This document provides an overview and demonstration of TDS managedIP Hosted, a VoIP phone system hosted in TDS's data center. It begins with definitions of key VoIP terminology like VoIP, QoS, hosted, and non-blocking. It then explains that managedIP provides a dedicated, managed network to ensure high quality voice services. The benefits of the managed hosted solution are outlined, including no equipment to purchase or maintain and business continuity. Finally, the demonstration shows features for call control, productivity, and mobility applications enabled by the managedIP system.
2. Agenda
• The terminology
• VoIP, QoS, Hosted, Non-Blocking – what
does it all mean?
• The service
• Why “managed”IP Hosted?
• Why managedIP for your business?
• managedIP Network
• Demonstration
• Call Control
• Productivity
• Mobility
• Call Management
3. The Terminology
Voice over IP (VoIP)
• Voice over Internet Protocol – it’s a protocol, but not one that’s
unique to the Internet
• VoIP technology quickly becoming the standard displacing
traditional analog technology in the public telephone network
• managedIP is not “voice over the Internet”!
• Benefits?
– Single network for voice and data
• One network to maintain and administer
– Quick moves and changes to your voice services
– Optimizing your bandwidth – dynamic allocation of bandwidth for both
your voice and data
– New, advanced applications available impossible with old network
4. The Terminology
Quality of Service (QoS)
• managedIP Hosted delivers you the highest quality of
voice & data services by providing a carefully engineered
network which includes:
– Pre-Sale Site Survey and LAN Assessment to verify your LAN
can support a voice application
– Dedicated, symmetrical bandwidth from our data center to your
business (i.e., not “best effort” on Internet)
– A robust Cisco router, owned and maintained by TDS
– Standard data switch configurations
– Non-proprietary IP telephones tested and configured for
seamless integration to TDS’ network
5. The Service
Why “managed” IP Hosted?
• TDS manages & hosts the service for you
– No phone system to purchase, upgrade, or maintain
– Eliminate risk of technology obsolescence
– The data network provided by TDS is fully managed
– You focus on your business – TDS cares for your communications system
– TDS hosts the application in our data center, ensuring high reliability
– Hosted service provides virtually non-blocking access to and from the public
telephone network – your customers will never get a busy signal!
• You manage the administration of your system via user-friendly, web-
based tools
– Administrator – reset user pass codes, update auto attendant settings, modify
hunt group arrangements, access and modify user profiles
– User – activate / deactivate personal services, customize incoming call routing
and voice messaging
6. managedIP Hosted Network
Your Business Site TDS & Public Network
FAX Line
Public
Telephone
Network 608-210-2420
Local Area
Network (LAN) Data Center
Sw
itc
h
Router
Da
ta managedIP
T1 Application
(s )
TDS Managed Data
x2420 Network (Internet)
6
7. The Benefits
Why managedIP Hosted for your business?
– Improve service to your customers & clients
– Increase employee productivity
– Differentiate yourself from your competition
– Reduce capital costs and OPEX with a hosted
solution
– Ensure business continuity and provide disaster
recovery
– Enjoy the features & benefits typically available to
only large enterprises
8. Demonstration
Call Control (Single Number)
– Access to managedIP
• IP Telephones
• Voice Portal
• Web Portal
• managedIP – Assistant Toolbar
– Direct Inward Dial (DID) Service
– Simultaneous Ring
– Time Schedules
– Selective Call Forwarding
– CommPilot Express
9. Demonstration
Productivity
– Assistant Toolbar
• Click-to-Dial (Outlook Contact, Web Page)
• Control telephone (pop-up Caller ID)
• Call Logs
• Company Directory (Search)
• Easy activation/deactivation of services
11. Demonstration
Call Management
– Voice Messaging
• See voice memo in e-mail INBOX
• E-mail Notifications
• Single voice mail box for all calls
– Multiple call handling on IP telephones
– Music On Hold
– Auto Attendant