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The Chazin Group The  POWER  of Persuasion The Chazin Group
<ul><li>Special Thanks </li></ul>
<ul><li>In the next 3 hours… </li></ul>
This Morning’s Agenda    Winning Trust    Building Credibility    The Confidence to Lead    Influencing Others    Mot...
<ul><li>Winning Trust </li></ul>
<ul><li>Why Did You </li></ul><ul><li>Choose </li></ul><ul><li>MEDICINE? </li></ul>
 
Hippocratic Oath
<ul><li>Give all the credit, take all the blame. </li></ul><ul><li>Be accountable at all times. </li></ul><ul><li>Help oth...
<ul><li>Show that you know how to work with and earn the support of upper management. </li></ul><ul><li>Signal an error, a...
<ul><li>Show consistency in the values that influence your decision-making. </li></ul><ul><li>Demonstrate awareness of all...
<ul><li>Building Credibility </li></ul>
<ul><li>Never EVER lie. </li></ul><ul><li>Don’t try to cover up mistakes. </li></ul><ul><li>Be honest with everyone you de...
<ul><li>Possess the facts to support your assertions/ claims/statements. </li></ul><ul><li>Maintain others’ confidentialit...
<ul><li>Serve on panels. </li></ul><ul><li>Speak at conferences. </li></ul><ul><li>Join industry associations. </li></ul><...
The Chazin Group The Chazin Group The Credibility Pyramid Graham Jones credibility pyramid - www.problogger.net/archives/2...
<ul><li>The Confidence to Lead: It’s  IN   You </li></ul>
<ul><li>Defining Leadership </li></ul><ul><li>Possess a VISION </li></ul><ul><li>A person who  builds consensus, guides, o...
<ul><li>What Makes A Leader? </li></ul><ul><li>“ They may forget what you said, but they will never forget  how you make t...
<ul><li>What Makes A Leader? </li></ul><ul><li>“ The secret of joy in work is contained in one word - excellence.”  Unknow...
<ul><li>What Makes A Leader? </li></ul><ul><li>A person who rules, guides or inspires others. </li></ul><ul><li>Generally ...
<ul><li>What Makes A Leader  GREAT </li></ul><ul><li>Leading is Setting Direction & Guiding Others to Follow. </li></ul><u...
<ul><li>What Makes A Leader  GREAT </li></ul><ul><li>Developing Great Decision-Making Skills: </li></ul><ul><ul><li>Do not...
The Chazin Group The Chazin Group The Confidence to Lead <ul><li>How To Become A Leader </li></ul><ul><li>Check Yourself…W...
<ul><li>Management is detrimental;  leadership is critical : </li></ul>Becoming a GREAT Leader… MANAGEMENT LEADERSHIP “ Ma...
<ul><li>Your Five Step Plan </li></ul><ul><li>Plans </li></ul><ul><li>Has A Vision </li></ul><ul><li>Shares Their Vision <...
The Chazin Group The Chazin Group Becoming a GREAT Leader <ul><li>Embrace Decisiveness Over Inclusivity </li></ul><ul><li>...
The Chazin Group The Chazin Group People Are Following. Now What? <ul><li>Serve People’s Needs </li></ul><ul><li>Listen HA...
<ul><li>Influencing Others </li></ul>
<ul><li>Become a coach/mentor. </li></ul><ul><li>Offer to conduct training. </li></ul><ul><li>Offer your support. </li></u...
<ul><li>Motivational Leadership </li></ul>
<ul><li>Leadership Styles </li></ul><ul><li>Autocratic </li></ul><ul><li>Bureaucratic </li></ul><ul><li>Charismatic </li><...
<ul><li>Leadership Styles </li></ul><ul><li>Laissez-Faire / Delegative </li></ul><ul><li>People/Relations-Oriented </li></...
<ul><li>Leadership Styles </li></ul><ul><li>Task-Oriented </li></ul><ul><li>Transactional </li></ul><ul><li>Transformation...
The Chazin Group <ul><li>Leadership Styles </li></ul><ul><li>The Ethical Leader: People, Purpose, Probity, Plant </li></ul...
<ul><li>Motivational Leadership </li></ul>Democrat Autocrat Trans- actional Trans- formational YOU?
<ul><li>Planning & </li></ul><ul><li>Accountability </li></ul>
<ul><li>Identify Best Practice </li></ul><ul><li>Codify Best Practice </li></ul><ul><li>Train the Process </li></ul><ul><l...
<ul><li>The realities you face: </li></ul><ul><ul><li>The economics of healthcare planning </li></ul></ul><ul><ul><li>The ...
<ul><li>The landscape: </li></ul><ul><ul><li>Admitting </li></ul></ul><ul><ul><li>Inpatient wards </li></ul></ul><ul><ul><...
Planning & Accountability
Planning & Accountability
Planning & Accountability
<ul><li>Overcoming Roadblocks & Barriers </li></ul>
<ul><li>Persistence </li></ul><ul><li>Get out of your own way and don’t listen to your  HEAD TRASH </li></ul><ul><li>Attac...
Dare to be GREAT!
If I only had a  hammer …
 
