Personal Information
Organization / Workplace
Amsterdam Area, Netherlands, Noord Holland Netherlands
Industry
Apparel / Fashion
Website
www.earlybridge.com
About
Christiaan Pothoven is a partner in EarlyBridge, specialist in customer experience and one-to-one customer contact. Christiaan specializes in advising clients in multi-channel management and in developing customer-centric processes through Customer Journey Mapping initiatives. He combines creative thinking with practical implementations.
After a career in sales, distribution and customer experience & innovation at ABN AMRO, Christiaan joined EarlyBridge in 2007 as a partner, leading the multi-channel client activities. He advises clients like Philips, the Dutch National Railway, Ziggo and Makro on the effective use of channels in multi-channel customer journey’s.
Alongside his role a...
Tags
customer experience management
customer journey mapping
customer experience
customer relationship management
customer journey
branding
brand management
crm
training
leiderscha[p
leadership
boostcamp
workshop
training reinforcement
contact centers
brand activation
See more
- Presentations
- Documents
- Infographics