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Smart people document outcomes by @ecgstudio

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C-Suite executives care more about business outcomes than traditional process mapping. Move beyond Input-Process-Output and find out how to document business processes and flowcharts in a way that gets people engaged, excited and committed to process.

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Smart people document outcomes by @ecgstudio

  1. 1. W H I T E P A P E R SMART PEOPLE DOCUMENT OUTCOMES C -S U IT E E X E CU T IV E S C A RE M O RE A BO U T BU S IN E SS O U T CO M E S T H A N TR A DIT IO N A L PR O CE S S M A PP ING we create understanding
  2. 2.                              2  ecgstudio.com | Copyright © 2012 All Rights Reserved “The culprits (of bad performance) are a variety of organizational ‘ills,’ including lack of clear directions and goals, sub-optimized processes, excessive paperwork and reporting requirements, unproductive meetings, inappropriate systems and tools, etc” ~ Tor Dahl, former president of the World Confederation of Productivity Science and a member of the Board of Directors for the American Productivity and Quality Center
  3. 3.                              3  ecgstudio.com | Copyright © 2012 All Rights Reserved Outcome-oriented processes can help your organization become more focused and agile in several ways: Increase Productivity: In today’s economy you need to do more with fewer resources. Focusing on process outcomes helps your organization increase its productivity. Speed to Market: When a new idea or product comes along, effective processes helps you be one of the leaders, not one of the followers who were too late to take advantage of the new market. Reach Global Markets: Outcome oriented processes can help you streamline your supply chain operations, so you can take advantage of opportunities no matter where they may exist, Achieve Compliance: Keeping up with complex compliance, regulatory, and corporate governance requirements can be very costly and time-consuming. Using outcome-oriented processes helps you keep these costs under control. Accelerate Innovation: You need a business environment where innovation isn’t only encouraged but also where innovation is a normal part of daily operation. Here, too, outcome-oriented processes can help make that possible. outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  4. 4.                              4  ecgstudio.com | Copyright © 2012 All Rights Reserved Understanding How Outcome Oriented Processes Benefits Your Organization The basic value proposition of outcome-oriented processes is the ability to deliver what matters most with more precision and higher quality. Business processes are pervasive in any organization. These processes represent all the activities that organizations in all industries undertake. Some processes are highly structured, such as high-volume manufacturing processes, while others, such as medical care that must be tailored to specific patients’ needs, are more unstructured. You may not think of the activities performed within your organization as business processes, but that’s exactly what they are. As you try to improve your operations, you’re engaging in a process improvement project. Clearly, you want to leverage advanced methodologies and technologies to deliver consistent, repeatable, and more efficient outcomes as you work on this improvement project. Outcome-oriented processes help you define and manage your business processes so you can reach your desired goals. outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  5. 5.                              5  ecgstudio.com | Copyright © 2012 All Rights Reserved Making faster decisions Speed and agility are very important to the success of any business. Developing outcome-based processes requires eliciting requirements and attributes from process stakeholders. Process stakeholders are those that contribute to and depend on the process. Adding “outcomes” to the traditional input-proces-output model results in processes that flow smoother, with greater emphasis on assuring the right information is delivered to the right resource, at the right time, in the right manner. Process-outcomes are constructed from conversations with stakeholders. They are the meta (or attribute) data that represents not just what is to be delivered (output) but how (outcome). Processes defined based on outcomes, creates highly repeatable workflows and systems that highlights both the activity as well as the outcome (or value add). Distinguishing the elements in this way, allows business leader to gain the right level of process-visibility that enables them to make systematic decisions more quickly, diagnose breakdowns by activity, workflow or outcome quality as well as system or resource. outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  6. 6.                              6  ecgstudio.com | Copyright © 2012 All Rights Reserved Only 59% of work time is productive Check out what gets in the way of higher productivity: §Inufficient planning and control (43%) §Inadequate management (23%) § Poor working morale systems and tools, etc”
  7. 7.                              7  ecgstudio.com | Copyright © 2012 All Rights Reserved Making better decisions Because outcome-oriented processes can help make sure you know what the process should deliver and help you diagnosis breakdows faster, you are able to make better business decisions. Furthermore, having a process-outcome-only view of the workflow, puts you in position to quickly gauge the impact of proposed changes in a much more consistent and reliable manner. And most business leaders find that improtant. Making financially sound decisions In addition to fast, better decisions, outcome-oriented processes are measurable. That means they can be quantified in financial terms. Decisions can be made to help maximize the financial returns by minimizing time spent, maximizing the use of resources, and reducing waste to an absolute minimum. The bottom line is that outcome-oriented processes can help improve your workflow, group focus and decision-making process by making outcomes visible, more intelligent, and better financial performers. How do your processes measure up? Consider the outcomes of bad processes and note, those that apply to your team. outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  8. 8.                              8  ecgstudio.com | Copyright © 2012 All Rights Reserved 10 Outcomes of Bad Processes + 1 More April 2012, Gartner Research predicts poor business process management practices will “topple” 10 Global 2000 companies by 2014, while improved BPM techniques will improve margins for countless others. Bad processes lead to: 1. unhappy customers 2. bad product (returned, rejected, rework) 3. demoralized teams (underperformance, disengagement, vocale discontent) 4. waste and variation (everyone does it differently) 5. unmeasurable workflows (limited or no measures) 6. acceptable mediocrity (underperforming culture) 7. frustrated stakeholders (people tend to work around your area when they can) 8. slow onboarding (consider cost of covering position while vacant, finding a replacement, then getting them up to speed) 9. institutional knowledge loss 10. lack of respect from or support by supervision 11. slower revenue growth outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  9. 9.                              9  ecgstudio.com | Copyright © 2012 All Rights Reserved Most organizations are operating with a 5% to 10% productivity loss that better leadership practices could eliminate
