There’sa lot to about Facebook! Facebook Pages for Business Erin Caples, M.A.
About Me O 15 years in Greater Lowell O National Park Service O Workforce Development O Community Health O Higher Ed O Chamber of Commerce O Non-profit volunteerism O Roughly 18 years in “social media” (how is that possible?)
History lesson in 30 seconds O Mark Zuckerberg O Started as Harvard exclusive “Fashmash” – spread like wildfire O “The Social Network” O Today - Over 900 million active users O >450 million on mobile devices, and twice as active
Who cares? You Should.O Over 80% of Americans use social mediaO American’s spend more time on Facebook than any other websiteO More than half of users log in at least once a day… that’s 450 million people!O Social Media users are more influential and active onlineO 90% of people trust recommendations, only 14% trust ads. www.socialmediaexaminer.com
Policies and ProceduresMake sure you’ve covered yourself
Who’s on your team? O Determine admins/social media team O Conduct a “pre-mortem”: assemble a team prior to launch. Figure out why it could fail, then have plans in place to prevent fail.
Create company policyO Support open dialogue and the exchange of ideasO Core Values: Respect, Integrity and ValueO Be who you areO Be thoughtful about how you present yourselfO Don’t engage in online fightsO Use your best judgment
What happens if there’s a “crisis”O Determine team – Must include “decision makers”O Be proactive and monitor your brandO Make sure you have the factsO Control the messageO Be calm, move fast.O Never underestimate 1 person
ProfilesHold your breath, you’re about to go social!
All the boring stuff…O SettingsO PrivacyO AdminsO Photos or no photos?O Featured likesO Notifications
Avoiding viruses!O Think before you Act. The hackers and cybercriminals who want your information know that Facebook users will often click on an interesting post without a moment’s thought. If a post sounds a bit over-the-top like a headline out of a tabloid, this is your first warning sign.O Avoid Links and videos with Catchy words like “funniest ever,” “most hilarious video on Facebook,” or “you’ve got to see this.”O Do some keyword research to see if the post in question comes up in a search engine with information about a current virus or trojan.
Content and ConversationO Be genuine.O Don’t “mask” advertising in your postsO Engage your communityO Share your expertise
Think like a customer!O David Carroll O United Airlines O Taylor GuitarsO Customer ServiceO Communication
Sealed with a K.I.S.S.O Keep it short and sweet!O Posts that are 80 characters or less generate 27% higher engagement rate (buddymedia.com)
Photos, Videos and Tags, OH MY!O Photos are KING (or queen) when it comes to social media.O MotivationalO Product spotlightsO Staff Spotlights O *5-10% higher virality
Wait, I only have 2 “likes”…O How to find followers/likes O Solicit friends, family and loyal customers.O Utilize your staff O Ensure you have 100% buy in from your staff O Share your page with your employees, encourage them to share with their family/friendsO Use your captive audience – engage customers on the spot
More ideas…O Add Facebook link on your website:O Add Facebook logo/link on business cards/promo itemsO Try “Fan Base Friday” O Encourage new followers to share their pages with links, hashtags, photos and moreO “Office Hour” O Hold live 1-hour sessions on your Facebook page. Field questions, share ideas, troubleshoot for clients.
Link your BlogO Networked Blogs appO Direct share from your siteO Add a Facebook “like” or share button on your blogO Ask your friends/clients to share your blog posts
Add your mailing list! Utilize your Facebook page to add fans to your mailing list!
Deals• Value • Get customers • Spread the word • Build loyalty
Promos: What’s ok, and what will get you kicked off the island.O Promotions on Facebook must be administered within Apps on Facebook.com, either on a Canvas Page or a Page App. Promotions on Facebook must include the following: O A complete release of Facebook by each entrant or participant. O Acknowledgment that the promotion is in no way sponsored, endorsed/administered by/associated with, Facebook. O Disclosure that the participant is providing information to [disclose recipient(s) of information] and not to Facebook.O You must not condition registration or entry upon the user taking any action using any Facebook features or functionality other than liking a Page, checking in to a Place, or connecting to your app. For example, you must not condition registration or entry upon the user liking a Wall post, or commenting or uploading a photo on a Wall.O You must not use Facebook features or functionality as a promotion’s registration or entry mechanism. For example, the act of liking a Page or checking in to a Place cannot automatically register or enter a promotion participant.O You must not use Facebook features or functionality, such as the Like button, as a voting mechanism for a promotion. You must not notify winners through Facebook, such as through Facebook messages, chat, or posts on profiles (timelines) or Pages.O Definitions: O By “administration” we mean the operation of any element of the promotion, such as collecting entries, conducting a drawing, judging entries, or notifying winners. O By “communication” we mean promoting, advertising or referencing a promotion in any way on Facebook, e.g., in ads, on a Page, or in a Wall post. O https://developers.facebook.com/docs/appsonfacebook/tutorial/
The facts…O Within 1 hour and 20 minutes, your status will get 50% of the “likes” it will EVER receive.O At 2 hours and 15 minutes, 60%.O By 22 hours, you have hit post “lifetime”
Yes, timing is everythingO High Traffic posts: 10 a.m. – 4 p.m.O Post outside business hours : >20% higher engagementO Thursday and Friday have 18% higher read rate
Did you know?O Facebook actually has a “happiness index”?O It increases by 10% on Fridays. The less people want to be at work, they more they are on Facebook!
Promote your post(aka. Little Facebook Quirks)