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Using a Personalised Start Page Service to Deliver a Public Library Portal

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Presentation given by Eddie Byrne, Senior Librarian, Dublin City Public Libraries, at Internet Librarian International, London, 15th October 2009. http://bit.ly/K438L

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Using a Personalised Start Page Service to Deliver a Public Library Portal

  1. 1. Eddie Byrne, Senior Librarian, Dublin City Public Libraries Internet Librarian International London, 15th October 2009 Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Session A105 - Where to Start Using a Personalised Start Page Service to Deliver a Public Library Portal
  2. 2. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries • Why do it? • What are the initial considerations? • What are the Issues / Risks? • Will people use it? • Are there benefits for the Library?
  3. 3. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Why? • To facilitate centralised management of the Internet desktop on all public access PCs (200+) across 21 locations • To provide a value-added product for our Library Web Users • To provide greatly enhanced access to a range of select resources • To enable the promotion of library activities and services via the public access Internet PCs
  4. 4. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Considerations • Budget & Resources • Timeline • Off-the-Shelf or Bespoke? • Hosting – Local or Remote? • Ease of Implemention & Maintenance • Adaptability, Flexibility • Performance – Stability, Speed • Promotion
  5. 5. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Timeline • Nov - Dec 2007 – Investigation, Solution Proposed • January 2008 – Desktop trialled in one location • February 2008 – Roll out to all locations completed • October 2008 – 'Media' tab added • November 6, 2008 -Problems! • November 2008 – Move to new platform
  6. 6. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries The Solution Pageflakes • An Ajax-based Startpage • Resource & Tool aggregator • Sharable Desktop • Organised in Tabs, each tab containing user-defined modules Netvibes (from November 2008) • Little Advertising • Runs Fast • Stable • Strong customer support
  7. 7. Dublin City Public Libraries www.pageflakes.com/dublincitypubliclibrarie s
  8. 8. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries
  9. 9. Dublin City Public Libraries Delicious widget Twitter widget RSS flickr widget
  10. 10. Dublin City Public Libraries 0 Webpage widget Link widget UWA widget (html) Weather widget Stick your notes widget UWA widget (html)
  11. 11. Dublin City Public Libraries Risks? • Platform Failure (Interruptions to Service) • Platform Failure (Loss of Service) • Widget Failure (Malfunction) • Failure of Associated Services (delicious, Twitter) • Reliance on third parties with whom there are no contractual agreements (Risk Assessment for Use of Third Party Web 2.0 Services: A UKOLN Briefing Document, QA Focus, Nov 2007.) Risk Management • Risk Management Strategy in Place • RSS Backup • Netvibes Support • Alternative Solution Ready to Go1
  12. 12. Dublin City Public Libraries 2 Permissions Widget Failure Performance Server Errors Issues Broken Links
  13. 13. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries November 2008 Loss of service for a week (6 - 14 November) Silence from Pageflakes Company Changes Afoot Introduction of prominent advertisement flake without consultation or alternative model being offered Netvibes Alternative Implemented 3 Problems!
  14. 14. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Article Planning & Pitfalls: Using Pageflakes for a Public Library Portal Michael Stephens in conversation with Eddie Byrne Submitted by Michael Stephens on December 1, 2008 ALA Techsource Blog (American Library Association) SEE http://www.alatechsource.org/blog/2008/11/planning-pitfalls-using-pageflakes-for-a- public-library-portal.html 4
  15. 15. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries5 Support
  16. 16. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries6 //faq.netvibes.com/service_status
  17. 17. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries7 Visits: 2403 From Library Internet PCs: 1345 From Outside Library: 1058 (Outside Ireland – 879) 626 84.5% 296 26.4% 178 51.7% 256 33.2% 157 37.6% 368 48.9% 522 61.7%Library = Jun - Aug 2009 + + + + + +2403 = Usage
  18. 18. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries8 Visits: 2403 From Library Internet PCs: 1345 From Outside Library: 1058 (Outside Ireland – 879) 626 84.5% 296 26.4% 178 51.7% 256 33.2% 157 37.6% 368 48.9% 522 61.7%Library = From Outside Library: 1978 (Outside Ireland – 1589) 920 – Outside Ireland Jun - Aug 2009
  19. 19. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Referrals from Netvibes Page To: 9 Online Catalogue: 343 Ranking: No.3 of 43 sources (no.2 – Borrowbooks.ie: 1840; no.4 Wikipedia: 98) dublincity.ie: 540 Ranking: No.20 of 2178 sources (Libraries’ Pages – 370, of which 77 are external) (June – August 2009) Usage
  20. 20. Dublin City Public Libraries 0 • once every other day • twice or three times Acknowledgement: Giada Gelli
  21. 21. Dublin City Public Libraries 1 Acknowledgement: Giada Gelli
  22. 22. Dublin City Public Libraries 2 78.8% (26) Acknowledgement: Giada Gelli
  23. 23. Dublin City Public Libraries 3 Euro Elections Borrowbooks.ie Acknowledgement: Giada Gelli
  24. 24. Dublin City Public Libraries 4 Acknowledgement: Giada Gelli Newbies
  25. 25. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Comments + - Interesting page; good for Euro Elections - It's very easy to use - I like to use Dublin City Library and Netvibes to get more information for myself about entertainment and press section - (Your Netvibes page) has been great. - I am aware of much more that happens in the libraries ..makes it much more obvious that events are happening - Everything is on this site and it is regularly updated - Saves time and recent information updates - Will probably subscribe to Netvibes now that I know it exists 5 Acknowledgement: Giada Gelli
  26. 26. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Comments - - very very slow to load - I was never aware of its existence until this survey - I think it would be nice to have a few simpler RSS feeds - I don't use it - Has not helped. Seems to just duplicate their website - I don´t know what you mean by "start page on netvibes"!! - Hasn’t really changed the way I keep up to date with the library 6 Acknowledgement: Giada Gelli
  27. 27. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries …and! not for the average Public Library user, too techie, sorry "I question ur involvement there. Netvibes is for tech-savvie people, I don't get that vibe from the website and certainly not from my in situ visits. I work in a library myself, I know the library 2.0 vibe: don't waste ur time for the sake of experimentation, users resent it! Even though it's "free" it still costs staff time. If no resources to buy books, engage in person, not via social networking. It's badly perceived." 7 - Library Worker Acknowledgement: Giada Gelli
  28. 28. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries A Success? • Zero Financial Outlay in terms of Product Purchase / Maintenance • Cost Measured in Terms of Staff Time Only • Less Intervention Required by IT Support • Easy to Implement and Maintain • Product Fulfills Requirements (the Why?) • Solution proving largely stable and flexible • Strategies in place in the event of interruptions/ failures • People ARE Using It! 8
  29. 29. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Links • http://www.netvibes.com/dublincitypubliclibraries • http://www.pageflakes.com/dublincitypubliclibraries • http://www.alatechsource.org/blog/2008/11/planning-pitfalls-using-pageflakes- for-a-public-library-portal.html • http://blog.netvibes.com/using-public-pages-as-virtual-libraries/ 9 Acknowledgement Giada Gelli, MLIS Student, University College Dublin, for permission to draw on survey material collated as part of her Master‘s Thesis.
  30. 30. Dublin City Public Libraries www.netvibes.com/dublincitypubliclibraries Many Thanks! 0 Eddie Byrne, Senior Librarian, Dublin City Public Libraries edward.byrne@dublincity.ie www.slideshare.net/ebyrne41 Lest you forget!

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