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In today’s world, time is an extremely important factor. E-government solutions are able to respond to citizens’ requirements for quality public services, which are fast, reliable, and accessible.
Given the fact that online services can be available 24/7, via any browser, citizens do not need to worry about the availability and accessibility of government services anymore.
An important feature of e-services is their interactivity. This means that citizens can activate the process of service delivery anytime and participate actively.
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