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Mark Spencer’s Presentation at eComm 2009

Skype and Asterisk: What it Means for Business Communications

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Mark Spencer’s Presentation at eComm 2009

  1. 2. Asterisk and Skype: BFF! <ul><li>Mark Spencer - CTO, Digium </li></ul><ul><li>eComm 2009-3-4 </li></ul>
  2. 3. What is it? <ul><li>chan_skype - like chan_sip, but different </li></ul><ul><li>Generic channel for Asterisk - no special programming required </li></ul><ul><li>Supports Skype: </li></ul><ul><ul><ul><li>usernames </li></ul></ul></ul><ul><ul><ul><li>encryption </li></ul></ul></ul><ul><ul><ul><li>endpoints </li></ul></ul></ul>
  3. 4. Why is it useful? <ul><li>First practical X-to-Skype gateway </li></ul><ul><li>Huge connected userbase on Skype, huge connected userbase on Asterisk </li></ul><ul><li>Removes “ugly hack” factor from Skype interactions </li></ul><ul><li>Scales appropriately for business use </li></ul><ul><li>Connects users to Skype minutes network </li></ul>
  4. 5. chan_skype Use Cases <ul><li>Business call centers </li></ul><ul><ul><li>Single username for large numbers of inbound simultaneous calls </li></ul></ul><ul><ul><li>Simple integration with existing Asterisk call queueing systems </li></ul></ul><ul><ul><li>No cost for customers, low cost for business owners </li></ul></ul>
  5. 6. chan_skype use cases <ul><li>Business PBX </li></ul><ul><ul><li>Use SkypeIn/SkypeOut minutes for low priced PSTN integration </li></ul></ul><ul><ul><li>Create zero-cost inter-office communications, no routing required </li></ul></ul><ul><ul><li>Full encryption for road warriors </li></ul></ul>
  6. 7. Use Cases, Consumer <ul><li>End customers </li></ul><ul><ul><li>Utilize SkypeIn/SkypeOut from any phone </li></ul></ul><ul><ul><li>Maintain consistent reachability on Skype username at all times </li></ul></ul><ul><ul><li>Creates interest in Skype as it becomes more ubiquitous on all devices </li></ul></ul><ul><ul><li>Zero cost calling from any * device </li></ul></ul>
  7. 8. State of the Beta <ul><li>Closed beta </li></ul><ul><ul><li>Started Jan 2009 </li></ul></ul><ul><ul><li>>100 but <1000 users in Beta </li></ul></ul><ul><ul><li>Public Beta “real soon now” </li></ul></ul><ul><ul><li>Few problems! So far so good. </li></ul></ul>
  8. 9. Future <ul><li>Final changes </li></ul><ul><ul><li>Usernames will change! </li></ul></ul><ul><ul><li>BCP use for all accounts </li></ul></ul><ul><ul><li>Chat, video, etc. - your input needed for next revisions </li></ul></ul>
  9. 10. Details <ul><li>Dialing method: </li></ul><ul><li>exten => 1234,1,Dial(Skype/austin_powers) </li></ul><ul><li>Presence is supported </li></ul><ul><li>AMI events are generated for Skype presence/calls/etc. </li></ul>
  10. 11. Details <ul><li>Variables available: </li></ul><ul><li>skype_languages - A space-separated list of language identifiers </li></ul><ul><li>skype_topic - User-generated topic </li></ul><ul><ul><li>(i.e.: skype:austin_powers?call&topic=secret_plans) </li></ul></ul><ul><li>skype_token - Similar to skype_topic </li></ul><ul><li>skype_about - 'about' profile entry </li></ul><ul><li>skype_birthday - Birthday </li></ul><ul><li>skype_gender - Gender </li></ul><ul><li>skype_homepage - Home page URL </li></ul><ul><li>skype_homephone - Home phone number </li></ul><ul><li>skype_officephone - Office phone number </li></ul><ul><li>skype_mobilephone - Mobile phone number </li></ul><ul><li>skype_city - City name </li></ul><ul><li>skype_province - State/Province name </li></ul><ul><li>skype_country - Country name </li></ul>
  11. 12. Questions? <ul><li>Mark Spencer - CTO, Digium </li></ul><ul><li>eComm 2009-3-4 </li></ul>Sign up for the Beta!