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Realex presentation


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Thank you to Realex for their great presentation at our Dubin visit June 2010

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Realex presentation

  1. 1. Enterprise Ireland – eChampions Keith McCabe – Realex Payments 23 rd June 2010
  2. 2. The Facts <ul><li>Leading European Payment Service Provider founded in 2000. </li></ul><ul><li>Private, Profitable and Growing. </li></ul><ul><li>Offices in London, Paris and Dublin. </li></ul><ul><li>75+ Staff. </li></ul><ul><li>Complete focus on service delivery – cardholder not present payments only. </li></ul><ul><li>3,500 live customers, £8Bn processed per year. </li></ul>
  3. 3. Some of our Clients
  4. 4. Our Values <ul><li>Security </li></ul><ul><li>Customer Service </li></ul><ul><li>Innovation </li></ul><ul><li>People </li></ul><ul><li>Expertise </li></ul><ul><li>Quality </li></ul>
  5. 5. Software as a Service? <ul><li>Service, Reliability & Flexibility </li></ul><ul><ul><li>Service not a product </li></ul></ul><ul><ul><li>Implementation approach </li></ul></ul><ul><ul><li>Personal service approach </li></ul></ul><ul><ul><li>Staff experience and training </li></ul></ul><ul><ul><li>Proactive account management </li></ul></ul><ul><ul><li>Flexible solutions </li></ul></ul><ul><ul><li>On time delivery of new services </li></ul></ul><ul><ul><li>System monitoring </li></ul></ul>
  6. 6. eBusiness – Challenges and Opportunities <ul><li>B2B Company – Trying to market our brand was key </li></ul><ul><ul><li>Social Media / Standard Media? </li></ul></ul><ul><ul><li>SEO </li></ul></ul><ul><ul><li>Online Marketing </li></ul></ul><ul><ul><li>Newsletter Campaigns </li></ul></ul><ul><li>Google Analytics </li></ul><ul><li>Localisation </li></ul><ul><li>Multiple Websites </li></ul>
  7. 11. Social Media Statistics
  8. 17. Challenges we have faced <ul><li>Scalability of the organisation </li></ul><ul><li>Adapting to change and direction </li></ul><ul><li>Expanding internationally </li></ul><ul><li>Maintaining the qualities of the brand as the company grows </li></ul><ul><li>10 year celebration to took place in May </li></ul><ul><li>3 offices overseas </li></ul><ul><li>3500 live customers – 130 per month </li></ul><ul><li>Belief in the brand is key </li></ul>
  9. 18. Defining a Payments Strategy Payment Methods Currency, Fraud/Risk, Reporting Global, Local, Internet Wallets Compliance, Reliability, Cost Controls Hygiene Factors Revenue Source Selling via multi channels
  10. 19. Card Storage Solution <ul><li>RealVault, card storage capabilities using hosted redirect pages or XML messaging. </li></ul><ul><li>Token based payment solution for subsequent transactions. </li></ul><ul><li>Cardholder details stored on Realex Secure server. </li></ul><ul><li>Additional transactions do not require cardholder intervention. </li></ul><ul><li>PCI compliance alleviation. </li></ul><ul><li>Hosted Payments page available. </li></ul>
  11. 20. Consolidated Reporting
  12. 21. Extensive Fraud Management
  13. 22. Twitter : @realex_keith Mobile : +353 87 742 0648 Email :