<ul><li>Take Calculated Risks </li></ul><ul><li>Set  STRETCH  Goals </li></ul><ul><li>Embrace Change </li></ul><ul><li>Run...
How have  YOU  tapped into the diversity & strengths of your team,  for the continued growth of NYHQ?
“ Good is the Enemy of Great.” Jim Collins
In EVERY type of organization that transforms  from GOOD to GREAT , certain attributes exist .
“ Your work is going to fill a large part of your life, and the only way to be truly satisfied is to  do what you believe ...
 
 
 
 
 
 
 
That’s How It’s  ALWAYS  Been Done
 
 
DO IT  Approach
D   Define  the problem O   Open  your mind & apply creative techniques I   Identify  the Solution T   Transform : impleme...
Brainstorming
Brainwriting
The Disney Creative Strategy
   Dreamer    Realist    Critic Go through all 3 stages
Starbursting
Starbursting IDEA / Issue Challenge WHO WHAT HOW WHERE WHEN WHY
Metaphorical Thinking
 
Intake Neuroscience Institute Cancer Center Nursing Cardiology Admissions Surgery Emergency Care  Pediatrics Radiology
Provocation
 
Attribute Listing
Emergency Care Women’s  Health Children’s Health Cancer Center Pediatric Emergency Maternity Care Pediatric Inpatient Look...
Reframing Matrix
4  Perspective  Approach! <ul><li>Product / Service Perspective :  Is something WRONG with the product ? </li></ul><ul><li...
<ul><li>Problem Perspective: </li></ul><ul><li>X </li></ul><ul><li>X </li></ul><ul><li>X  </li></ul><ul><li>Planning Persp...
Seeking Inspiration
 
Help Is All Around You
Conflict Is Actually a  GOOD   Thing…
“ Conflict is the gadfly of thought. It stirs us to observation and memory. It instigates to invention. It shocks us out o...
 
 
“ Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stor...
 
