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Welcome to the World  <br />of Rich Calling<br />
The First Rich<br />Calling Platform<br />Any computer,<br />with Any phone,<br />from Anywhere.<br />
Rich Calling?!<br />
Customers asked about their <br />calling experiences <br />
Can’t reach anyone, Waste of time, Phone Tag, IVR Hell, Routed to the wrong person - again, Incompetent Service, They don’...
Employees asked about their <br />calling experiences <br />
Can’t #$@$% reach anyone, #$@$% Waste of time, #$@$% Phone Tag, #$@$% IVR Hell, Routed to the #$@$% wrong person - again, ...
Speed to Satisfaction<br />
Caller Satisfaction<br />1. Quality of the Automated System,<br />2. Reaching a / the right person, <br />3. Efficiency of...
Real-Time Data + <br />Phone Calls<br />= Rich Calling<br />
‘CRM Light’ Functionality<br />Available Today<br />* Demonstration only: IPad Version Not Yet Available <br />
Coming Up Next<br />* Demonstration only: IPad Version Not Yet Available <br />
Vision: Emotional Connection<br />With ‘Social CRM’<br />* Demonstration only: IPad Version Not Yet Available <br />
Rich Calling is an Ecosystem Initiative<br />Telephony<br />Data, SaaS & CRM<br />Global Cloud & Multi-Language Deployment...
Thank you!<br />Ecomm Launch Promotion:<br />www.ringio.com/ecomm<br />@ringiorocks, #ringio<br />888.727.5776<br />
Dawn Nafus's Presentation at Emerging Communication Conference & Awards 2010 America
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Dawn Nafus's Presentation at Emerging Communication Conference & Awards 2010 America

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Dawn Nafus's Presentation at Emerging Communication Conference & Awards 2010 America

  1. 1.
  2. 2. Welcome to the World <br />of Rich Calling<br />
  3. 3. The First Rich<br />Calling Platform<br />Any computer,<br />with Any phone,<br />from Anywhere.<br />
  4. 4. Rich Calling?!<br />
  5. 5. Customers asked about their <br />calling experiences <br />
  6. 6. Can’t reach anyone, Waste of time, Phone Tag, IVR Hell, Routed to the wrong person - again, Incompetent Service, They don’t remember me, Why repeat stuff I already entered in the IVR?, On hold Forever, Voicemail Hell, System Hung up on me, No follow up, The agents pretend they don’t know me, Bad Service, I’m taking my business elsewhere<br />Can’t #$@$% reach anyone, #$@$% Waste of time, #$@$% Phone Tag, #$@$% IVR Hell, Routed to the #$@$% wrong person - again, #$@$% Incompetent Service, They don’t #$@$% remember me, Why repeat #$@$% stuff I already entered in the IVR?, #$@$% On hold Forever, #$@$% Voicemail Hell, #$@$% System Hung up on me, No #$@$% follow up, The #$@$% agents pretend they don’t know me, Bad #$@$% Service, I’m taking my #$@$% business elsewhere<br />
  7. 7. Employees asked about their <br />calling experiences <br />
  8. 8. Can’t #$@$% reach anyone, #$@$% Waste of time, #$@$% Phone Tag, #$@$% IVR Hell, Routed to the #$@$% wrong person - again, #$@$% Incompetent Service, They don’t #$@$% remember me, Why repeat #$@$% stuff I already entered in the IVR?, #$@$% On hold Forever, #$@$% Voicemail Hell, #$@$% System Hung up on me, No #$@$% follow up, The #$@$% agents pretend they don’t know me, Bad #$@$% Service, I’m taking my #$@$% business elsewhere<br />Can’t #$@$% stand it anymore, #$@$% Permanent interruption, #$@$% Rude customers, Playing #$@$% phone tag all day, Never know who’s #$@$% calling, Don’t know who’s #$@$% more important, No #$@$% context, #$@$% Vendors wasting my time, Don’t know where to start with #$@$% call backs, Can’t focus on my #$@$% work, I’m not a #$@$% call center agent, All these #$@$% missed calls, No #$@$% control over my schedule, Who is this #$@$% person? #$@$% Voicemail again, So #$@$% overwhelmed, It’s not my #$@$% fault I’m dropping the ball.<br />Can’t stand it anymore, Permanent interruption, Rude customers, Playing phone tag all day, Never know who’s calling, Don’t know who’s more important, No context, Vendors wasting my time, Don’t know where to start with call backs, Can’t focus on my work, I’m not a call center agent, All these missed calls, No control over my schedule, Who is this person? Voicemail again, So overwhelmed, It’s not my fault I’m dropping the ball.<br />It’s a #$@$% Mess !<br />It’s a Mess !<br />
  9. 9. Speed to Satisfaction<br />
  10. 10. Caller Satisfaction<br />1. Quality of the Automated System,<br />2. Reaching a / the right person, <br />3. Efficiency of conversation,<br />4. Emotional Connection, <br />5. Efficient follow up.<br />
  11. 11. Real-Time Data + <br />Phone Calls<br />= Rich Calling<br />
  12. 12.
  13. 13. ‘CRM Light’ Functionality<br />Available Today<br />* Demonstration only: IPad Version Not Yet Available <br />
  14. 14. Coming Up Next<br />* Demonstration only: IPad Version Not Yet Available <br />
  15. 15. Vision: Emotional Connection<br />With ‘Social CRM’<br />* Demonstration only: IPad Version Not Yet Available <br />
  16. 16. Rich Calling is an Ecosystem Initiative<br />Telephony<br />Data, SaaS & CRM<br />Global Cloud & Multi-Language Deployments<br />
  17. 17. Thank you!<br />Ecomm Launch Promotion:<br />www.ringio.com/ecomm<br />@ringiorocks, #ringio<br />888.727.5776<br />

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