Fci international 083007


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This is an overview of Future Consulting Inc.
A dedicated service delivery firm with deep skills in Architecture, Design and Program/Project Management.

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Fci international 083007

  1. 1. FCI International Bringing Expertise To Your Environment
  2. 2. Background <ul><li>A service organization working on two models </li></ul><ul><li>Domestic – Consulting </li></ul><ul><li>International – Augmenting </li></ul><ul><li>Domestic since 1999 </li></ul><ul><li>International 2005 </li></ul><ul><li>Planning / Selection </li></ul><ul><li>Project Lead </li></ul><ul><li>Architecture </li></ul><ul><li>Deploy </li></ul>We Listen To YOU Assisting YOU <ul><li>Industries </li></ul><ul><li>Telecom </li></ul><ul><li>Hospitality </li></ul><ul><li>Health Care </li></ul><ul><li>Call Center </li></ul><ul><li>Telephony </li></ul><ul><li>Relationship </li></ul><ul><li>Networking </li></ul>
  3. 3. Goal of FCI International <ul><li>To augment your marketing, lead generation and product launch services </li></ul><ul><li>Many Years of Call Center, CTI, CRM and Infrastructure Expertise </li></ul>At FCI we care for you, we educate you and we work for you, your cause and your profit. <ul><li>Primary Services: </li></ul><ul><ul><li>Client and Contact management </li></ul></ul><ul><ul><li>Lead generation, following up, closing sales </li></ul></ul><ul><ul><li>Planning and co-ordination </li></ul></ul><ul><ul><li>Demand based and 24/7 call center </li></ul></ul><ul><ul><li>Knowledge Transfer and Support </li></ul></ul><ul><li>Industries of our focus: </li></ul><ul><ul><li>Telecommunications </li></ul></ul><ul><ul><li>Healthcare </li></ul></ul><ul><ul><li>Hospitality </li></ul></ul><ul><ul><li>Insurance </li></ul></ul><ul><ul><li>Finance </li></ul></ul>
  4. 4. FCI Service Offerings <ul><li>Staff Augmentation: To acquire strategic skills in a timely and cost-effective manner, many CIO's, MIS directors, and managers turn to Future Consulting for quality ITRM solutions. Future Consulting affords companies the ability to quickly respond to initiatives by strategically acquiring skills and cost-effectively managing available resources. </li></ul><ul><li>Lead Generation: Regardless of what type of company you run, by engaging services of our Business Development Executives, you can literally triple your output in a matter of days. FCI enables you to dramatically scale your efforts with minimal increase of internal overhead. </li></ul><ul><li>Account Management: FCI helps its customers build effective strategy to explore unexplored markets through it's high quality experienced employees while creating long term assets through its Account Managers. </li></ul><ul><li>Support and Call Center: With demand based and 24/7 call center support FCI tailor to your needs in capturing your customers demands. With our experience and young fleet of highly educated well rounded employees we provide affordability with excellence. </li></ul>
  5. 5. FCI International Experience <ul><li>Started in 2005 with strong support from FCI USA </li></ul><ul><li>Fast paced growth mode. Acquired diverse clients and talented employees </li></ul>We are a developing firm with strong desire and the required skills to get the job done Well positioned to provide call center support, hired well qualified staff and a strong willingness to take the challenge and win it Currently providing lead generation, marketing and client management services
  6. 6. FCI USA Experience <ul><li>Started in 2000 with employees from Big 5 Consulting (PwC,KPMG) </li></ul><ul><li>Completed successfully more than 10 high profile projects </li></ul>Certified in many industry products and Received Several Recognition Awards from clients <ul><li>Roles and Responsibilities: </li></ul><ul><ul><li>Analysis, Requirements gathering </li></ul></ul><ul><ul><li>Global Architect, Business Liaison </li></ul></ul><ul><ul><li>Project Manager . Planning and Installations. CTI, CRM and Call Center SME. Siebel, Genesys, Vantive, Oracle, Aspect, Clarify, Microsoft SME. Trainer </li></ul></ul><ul><li>Growing list of clients: </li></ul><ul><ul><li>AT&T </li></ul></ul><ul><ul><li>Hospira Inc </li></ul></ul><ul><ul><li>Service Master </li></ul></ul><ul><ul><li>Consolidated (CMR) </li></ul></ul><ul><ul><li>Illinois Bureau of Tourism </li></ul></ul>
  7. 7. Our Strengths <ul><li>Proven history </li></ul><ul><ul><li>10+ Call Centers Customer Care projects </li></ul></ul><ul><ul><li>5+ CRM implementations </li></ul></ul><ul><ul><li>Call Recording / Monitoring </li></ul></ul><ul><ul><li>Global toll free and UIFN </li></ul></ul><ul><ul><li>Enterprise Telecom </li></ul></ul><ul><li>Subject matter expert </li></ul><ul><ul><li>Call center & Communications </li></ul></ul><ul><ul><li>Business process redesign </li></ul></ul><ul><ul><li>Analysis and solution creation </li></ul></ul><ul><ul><li>Customer Service </li></ul></ul><ul><li>Relationship </li></ul><ul><ul><li>Midwest based </li></ul></ul><ul><ul><li>Industry Knowledge </li></ul></ul><ul><ul><li>Single point of contact </li></ul></ul><ul><ul><li>Right resources </li></ul></ul><ul><ul><li>Management </li></ul></ul><ul><ul><li>Microsoft, Siebel, Oracle and Avaya </li></ul></ul><ul><ul><li>Client Executives and client Manager references </li></ul></ul>
  8. 8. Key Benefits <ul><li>Focused on Business not just technology </li></ul><ul><li>In-depth knowledge of diverse system </li></ul><ul><li>Long standing relationships </li></ul><ul><li>Call center and logistics industry expertise </li></ul><ul><li>Certified in various industry platforms </li></ul><ul><li>Big 5 consulting background </li></ul><ul><li>Flexible and Easy to work with </li></ul>
  9. 9. Thank You