Thomas Howe's Presentation at eComm 2009

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  • Voice people know voice. Web people know the web.
  • Voice people know voice. Web people know the web.
































  • Voice people know voice. Web people know the web.


  • Thomas Howe's Presentation at eComm 2009

    1. 1. The Last Two Years, The Next Two Years Thomas McCarthy-Howe
    2. 2. Unified Communications Society: Helping People Do the Same Stupid Things Faster since 2001
    3. 3. Communications Enabled Business Process
    4. 4. Voice Guys Write Voice Apps
    5. 5. The Golden Age of the Voice Developer
    6. 6. Enterprise Developers Aren’t Voice Developers
    7. 7. Voice is a Spice
    8. 8. Voice is a Spice
    9. 9. CEBP adds voice to existing applications. CEBP is not a voice application.
    10. 10. CEBP Engineers Need CEBP Tools
    11. 11. Voice Platforms vs. Voice Services
    12. 12. Voice Enabled Voice Application Application
    13. 13. Voice Enabled Voice Application Application Needs Voice
    14. 14. Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice
    15. 15. Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs are Complex
    16. 16. Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks
    17. 17. Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State
    18. 18. Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless
    19. 19. Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless High Integration
    20. 20. Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless High Integration Zero Integration
    21. 21. What CEBP Tools Look Like Small number of targeted “Methods” Notification, Diary, Click to Call, Instant Conference Emphasis on frictionless software integration Seamlessly lives in the existing software tool chain Supports business accounting functions
    22. 22. Conclusions People do what they know For CEBP, Voice is a Spice We need tools that make sense to the tool user Dear Room : You’re in the way. Get out of the way.
    23. 23. Helping Business Process Do the Same Stupid Things Faster Since 2007

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