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ePlus On-Demand IT Services

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ePlus On-Demand IT Services

  1. 1. On-Demand IT Services Rapid Response to Critical Issues
  2. 2. On-Demand IT Services Challenges Today Constantly-evolving technology Managing day-to-day IT operations Allocating limited internal resources Stretching budgets >> >> >> >>
  3. 3. On-Demand IT Services The Solution: ePlus On-Demand IT Services >> Enhanced performance and reliability >> Simple rules of engagement >> Single point of contact >> Rapid response to meet your needs >> National presence >> Depth and breadth of technical expertise >> SUPPORT FOR MULTIPLE TECHNOLOGY PLATFORMS
  4. 4. Wide Range of Delivery On-Demand IT Services >> >> >> >> >> Staff Augmentation MAC Services Staging and Deployment Structured Cabling Managed Out-Tasking + + + +
  5. 5. On-Demand IT Services Staff Augmentation >> >> >> >> >> >> Find and place best resources—at lowest cost and with fastest turnaround Staffing support anywhere in the United States Any timeframe needed Pre-screening for technical ability Access to depth and knowledge of ePlus’ national engineering staff Dedicated Relationship Manager +
  6. 6. On-Demand IT Services Staff Augmentation >> Find and place best resources—at lowest cost and with fastest turnaround >> Staffing support anywhere in the United States >> Any timeframe needed >> Pre-screening for technical ability Benefits of ePlus Staff Augmentation >> Access to depth and knowledge of ePlus’ national engineering staff >> Dedicated Relationship Manager + >> Lower operational costs >> Augment existing teams >> Leverage SMEs for key projects >> Take advantage of value-added services
  7. 7. MAC Services Moves, adds, and changes All communications systems and components (servers, routers, switches, operating systems, and IP voice and video components) Toll-free number or email request to live agents Technical experts available for issue escalation Assigned Project Coordinator On-Demand IT Services >> >> >> >> >> +
  8. 8. On-Demand IT Services MAC Services Moves, adds, and changes All communications systems and components (servers, routers, switches, operating systems, and IP voice and video components) Toll-free number or email request to live agents Technical experts available for issue escalation Assigned Project Coordinator >> >> >> >> >> + Benefits of MAC Services >> Quick repairs at remote sites >> No travel costs or headcount additions >> Ensure availability of services >> Institute fixes as needed
  9. 9. Staging and Deployment for Commoditized Rollouts On-Demand IT Services >> Premier U.S. staging facility >> Mock setup of your network environment >> Hardware and software configuration >> Asset tagging >> Equipment testing before on-site deployment >> National and global reach >> Per device or per site implementation and pricing >> Dedicated Support Coordinator
  10. 10. OOnn--DDeemmaanndd IITT SSeerrvviicceess Staging and Deployment for Commoditized Rollouts >> Premier U.S. staging facility >> Mock setup of your network environment >> Hardware and software configuration >> Asset tagging >> Equipment testing before on-site deployment >> National and global reach >> Per device or per site implementation and pricing >> Dedicated Support Coordinator Benefits of ePlus Staging and Deployment >> Reduce rollout and updating costs >> Speed and effectively coordinate multiple installations, without adding headcount >> Budget more accurately: short and long terms >> Avoid configuration mistakes >> Contract for full-blown project management
  11. 11. Structured Cabling >> Support multiple voice, data, video, and multimedia systems >> Consulting and on-site analysis >> Planning and development >> Design and engineering >> Implementation >> Independent testing and certification >> Documentation >> Maintenance (through MAC Services) On-Demand IT Services
  12. 12. On-Demand IT Services Structured Cabling >> Support multiple voice, data, video, and multimedia systems >> Consulting and on-site analysis >> Planning and development >> Design and engineering >> Implementation >> Independent testing and certification >> Documentation >> Maintenance (through MAC Services) Benefits of ePlus Structured Cabling >> Exceptional ROI >> Enhanced reliability and professional appearance >> Minimized failures and downtime >> Compliance with EIA/TIA Standards >> Easier to move, change, and troubleshoot cabling
  13. 13. On-Demand IT Services Managed Out-Tasking >> Outsource specific services (help desk, call center, or even complete IT staff) >> Seamlessly integrated with existing IT infrastructure and ePlus Managed Service Center (MSC) >> Maintain visibility over processes >> Incorporate enforceable SLAs >> Access to ePlus’ engineering knowledge base
  14. 14. On-Demand IT Services Managed Out-Tasking >> Outsource specific services (help desk, call center, or even complete IT staff) >> Seamlessly integrated with existing IT infrastructure and ePlus Managed Service Center (MSC) >> Maintain visibility over processes >> Incorporate enforceable SLAs >> Access to ePlus’ engineering knowledge base Benefits of ePlus Managed Out-Tasking >> Complete contracted solution >> Fully managed >> Backfill team members >> Reduced FTE costs >> Streamlined IT staffs and budgets >> Costs scalable to demand
  15. 15. On-Demand IT Services To learn more about ePlus On-Demand IT Services, contact us today. : 888-482-1122 : services@eplus.com : www.eplus.com/services ©2014 ePlus inc. All rights reserved. ePlus, the ePlus logo, and all referenced product names are trademarks or registered trademarks of ePlus inc. All other company names, product images and products mentioned herein are trademarks or registered trademarks of their respective companies.

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