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Personalised Libraries in HE impact & evaluation

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Personalised Libraries in HE impact & evaluation

  1. 1. Building for success considering evaluation & impact
  2. 2. ‘ Many of us will have experienced the hotel with the crisp sheets folded back and the chocolate on the pillow, but will such ‘delight’ stand the test of an un-emptied wastepaper basket or undesirable detritus in the shower plug-hole......’irritants’ have a much more profound effect in shaping our overall perception of service quality’ McKnight & Booth
  3. 3. Boutique Library Model …… for informing library service planning and delivery
  4. 4. SWOT analysis – evaluating the boutique library model Weaknesses Strengths Opportunities Threats

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