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eMarketer Webinar: Social Media Outlook for 2011

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eMarketer Webinar: Social Media Outlook for 2011

  1. 1. Presented by: Debra Aho Williamson Principal Analyst @DebraWilliamson J A N U A R Y 2 0 , 2 0 1 1 Social Media Outlook for 2011 Sponsored by:
  2. 2. Trend #1 By 2012, 88% of Marketers Will Use Social Media
  3. 3. Four in five companies will use social media tools in 2011; even more in 2012 Twitter: #eMwebinar
  4. 4. Changing consumer usage patterns make social media a must <ul><li>Facebook is still growing. It’s a top site around the world and the fourth largest in the US (comScore) . </li></ul><ul><li>Worldwide usage is rising. Six out of 10 frequent internet users worldwide have a social network profile (UM). </li></ul><ul><li>Brand interactions are increasing. Coupons, deals and discounts are encouraging consumers to engage with marketers. </li></ul>Twitter: #eMwebinar
  5. 5. There’s still room for growth 36% 15% 33%
  6. 6. However, not every industry has adopted social media at the same rate—and some never will
  7. 7. Trend #2 Social Media Gets Its Share of Marketing Dollars
  8. 8. More than 8 in 10 companies plan spending increases this year Twitter: @eMarketer @DebraWilliamson
  9. 9. Trend #3 Social Media Will Be Integrated into Marketing Planning
  10. 10. The more experienced companies get, the more they realize the need to integrate social media
  11. 11. Marketing and PR are much further along than other corporate departments Twitter: #eMwebinar
  12. 12. How Intel and GM manage social media “ Intel has been an early adopter in social media, but we haven’t funded it as well as many of us would like. Social media is not free. We don’t want to tap into our paid media budget. We want to separate those two while driving deeper integration between paid and social media.” — eMarketer interview with Kathleen Malone, senior manager and social media strategist “ The brand teams have never budgeted their own line items [for social media marketing]. Now, marketing rightfully is becoming more involved in the planning and budgeting, and also the strategic side of it. The brands are now baking social into their overall marketing budget.” — eMarketer interview with Christopher Barger, global director of social media Twitter: @eMarketer @DebraWilliamson
  13. 13. Trend #4 Offline Ad Budgets Will Be Affected
  14. 14. As marketers funnel more funds toward social media, spending on traditional forms of advertising is falling Twitter: #eMwebinar
  15. 15. Social media will rival email marketing for budget increases Twitter: @eMarketer @DebraWilliamson
  16. 16. Pepto Shelves Traditional Media <ul><li>July 2010: Cut traditional media spending to 10%-20% of budget </li></ul><ul><li>Created Facebook page, Twitter feed </li></ul><ul><li>Dec. 2010: Posted YouTube videos starring ‘Hangover’ actor Ken Jeong </li></ul>
  17. 17. What Pepto Achieved “ The best results we’ve seen in years.”—P&G <ul><li>200% increase in online buzz year-over-year </li></ul><ul><li>Sales volume up 7% in July, August, November </li></ul><ul><li>83,000 Facebook “likes” (but only 284 Twitter followers) </li></ul>
  18. 18. Trend #5 Facebook is Running Away With the Display Ad Market (or is it?)
  19. 19. Facebook now gets nearly one-quarter of all display ad impressions Twitter: #eMwebinar
  20. 20. But social media will also jockey with search for ad dollars Twitter: @eMarketer @DebraWilliamson
  21. 21. So keep your eye on this: Is Facebook taking search dollars or display dollars?
  22. 22. Trend #6 Consumer Usage of Social Media Is Still Rising
  23. 23. Across all generations, more people than ever are using social networks
  24. 24. And usage frequency is rising, too
  25. 25. Some demographic trends <ul><li>75% of teens use Facebook. By age 17, 86% do (Ipsos Public Affairs) . </li></ul><ul><li>85% of online users ages 45-54 use some form of social media, plus 79% of the 55+ group (Harris Interactive). </li></ul><ul><li>If you are Hispanic, black and/or female you are more likely to use Twitter. But overall, only 8% of online Americans do (Pew) . </li></ul>Twitter: @eMarketer @DebraWilliamson
  26. 26. Trend #7 “ Like” Is Only the Beginning of the Brand Relationship
  27. 27. “ Liking” something is easy—and it’s become very popular Twitter: #eMwebinar
  28. 28. Some stats to <ul><li>Facebook serves over 2 billion “like” buttons every day </li></ul><ul><li>Over 2 million websites have incorporated the functionality </li></ul><ul><li>“ Like” buttons that incorporate faces of friends are up to 10x more likely to be clicked </li></ul>Source:
  29. 29. But is it too easy to click the “like” button? And does it create a sustained customer relationship?
