaign, including: • Internal awareness materials such as posters, digital signage, and events • Self-help and training information in a single location • A defined feedback mechanism • Pre-defined success measures (solution adoption, views of key materials, attendance at courses) 5. Build a champion program alongside your service deployment 6. Provide a standard feedback method 7. Measure and share success 8. Adjust your messaging and methods based on feedback, repeat @buckleyplanet #ESPC18
  51. 51. Christian Buckley cbuck@collabtalk.com @buckleyplanet Thank you very much! @buckleyplanet #ESPC18

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