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Power of Persuasion

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Power of Persuasion

  1. 1. The Chazin Group The POWER of Persuasion The Chazin Group
  2. 2. <ul><li>Special Thanks </li></ul>
  3. 3. <ul><li>In the next 3 hours… </li></ul>
  4. 4. This Morning’s Agenda  Winning Trust  Building Credibility  The Confidence to Lead  Influencing Others  Motivational Leadership  Planning & Accountability  Overcoming Barriers “ CREATIVELY ”
  5. 5. <ul><li>Winning Trust </li></ul>
  6. 6. <ul><li>Why Did You </li></ul><ul><li>Choose </li></ul><ul><li>MEDICINE? </li></ul>
  7. 8. Hippocratic Oath
  8. 9. <ul><li>Give all the credit, take all the blame. </li></ul><ul><li>Be accountable at all times. </li></ul><ul><li>Help others. </li></ul><ul><li>Make your words your actions. </li></ul><ul><li>Show that you’re working for others’ best interests as well as your own. </li></ul><ul><li>Listen respectfully and value others. </li></ul><ul><li>Share what you know about the direction NY Hospital Queens is heading. </li></ul>The Chazin Group The Chazin Group Winning Trust
  9. 10. <ul><li>Show that you know how to work with and earn the support of upper management. </li></ul><ul><li>Signal an error, a breakdown, a missed objective that will affect other people's expectations. </li></ul><ul><li>Respect old ideas while you dig for new ones. </li></ul>The Chazin Group The Chazin Group Winning Trust
  10. 11. <ul><li>Show consistency in the values that influence your decision-making. </li></ul><ul><li>Demonstrate awareness of all the key ramifications of your decision. </li></ul><ul><li>Explain why you are shifting management styles--from participative to more autocratic--when the situation calls for a shift. </li></ul><ul><li>Let people know the downside (negatives) as well as the good news. </li></ul><ul><li>Support your subordinates' decisions. </li></ul>The Chazin Group The Chazin Group Winning Trust
  11. 12. <ul><li>Building Credibility </li></ul>
  12. 13. <ul><li>Never EVER lie. </li></ul><ul><li>Don’t try to cover up mistakes. </li></ul><ul><li>Be honest with everyone you deal with. </li></ul><ul><li>Follow through on all your promises. </li></ul><ul><li>Stand by your convictions. </li></ul><ul><li>Show respect by listening to the concerns of others. </li></ul>The Chazin Group The Chazin Group Building Credibility
  13. 14. <ul><li>Possess the facts to support your assertions/ claims/statements. </li></ul><ul><li>Maintain others’ confidentiality. </li></ul><ul><li>Become a subject matter expert. </li></ul><ul><li>Get published. </li></ul><ul><li>Obtain all the necessary certifications and accreditations. </li></ul>The Chazin Group The Chazin Group Building Credibility
  14. 15. <ul><li>Serve on panels. </li></ul><ul><li>Speak at conferences. </li></ul><ul><li>Join industry associations. </li></ul><ul><li>If you don’t know something…say so, and commit to getting the answer. </li></ul><ul><li>Don’t let your emotions color your judgement. </li></ul>The Chazin Group The Chazin Group Building Credibility
  15. 16. The Chazin Group The Chazin Group The Credibility Pyramid Graham Jones credibility pyramid - www.problogger.net/archives/2009/07/12/how-to-build-credibility/
  16. 17. <ul><li>The Confidence to Lead: It’s IN You </li></ul>
  17. 18. <ul><li>Defining Leadership </li></ul><ul><li>Possess a VISION </li></ul><ul><li>A person who builds consensus, guides, or inspires others </li></ul><ul><li>Generally refers to the position or office of an authority figure </li></ul><ul><li>The ability to get people to follow willingly </li></ul><ul><li>About behavior first, skills second </li></ul><ul><li>Creating buy in </li></ul>The Chazin Group The Chazin Group The Confidence to Lead