  30. 30. Strategies for taking consumers from “like” to love <ul><li>Quality may be more important than quantity. Use your “likes” wisely; aim to drive more engagement, not just collect fans. </li></ul><ul><li>Ask why. Always strive to learn more: Why was some content “liked” and some not? What does “like” mean to YOUR consumers? </li></ul><ul><li>Don’t assume that “like” lasts forever. It’s an invitation to get closer, but it’s not an open door. </li></ul>Twitter: @eMarketer @DebraWilliamson
  31. 31. Trend #8 Measurement Will Move Beyond Superficial Brand Metrics
  32. 33. Brand metrics are still the most common things to measure
  33. 34. Although budgets are rising, the ROI question is still not answered Twitter: #eMwebinar
  34. 35. Yes, Virginia, social media CAN deliver customers <ul><li>There’s no excuse for not measuring. 47% of marketers aren’t even trying. What?!? ( Econsultancy). </li></ul><ul><li>36% of marketers have used social media to convert a customer from first contact to sale. Another 25% are getting close (R2integrated) . </li></ul><ul><li>Are we looking at measurement the wrong way? A provocative viewpoint: Instead of tracking response to what you do in social media, measure what consumers do and fit your marketing into that.* </li></ul><ul><li>*Donna Hoffman & Marek Fodor, MIT Sloan Management Review, October 2010 </li></ul>Twitter: @eMarketer @DebraWilliamson
  35. 36. Trend #9 Location Is More Than a Check-In
  36. 37. Mobile social network usage will more than double between 2010 and 2015
  37. 38. Location-based services have surged but aren’t yet mainstream
  38. 39. Checking in motivated by prospect of value exchange: obtaining useful information and finding deals Twitter: #eMwebinar
  39. 40. Marketer spending around location is starting to ramp up
  40. 41. Trend #10 Coming up: A preview of eMarketer’s latest forecast for social network ad spending in the US and around the world.
  41. 42. Your Marketing Partner for Media, Content and Social Solutions January 25, 2011 <ul><li>Our C ontent Studio : </li></ul><ul><li>13,000 freelance content creators </li></ul><ul><li>2 million text articles and videos in 2010 </li></ul>Media Our Web Sites attract more than 100MM uniques each month Content Our Studio produced ~2M text articles and videos last year Social Our Pluck Community Platform powers 1B page views per month Social
  42. 43. Pluck: The Integrated Community Platform January 25, 2011
  43. 44. Pluck: Comprehensive Offerings to Power Your Social Mix January 25, 2011 Tools Technology People <ul><li>150+ Social Object Library </li></ul><ul><ul><ul><li>Start Simple </li></ul></ul></ul><ul><ul><ul><li>Differentiate Experiences </li></ul></ul></ul><ul><ul><ul><li>Reach Everywhere </li></ul></ul></ul><ul><li>20+ Components </li></ul><ul><li>Manage Community </li></ul><ul><li>Measure Results </li></ul><ul><li>Protect Brand </li></ul><ul><li>10+ Services Packages </li></ul><ul><li>Move Quickly </li></ul><ul><li>Minimize Costs </li></ul><ul><li>Mitigate Risk </li></ul>
  44. 45. Pluck: Delivering Results That Brands Value <ul><li>Learn more at </li></ul>Engagement 8M+ interactions last month Insight 500K+ member focus group <ul><li>Conversion </li></ul><ul><ul><ul><li>“ Twice the average trips to stores.” Lowe’s CEO Robert Niblock </li></ul></ul></ul>January 25, 2011
  45. 46. Trend #10 Social Networks Will Grab 11% of US Online Ad Spending in 2011
  46. 47. US social network ad spending expected to rise 55% this year 11% of total US online spending Twitter: @eMarketer @DebraWilliamson
  47. 48. Worldwide ad spending on Facebook to rise more than $2 billion this year <ul><li>Facebook’s Power: </li></ul><ul><li>Will represent 7.7% of US online ad spending in 2011 </li></ul><ul><li>Will control 68% of worldwide social network ad spending in 2011 </li></ul><ul><li>Performance marketers will make up as much as 60% of ad revenues </li></ul>Twitter: #eMwebinar
  48. 49. Presented by: Debra Aho Williamson Principal Analyst, eMarketer, Inc. Twitter Hashtag – #eMwebinar Sponsored by: Social Media Outlook for 2011 Questions & Answers Registrants will receive an email tomorrow that includes a link to view the deck and webinar recording. For more discussion, please join us after the webinar on LinkedIn. Search for the eMarketer Group and click on Discussions. To learn about eMarketer Total Access please visit or contact us: (800) 405-0844 [email_address]