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How Personality and Culture Determine Collaboration Success

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Virtual keynote for SharePoint Saturday Virginia Beach (#SPSVB) on January 12th, 2019. http://www.spsevents.org/city/VaBeach/VB2019/home

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How Personality and Culture Determine Collaboration Success

  1. 1. How Personality and Culture Determine Collaboration Success Christian Buckley Founder & CEO of CollabTalk LLC
  2. 2. COMMUNICATION CAN BE COMPLEX @buckleyplanet #SPSVB
  3. 3. CHANGE IS INCREDIBLY DIFFICULT THE PROBLEM WITH COMMUNICATION IS THAT: @buckleyplanet #SPSVB
  4. 4. THE SECRET TO WHAT IS CHANGE?  Selecting the right tools?  Training your end users on the right features, and new processes?  Praying it will “stick” this time? Permanent change happens only when you help your end users to alter their behaviors. @buckleyplanet #SPSVB
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  8. 8. ON THE TOPIC OF WHY START GROUP DYNAMICS?  Most communication and collaboration issues are NOT about the technology  Finding the right “cultural fit” is essential  Understanding your team or corporate culture is a necessary first-step  And strong change management will help ensure your ongoing success
  9. 9. HINGES ON SUCCESS CULTURE @buckleyplanet #SPSVB
  10. 10. YOUR COLLABORATION NEEDS CAN ALSO BE COMPLEX @buckleyplanet #SPSVB
  11. 11. Which tool to use when? @buckleyplanet #SPSVB
  12. 12. TOO MANY OPTIONS CAN ACTUALLY DECREASE PRODUCTIVITY @buckleyplanet #SPSVB
  13. 13. The Use Case Drives the Technology Co-Creating Content Office Online Office Desktop Rich content authoring Word, Excel, PowerPoint, OneNote simultaneous Multi-user, co-authoring Online editing available inside SharePoint and Yammer Mail & Calendar Outlook Traditional Inbox Point to Point Messaging Distribution Lists Scheduled Calendar Invites Voice, Video & Meetings Skype for Business Common platform for presence Point-to-Point Real- Time Messaging (IM) Scheduled and ad-hoc Voice and Video Meetings with Desktop Sharing Real-time messaging for High-Velocity teams Collaboration hub for progressive teams Ad-hoc video meetings Chat-based Workspace Microsoft Teams Sites & Content Management SharePoint Online OneDrive for Business Shared file libraries with doc management features, discrete permissions, versioning, metadata Wiki pages, photos and videos Lists, calendars, tasks Swiss Army Knife for Collaboration Enterprise Social Yammer Messages available for serendipitous discovery Communities of Interest, Executive Engagement Teams working openly Polls. Praise (not vice versa) @buckleyplanet #SPSVB
  14. 14. Outlook SharePoint & OneDrive @buckleyplanet #SPSVB
  15. 15. Outlook Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive @buckleyplanet #SPSVB
  16. 16. Outlook Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive @buckleyplanet #SPSVB
  17. 17. Outlook The “Ubiquitous” Loop Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive Groups, Graph, and Security @buckleyplanet #SPSVB
  18. 18. How does that translate into Microsoft solutions? @buckleyplanet #SPSVB
  19. 19. Depends. @buckleyplanet #SPSVB
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  27. 27. When end users can adapt to change, they become  More efficient  More effective in their roles  More collaborative  More innovative THE SECRET TO WHAT IS CHANGE? @buckleyplanet #SPSVB
  28. 28. LASTING CHANGE, WITHOUT YOUR EFFORTS WILL  People follow the path of least resistance  HOW you reach your destination is just as important as finishing  We focus so much on process and technology, we often forget the people LIKELY FAIL @buckleyplanet #SPSVB
  29. 29. Transparency Consistency Iteration Four ingredients to lasting change Collaboration @buckleyplanet #SPSVB
  30. 30. MORNING STAND-UP MEETING THE @buckleyplanet #SPSVB
  31. 31. WHY IT WORKED  We made all of our activities transparent  We kept going  Everyone had a voice, and anyone could write on the board  We constantly revised our priorities, and communicated our changes @buckleyplanet #SPSVB
  32. 32. HINGES ON SUCCESS CULTURE @buckleyplanet #SPSVB
  33. 33. Create a culture with change at its center, and you will inevitably find collaboration success @buckleyplanet #SPSVB
  34. 34. EXPERIMENT WITH CHANGE @buckleyplanet #SPSVB THE KEY IS TO:
  35. 35. 1. Identify your key stakeholders, champions, and user profiles 2. Identify & select key business scenarios and real projects 3. Conduct pilots that include business users, champions, and IT professionals (refine, repeat) 4. Design, launch and manage an adoption campaign, including: • Internal awareness materials such as posters, digital signage, and events • Self-help and training information in a single location • A defined feedback mechanism • Pre-defined success measures (solution adoption, views of key materials, attendance at courses) 5. Build a champion program alongside your service deployment 6. Provide a standard feedback method – make it transparent and keep it up to date 7. Measure and share your success 8. Adjust your messaging and methods based on feedback (rinse, repeat) @buckleyplanet #SPSVB
  36. 36. Christian Buckley cbuck@collabtalk.com @buckleyplanet Thank you very much! @buckleyplanet #SPSVB

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