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Module 4a facilitation skills basic instructional skills

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Module 4a facilitation skills basic instructional skills

  1. 1. 1 Module 4 Facilitation
  2. 2. 2 Agenda
  3. 3. Course outline (Day 2) Module 4 Facilitation Basics ■ Making everyone feel comfortable and valued ■ Clarifying Objectives ■ Encouraging participation ■ Increase understanding ■ Listening and observing ■ Guilding the group ■ Summarizing key points 3rd Day Agenda
  4. 4. Video: SMS
  5. 5. Facilitators 5
  6. 6. • Make Learning Process Smoother • Discover wisdom from group • Engage audiences to participate actively Facilitators
  7. 7. Facilitation is the process where a facilitator guide the group members in discussion to share ideas, opinions, experiences, and expertise in order to achieve a common goal and agreeable action plan. Facilitators
  8. 8. • Make Learning Process Smoother • Discover wisdom from group • Engage audiences to participate actively Facilitation in Training Context
  9. 9. Facilitation Dimensions
  10. 10. Basic Skills ■ Making everyone feel comfortable and valued ■ Clarifying Objectives ■ Encouraging participation ■ Increase understanding ■ Listening and observing ■ Guiding the group ■ Summarizing key points
  11. 11. Basic Skills ■ Making everyone feel comfortable and valued ■ Clarifying Objectives ■ Encouraging participation ■ Increase understanding ■ Listening and observing ■ Guiding the group ■ Summarizing key points
  12. 12. Comfortable and Valued
  13. 13. Make everyone feel comfortable & valued
  14. 14. Make everyone feel comfortable & valued Small talks Get to know them body language Thank participants
  15. 15. Strategy Development CSF # 1 Clarifying Objectives
  16. 16. ckby/BasicTTT/18Jul08/Rev6 16 Link expectations & objectives • Why? Adult learners choose to learn only what is important to them. Addressing this is a guarantee for accelerated learning
  17. 17. 17 Link Expectations & objectives • How? – Find out their expectations “What is your expectation of this course?” – Prompt them on other objectives that they may have missed out “There are other learning objective as well…” – Share course objectives and link it to their expectations
  18. 18. Tips: You must believe it from your heart 1. Big Pictures 2. Meaning 3. Impact to audience Link expectations & objectives
  19. 19. Encourage participation
  20. 20. ckby/BasicTTT/18Jul08/Rev6 20 Involve Participants • Why? – Adults like to share their experience – Adults learn better in a participative atmosphere – Adults learn faster when they take responsibility for their own learning • through participation • through doing
  21. 21. Encourage participation
  22. 22. Encourage participation Use Questions Small group Activities. Consult the group Visual aids Encourage Passive Participants Reinforces
  23. 23. Involve Participants via Questions
  24. 24. • Memory-sensory-feeling Questions • Logical questions • Creative questions • Probing questions • prompting, clarifying & paraphrasing Involve Participants via Questions To Promote Learning
  25. 25. • Memory-sensory-feeling questions - What did you see? What you think? How do you feel? • Logical questions – cause and effect, reason, compare • Creative questions – options, solutions • Probing questions – series of q to clarify, 5W1H • prompting, clarifying & paraphrasing – Anything else?, explain further, form of clarification Involve Participants via Questions
  26. 26. Do you have the questions? • Check out your training materials and develop at least 3 open questions that you can use when facilitating your class. • The following types of questions must be present: – Memory-sensory feeling – Creative question – Logical question • Time: 10 minutes
  27. 27. Reinforcers
  28. 28. Reinforcers Why? – increase motivation – increase participant involvement “People will do what you are rewarding them to”
  29. 29. ckby/BasicTTT/18Jul08/Rev6 30 Reinforcers • How? – Use Positive Verbal Reinforcers to encourage desired behavior, reward the specific desired behavior immediately and sincerely • good, excellent, wonderful! • Thank you for participating • Insightful sharing, this is my first time hearing
  30. 30. ckby/BasicTTT/18Jul08/Rev6 31 Reinforcers • How • Be neutral with unwanted behavior, don’t use negative reinforcers
  31. 31. ckby/BasicTTT/18Jul08/Rev6 32 Brainstorming - reinforcers • Write down at least 10 verbal reinforcers that you can think of. • Demo with body language • Time: 5 minutes
  32. 32. Increase Understanding
  33. 33. Increase Understanding • team-building activities • Stories – Pics and Videos • Group Sharing
  34. 34. • Direct & overhead questions – one/group • Open & closed questions – short/long answers • Relay & reverse questions – ask the person who ask the questions Involve Participants via Questions To encourage participation & manage group
  35. 35. Criteria for good Q • Confuse, Shut off, affect your credibility • Clear – they can understand clearly what u ask for what is the time ? • Relevant – Purposeful and meaningful within the context • Specific – Focus in your intent
  36. 36. Listen and observe
  37. 37. Listen and observe  Listen actively  Scan the room  Rephrase their responses  Write it down
  38. 38. Strategy Development CSF # 1 Guiding the group
  39. 39. Guide the group  Delegate a timekeeper  Refer back to group rules  Stray from the agenda when necessary  Use a parking lot  Feedback
  40. 40. Feeback  Giving Feedback Use questions Another perspective Effective way
  41. 41. Feeback  Receiving Feedback Apology Next Action Overlook  Role Play Feedback You : what pax has done well? Pax : what he can improved?
  42. 42. Feeback  Role Play Feedback You : what pax has done well? Pax : what he can improved?
  43. 43. Summarizing Key Points
  44. 44.  Refresh Memory  Memory Walls  Draw Key Points  Discussion of Learning  Application of Key Points Summarizing Key Points
  45. 45. Plastic Bag
  46. 46. ckby/BasicTTT/18Jul08/Rev6 48 Self Check Questions • What are the good facilitation skills that you have learnt? • How do you encourage participant involvement? • What are the steps in structuring the learning process?
  47. 47. ckby/BasicTTT/18Jul08/Rev6 49 Facilitation exercise • Using your training materials, the prepared questions, reinforcers list, lesson plans & training objectives you will now facilitate a class • You are given 2 minutes for introduction, 4 minutes for content, 2 minutes for closing & 2 minutes for transition • After each presentation, there will be a 2 minutes feedback session
  48. 48. •Whatare the3most important thingsthat youhave learntfrom thisclass? •Howdo youfeel aboutthe class?
  49. 49. Video: Determination

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