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Performance communication

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Performance communication

  1. 1. Performance Communication One Minute Manager
  2. 2. Agenda 9-9.30 Introduction 9.30 – 11.00 One Minute Manager 11.00 – 12.00 Apprentice: Evaluation 12.00 – 1.00 Break 1.00 – 3.00 Emotional Connection Deposit Emotional Bank 3.00 – 3.30 Break 3.30 - 4.30 How to receive feedback 4.30- 5.00 Sharing/Evaluation
  3. 3. Introduction Three Part of Learning 1. Giving Performance Feedback 2. Building Relationship 3. How to receive feedback
  4. 4. Note Learning Points Action Plan Taking Note
  5. 5. Ground Rules • One Person talk at a time • Any questions are valid • Share positively • Hand phone on silence mode • You can sleep and rest • You can move freely
  6. 6. Ice Breaking Games – Balloon by Felix
  7. 7. Emotional Being • Emotional and analytical zone • Must make people to have “good feelings” about you • Concept of “Emotional Bank Account” • Three Minute Manager needs emotional attachment to smoothen the process
  8. 8. Three Ways to Build Relationship • What is EBA? • PAS Young VP Story • Three ways to build relationship (Tim Sanders of Yahoo): “Love is the Killer App” Compassion Knowledge Network
  9. 9. Compassion the human ability to reach out with warmth HELP & LISTEN
  10. 10. Helps A. Help others unconditionally (share your experience) • at work • at home • at social activities
  11. 11. Why • Build EBA • Broaden your horizon • Positive emotion • Contribution
  12. 12. Listen B. Intensive Listening with Compassion How? Share your experience
  13. 13. How • Interested in them • Ask – 5W1H •“Can u tell me more?” Exercise
  14. 14. Network your entire web of relationships MATCH PEOPLE
  15. 15. Network • Sharing our networks to others (build relationship and EBA) Share your experience
  16. 16. Methods • How do we share our network with others?
  17. 17. Action Plan
  18. 18. Knowledge everything you have learned and everything you continue to learn READ & SHARE
  19. 19. Knowledge • Knowledge can capture in many forms How can we use Knowledge to build relationship?
  20. 20. Reading Reading is the cheapest and fastest way Our only survival tool: learn faster than your competitor
  21. 21. Techniques • What books have you read lately? • How do you read?
  22. 22. Conclusion Three ways to build emotional and trust: Compassion Network Know When you apply OMM, they listen
  23. 23. 3 Minute Action Plan Action Plan
  24. 24. Receiving Feedback Self Improvement
  25. 25. Tips For Receiving Feedback Gracefully • Never easy • ANRGY • Risk • Limited perception (YOU, RABBIT, Fly) • Benefits
  26. 26. Questions • Share with us your experience of receiving feedback? Discuss with the group
  27. 27. Guidelines • 1. Welcome Feedback show your interest Body Language • 2. Don’t Justify; Just LISTEN Telling the person why their feedback is wrong will not work.
  28. 28. Guidelines 3. Let other people know that you understand – paraphrase 4. Ask for specific detail 5W1H
  29. 29. Tips 5. Ask for Guidance What is the solution? Can you give me some tips how to do it better? 6. Appreciation
  30. 30. Question What do they think of you?
  31. 31. Role Play EXERCISE: Role Play • Stocking • Body Odor • Late • Procrastinate
  32. 32. SUMMARY One Minute Manager Building Relationship Receive Feedback
  33. 33. Sharing New/Good Application

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