  18. 19. <ul><li>What Makes A Leader? </li></ul><ul><li>“ They may forget what you said, but they will never forget  how you make them feel.” Carol Buchner </li></ul><ul><li>“ Many of life's failures are people who did not realize how close they were to success when they gave up.” Thomas Edison </li></ul><ul><li>“ A leader is one who knows the way, goes the way, and shows the way.” John C. Maxwell </li></ul><ul><li>“ Too many people overvalue what they are not and undervalue what they are.” Malcolm Forbes </li></ul>The Chazin Group The Chazin Group The Confidence to Lead
  19. 20. <ul><li>What Makes A Leader? </li></ul><ul><li>“ The secret of joy in work is contained in one word - excellence.” Unknown </li></ul><ul><li>“ To know how to do something well is to enjoy it.” Pearl S. Buck </li></ul><ul><li>“ Outstanding leaders appeal to the hearts of their followers - not their minds.” Unknown </li></ul><ul><li>“ Praise loudly, blame softly.” Catherine the Great </li></ul>The Chazin Group The Chazin Group The Confidence to Lead
  20. 21. <ul><li>What Makes A Leader? </li></ul><ul><li>A person who rules, guides or inspires others. </li></ul><ul><li>Generally refers to the position or office of an authority figure. </li></ul><ul><li>Descriptions abound: </li></ul><ul><ul><li>“ Never doubt that a small group of committed individuals can change the world. Indeed, it’s the only thing that ever has.” Margaret Mead </li></ul></ul><ul><ul><li>“ A leader is a dealer in hope.” Napoleon Bonaparte </li></ul></ul><ul><ul><li>“ The leadership instinct you are born with is the backbone. You develop the funny bone and the wishbone that go with it.” Elaine Agather (Chairman, Chase) </li></ul></ul><ul><ul><li>“ Do you wish to rise? Begin by descending. You plan a tower that will pierce the clouds? Lay first the foundation of humility.” St. Augustine </li></ul></ul>The Chazin Group The Chazin Group The Confidence to Lead
  21. 22. <ul><li>What Makes A Leader GREAT </li></ul><ul><li>Leading is Setting Direction & Guiding Others to Follow. </li></ul><ul><li>The Golden Rule: </li></ul><ul><ul><li>Perhaps the single most important technique for you to motivate the people you supervise is… treat others the way you wish to be treated. </li></ul></ul><ul><ul><li>Sounds simple? It’s not! </li></ul></ul>The Chazin Group The Chazin Group The Confidence to Lead
  22. 23. <ul><li>What Makes A Leader GREAT </li></ul><ul><li>Developing Great Decision-Making Skills: </li></ul><ul><ul><li>Do not make decisions that aren’t yours to make. </li></ul></ul><ul><ul><li>Choose from alternatives, not “Right & Wrong.” </li></ul></ul><ul><ul><li>Avoid snap decisions. </li></ul></ul><ul><ul><li>Make decisions while you have time. </li></ul></ul><ul><ul><li>Do your decision-making on paper. </li></ul></ul>The Chazin Group The Chazin Group The Confidence to Lead
  23. 24. The Chazin Group The Chazin Group The Confidence to Lead <ul><li>How To Become A Leader </li></ul><ul><li>Check Yourself…Who Are You? </li></ul><ul><ul><li>People Have to WANT to Follow You </li></ul></ul><ul><li>Possess Self Knowledge </li></ul><ul><ul><li>Your Strengths & Weaknesses </li></ul></ul><ul><ul><li>Seek Opinions / Criticisms </li></ul></ul><ul><li>Become a Role Model </li></ul><ul><li>Make Your Words Your Actions </li></ul><ul><ul><li>Your Actions Should Mirror Your Words </li></ul></ul>