  10. 10.                              10  ecgstudio.com | Copyright © 2012 All Rights Reserved Why Changing to Outcome-Oriented Processes Now Makes Sense Traditional documentation methods focus on activities and outputs. Outcome-oriented processes focus on the result of the process and its value proposition to its consumer. The savings link directly to the bottome line. Consider the benefits: • Team focus shifts to delivering desirable- outcomes crucial to internal/external customers. • Elimination of process variation and inconsistency • Targeted improvements that provide the largest financial return on effort and can be measured by increased profit, revenue and customer satisfaction • Far-reaching shifts in organizational behavior • Visibility into processes and workflows needed to make improvements in quality and velocity At its core, outcome-oriented processes takes rigid, independent processes and transforms them into flexible, choreographed business services that work together to create substantial business value. This transformation can help the organization to adapt to an ever faster changing business climate and global economic challenge. outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  11. 11.                              11  ecgstudio.com | Copyright © 2012 All Rights Reserved It’s a tough market out there Most enterprises are facing ever-increasing challenges just trying to hold onto their market share. In fact, in most cases organizations are dealing with more and more competition every day. You simply can’t afford to sit still and hope for the best. If you take this approach, you risk being replaced by technology, competitors or those that accept every process must have a value proposition that can be clearly articulated, measured and improved. What to do to be competitive in tough markets? Here are a few very important ideas: Improve productivity: To compete and win, you need to be profitable. One of the best ways to improve profitability is by improving your productivity. If you can improve your productivity so your product, service or workflow costs less to deliver, it’s much easier to compete against competitors and mediocrity. Improve decision-making: Automating the decision-making process leads to faster, better, and more fiscally responsible decisions based on business rules. Of course, automating the decision-making process also has positive effects on productivity. outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  12. 12.                              12  ecgstudio.com | Copyright © 2012 All Rights Reserved Improve flexibility: Market demands seem to change almost overnight making flexibility and agility one of the primary keys to success today. If you can’t consistently deliver what the internal / external customers want, in the way they want it, as often as they want it, in the format they want it, at the cost they want it and with the quality they want it – requests for you to do so inevitably will shrink, Waitingwon’timprove things Waiting for improvement to happen on its own is almost a sure path to failure. There’s no better time than when conditions are challenging to make positive improvements in your business processes. It shows you have a handle on the big picture and you are interested in helping others deliver the best work. After all, the people within your organization are almost certainly aware of the current business conditions, and they know your processes need to impove for you (and them) to remain competitive and in some cases, viable. Remember, The most successful changes in organizations have one important thing in common - the people who have a stake in the outcome see the need to change. As people’s understanding of a need for a change went down, the failure rate went up. Take the short 6-question quiz to pinpoint areas for you to examine closer and share it with your team. outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  13. 13.                              13  ecgstudio.com | Copyright © 2012 All Rights Reserved These six questions reflect main business process technologies and best practices implemented today. Every “disagree” and/or “strongle disgree” identifies a systemic process improvement opportunity. Take the quiz: 1. Have you eliminated all rekeying of duplicated data? strongly disagree disagree agree strongly agree ☐ ☐ ☐ ☐ 2. Does your project/program/delivery lead times reflect available capacity? strongly disagree disagree agree strongly agree ☐ ☐ ☐ ☐ 3. Does your key metrics measure process performance? strongly disagree disagree agree strongly agree ☐ ☐ ☐ ☐ 4. If a key process/project breaks (or stalls), does the responisbile manager discover it that day? strongly disagree disagree agree strongly agree ☐ ☐ ☐ ☐ 5. Do you reinvent your processes every there is a new project/campaign? strongly disagree disagree agree strongly agree ☐ ☐ ☐ ☐ 6. The sequence of document origination and closure has been mapped for your most important workflows. strongly disagree disagree agree strongly agree ☐ ☐ ☐ ☐ outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help
  14. 14.                              14  ecgstudio.com | Copyright © 2012 All Rights Reserved Did You Know? You can win back those disengaged people with better leadership practices and better, more effective processes.
  15. 15.                              15  ecgstudio.com | Copyright © 2012 All Rights Reserved How ecgstudio can help ECG Studio works with business leaders in many industries helping them compete on process as well as good products and services. We combine collaborative consulting, social media technology and information design with business process rengineering, to develop technically proficient, visual communications that makes presenting and digesting lots of complex information easier and more desirable. Business leaders turn to ECG Studio to document processes and workflows, establish visual process libraries, implement process and performance governance systems and train/coach/advise internal project teams. Contact Us At ECG Studio, our mission is to create understanding. It’s what makes us different. And better. You will be proud of the work we do together. Some of the world’s largest companies have found a better way to communicate their process-driven strategies with ECG Studio. Are you ready for results too? Contact us. outcome oriented processes can help | outcome oriented process benefits your organization | changing to outcome-oriented process now makes sense | ecgstudio can help

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