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Est-ce que l’administration électronique 
française est à la hauteur des exigences des 
citoyens? 
Quelques pistes stratég...
Le monde d’aujourd’hui vit une révolution technologique dont l’échelle 
dépasse parfois les frontières de l’imagination. A...
Pour mesurer la performance de l’administration électronique en France, 
nous nous appuyons sur 4 critères principaux. 
El...
Turquie** Espagne France 
Royaume- 
Elaboré par Kratos Technology 
 Centricité utilisateur 
UE28+ * 
70 
FRANCE 75 
* - p...
RO 
RS 
HU 
EL 
TR 
SK 
IT 
BG 
PL 
ES 
DE 
HR 
Elaboré par Kratos Technology 
 Mobilité transfrontalière 
UE28+ * 
FRANC...
Elaboré par Kratos Technology 
 Transparence 
UE28+ * 
48 
FRANCE 64 
* - performance moyenne 
 Sécurité 
UE28+ * 
48 
F...
Elaboré par Kratos Technology 
Pistes d’amélioration à envisager 
Basse 
performance 
Haute 
performance 
Très important 
...
Nous réconcilions l’administration publique 
et les citoyens 
emunicipality.fr | La Grande Arche, Paroi Nord, La Défense, ...
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Est-ce que l’administration électronique française est à la hauteur des exigences des citoyens?

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La dématérialisation des services administratifs augmente l'efficacité des gouvernements. Pour satisfaire les citoyens les gouvernements doivent leur proposer un guichet unique pour les démarches administratives.

Le livre blanc de Kratos Technology a pour objectif de positionner l'administration électronique en France par rapport aux autres pays de l'UE.

Si la modernisation administrative vous intéresse, ce document est exactement pour vous!

Pour télécharger le livre, vous pouvez accéder à l'adresse suivante: http://bit.ly/1rx9xgl

Published in: Government & Nonprofit
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Est-ce que l’administration électronique française est à la hauteur des exigences des citoyens?

  1. 1. Est-ce que l’administration électronique française est à la hauteur des exigences des citoyens? Quelques pistes stratégiques de développement. Elaboré par Kratos Technology
  2. 2. Le monde d’aujourd’hui vit une révolution technologique dont l’échelle dépasse parfois les frontières de l’imagination. Aujourd’hui, les nouvelles technologies de l’information et de la communication (NTIC) sont fortement intégrées dans tous les domaines de l’activité humaine. La gestion des processus administratifs n’échappe pas à cette tendance. Elaboré par Kratos Technology Résumé C’est dans ce contexte que l’adoption des nouvelles technologies par les administrations publiques devient de plus en plus une question stratégique.
  3. 3. Pour mesurer la performance de l’administration électronique en France, nous nous appuyons sur 4 critères principaux. Elaboré par Kratos Technology Les critères de performance utilisés critères principaux  Centricité utilisateur  Transparence  Mobilité transfrontalière  Sécurité 4
  4. 4. Turquie** Espagne France Royaume- Elaboré par Kratos Technology  Centricité utilisateur UE28+ * 70 FRANCE 75 * - performance moyenne bien assez bien Uni ** - performance par pays
  5. 5. RO RS HU EL TR SK IT BG PL ES DE HR Elaboré par Kratos Technology  Mobilité transfrontalière UE28+ * FRANCE 35 44 * - performance moyenne suffisant IT SE LV UK NO NL DK CY FR PT Sl IS AT CH BE CZ LT LU raisonnable modéré insuffisant MT Fl EE
  6. 6. Elaboré par Kratos Technology  Transparence UE28+ * 48 FRANCE 64 * - performance moyenne  Sécurité UE28+ * 48 FRANCE 69 * - performance moyenne
  7. 7. Elaboré par Kratos Technology Pistes d’amélioration à envisager Basse performance Haute performance Très important Pas du tout important Soins de santé Immigration Education Pai ement s en ligne Trans port Busin ess Références: Digital Government par The Boston Consulting Group, How European governments can and should benefit from innovative public services par Commission européenne
  8. 8. Nous réconcilions l’administration publique et les citoyens emunicipality.fr | La Grande Arche, Paroi Nord, La Défense, 92044 Paris | +33 9 75 18 68 67 © 2014 Kratos Technology. Tout droits réservés

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