  24. 25. <ul><li>Management is detrimental; leadership is critical : </li></ul>Becoming a GREAT Leader… MANAGEMENT LEADERSHIP “ Management” (from Old French ménagement “the art of conducting, directing”, from Latin manu agere “to lead by the hand”) characterizes the process of leading and directing all or part of an organization, often a business, through the deployment and manipulation of resources (human, financial, material, intellectual or intangible)… <ul><li>Possess a VISION </li></ul><ul><li>A person who builds consensus, guides, or inspires others </li></ul><ul><li>Generally refers to the position or office of an authority figure </li></ul><ul><li>The ability to get people to follow willingly </li></ul><ul><li>About behavior first, skills second </li></ul><ul><li>Creates “buy in” </li></ul>
  25. 26. <ul><li>Your Five Step Plan </li></ul><ul><li>Plans </li></ul><ul><li>Has A Vision </li></ul><ul><li>Shares Their Vision </li></ul><ul><li>Takes Charge </li></ul><ul><li>Inspire Through Example! </li></ul>Becoming a GREAT Leader…
  26. 27. The Chazin Group The Chazin Group Becoming a GREAT Leader <ul><li>Embrace Decisiveness Over Inclusivity </li></ul><ul><li>Know Just Enough Technology </li></ul><ul><li>Manage Your Time </li></ul><ul><li>Work Long Hours </li></ul><ul><li>Create a Positive Environment </li></ul>
  27. 28. The Chazin Group The Chazin Group People Are Following. Now What? <ul><li>Serve People’s Needs </li></ul><ul><li>Listen HARD! </li></ul><ul><li>Keep Earning Their Trust </li></ul><ul><li>Pursue Change </li></ul><ul><li>Share Leadership </li></ul><ul><li>Build Teams </li></ul><ul><li>Leadership & Development </li></ul>
  28. 29. <ul><li>Influencing Others </li></ul>
  29. 30. <ul><li>Become a coach/mentor. </li></ul><ul><li>Offer to conduct training. </li></ul><ul><li>Offer your support. </li></ul><ul><li>Engage extended staff like hospitality services. </li></ul><ul><li>Live your convictions. </li></ul>The Chazin Group The Chazin Group Influencing Others
  30. 31. <ul><li>Motivational Leadership </li></ul>
  31. 32. <ul><li>Leadership Styles </li></ul><ul><li>Autocratic </li></ul><ul><li>Bureaucratic </li></ul><ul><li>Charismatic </li></ul><ul><li>Democratic/Participative </li></ul>The Chazin Group The Chazin Group Motivational Leadership
  32. 33. <ul><li>Leadership Styles </li></ul><ul><li>Laissez-Faire / Delegative </li></ul><ul><li>People/Relations-Oriented </li></ul><ul><li>Servant Leader </li></ul>The Chazin Group The Chazin Group Motivational Leadership
  33. 34. <ul><li>Leadership Styles </li></ul><ul><li>Task-Oriented </li></ul><ul><li>Transactional </li></ul><ul><li>Transformational </li></ul>The Chazin Group The Chazin Group Motivational Leadership
  34. 35. The Chazin Group <ul><li>Leadership Styles </li></ul><ul><li>The Ethical Leader: People, Purpose, Probity, Plant </li></ul>The Chazin Group Motivational Leadership The character or personality of a good ethical organization and leader. Sourced from: www.businessballs.com/ethical_management_leadership.htm
  35. 36. <ul><li>Motivational Leadership </li></ul>Democrat Autocrat Trans- actional Trans- formational YOU?
  36. 37. <ul><li>Planning & </li></ul><ul><li>Accountability </li></ul>
  37. 38. <ul><li>Identify Best Practice </li></ul><ul><li>Codify Best Practice </li></ul><ul><li>Train the Process </li></ul><ul><li>Coach the Process </li></ul><ul><li>Measure the Process </li></ul><ul><li>Compensate the Process </li></ul><ul><li>Constantly Improve the Process </li></ul>http://hbswk.hbs.edu/archive/5028.html 7 Steps to Standards of Care
  38. 39. <ul><li>The realities you face: </li></ul><ul><ul><li>The economics of healthcare planning </li></ul></ul><ul><ul><li>The codes </li></ul></ul><ul><ul><li>The regulations </li></ul></ul><ul><ul><li>The ROI on upgrading facilities </li></ul></ul><ul><ul><li>Input from physicians, staff, and community leaders is required </li></ul></ul>The Chazin Group The Chazin Group Planning & Accountability
  39. 40. <ul><li>The landscape: </li></ul><ul><ul><li>Admitting </li></ul></ul><ul><ul><li>Inpatient wards </li></ul></ul><ul><ul><li>Outpatient areas </li></ul></ul><ul><ul><li>Surgical suites </li></ul></ul>The Chazin Group The Chazin Group Planning & Accountability
