WAYS TO ACHIEVE SALES
SUCCESS ON THE PHONE
www.ebsta.com @ebstahq linkedin.com/company/ebsta
Your call is in real time. Using an agenda keeps things focused and
will bring the conversation back on track should it go oﬀ course.
HAVE AN AGENDA
Pay attention and ensure you understand what the client is
asking. Don’t waste time giving wrong information because
you’ve not listened.
Prove to the customer that you’re paying attention by considering
what to say before responding.
PAUSE BEFORE RESPONDING
WHAT ARE YOUR PRIORITIES?
Get real answers, make appointments, check your contact
understands and ensure they’re part of the conversation.
Identify who inﬂuences or decides purchasing. Not everyone
requires the same information, so change accordingly.
KNOW THE CONTACTS ROLE
ADAPT YOUR PITCH
Everyone is unique. The best sales people listen carefully, adapt
their pitch and explain how things speciﬁcally apply to the client.
DO YOU NEED ANYTHING EXPLAINED?
Always know who’s against you, why you’re better than them and
how you can explain this in a diplomatic way. Bad
Mouthing, shows a lack of conﬁdence in your own product.
GO GET ‘EM!
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