  40. 41. Planning & Accountability
  41. 42. Planning & Accountability
  42. 43. Planning & Accountability
  43. 44. <ul><li>Overcoming Roadblocks & Barriers </li></ul>
  44. 45. <ul><li>Persistence </li></ul><ul><li>Get out of your own way and don’t listen to your HEAD TRASH </li></ul><ul><li>Attack a problem from all angles </li></ul><ul><li>Implementation intentions are strategies to overcome habits </li></ul><ul><li>Plan all known contingencies </li></ul><ul><li>Creative problem solving </li></ul>The Chazin Group The Chazin Group Overcoming Roadblocks & Barriers
  45. 46. Dare to be GREAT!
  46. 47. If I only had a hammer …
  47. 49. <ul><li>Take Calculated Risks </li></ul><ul><li>Set STRETCH Goals </li></ul><ul><li>Embrace Change </li></ul><ul><li>Run Towards Challenges </li></ul><ul><li>Lean Into Discomfort </li></ul><ul><li>Take on NEW Responsibilities </li></ul><ul><li>Find GREAT Allies </li></ul>
  48. 50. How have YOU tapped into the diversity & strengths of your team, for the continued growth of NYHQ?
  49. 51. “ Good is the Enemy of Great.” Jim Collins
  50. 52. In EVERY type of organization that transforms from GOOD to GREAT , certain attributes exist .
  51. 53. “ Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work . . .” Steve Jobs
  52. 61. That’s How It’s ALWAYS Been Done
  53. 64. DO IT Approach
  54. 65. D Define the problem O Open your mind & apply creative techniques I Identify the Solution T Transform : implement the solution using an action plan
  55. 66. Brainstorming
  56. 67. Brainwriting
  57. 68. The Disney Creative Strategy
  58. 69.  Dreamer  Realist  Critic Go through all 3 stages
  59. 70. Starbursting
  60. 71. Starbursting IDEA / Issue Challenge WHO WHAT HOW WHERE WHEN WHY
  61. 72. Metaphorical Thinking
  62. 74. Intake Neuroscience Institute Cancer Center Nursing Cardiology Admissions Surgery Emergency Care Pediatrics Radiology
  63. 75. Provocation
  64. 77. Attribute Listing
  65. 78. Emergency Care Women’s Health Children’s Health Cancer Center Pediatric Emergency Maternity Care Pediatric Inpatient Look Good Feel Better EMS Service Ambulatory Care Neonatal Intensive Care Man-to-Man Emergency Medicine Gynecologic Oncology Children’s Ambulatory Care Support Group for Cancer Caregivers Adult Service Maternal-Fetal Medicine The Pediatric ER Radiation Oncology
  66. 79. Reframing Matrix
  67. 80. 4 Perspective Approach! <ul><li>Product / Service Perspective : Is something WRONG with the product ? </li></ul><ul><li>Planning Perspective : Are our business plans faulty ? </li></ul><ul><li>Potential Perspective : If we increase our workload, projects, service offerings, how would we achieve this ? </li></ul><ul><li>People Perspective : Do we have the right people in the right jobs ? </li></ul>
  68. 81. <ul><li>Problem Perspective: </li></ul><ul><li>X </li></ul><ul><li>X </li></ul><ul><li>X </li></ul><ul><li>Planning Perspective: </li></ul><ul><li>X </li></ul><ul><li>X </li></ul><ul><li>X </li></ul><ul><li>Potential Perspective: </li></ul><ul><li>X </li></ul><ul><li>X </li></ul><ul><li>X </li></ul><ul><li>People Perspective: </li></ul><ul><li>X </li></ul><ul><li>X </li></ul><ul><li>X </li></ul>Problem Being Addressed
  69. 82. Seeking Inspiration
  70. 84. Help Is All Around You
  71. 85. Conflict Is Actually a GOOD Thing…
  72. 86. “ Conflict is the gadfly of thought. It stirs us to observation and memory. It instigates to invention. It shocks us out of sheep like passivity, and sets us at noting and contriving.” John Dewey
  73. 89. “ Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity.” Joseph Sugarman

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